So as the title shows, im barred from my local pizza shop but who is to blame ?
i have used this pizza shop for years but with a big break in between because about 3 years back just after it changed hands they messed up the order and upon delivery i was told to accept what was on offer which was 100% wrong and pay full price or they would take it back and throw it away and obviously no charge. i opted to pay for the wrong order and vowed never to use them again, which for the following 3 years i did not.
just before Christmas my daughter used them throw Just eat without m2 knowing and to be fair the pizza was the best i had tasted so decided to use them again over Christmas.
i ordered 2 pizzas which are buy on get one free £15, extra topping £1 so £16 .asked the price over the phone and he said £16.
45 minutes later.... ding dong, pizzas arrive, thank you, how much £17.50 . I frowned but paid and still gave a £1 tip as always.
3 day later we have guests around for party games and decided to again order pizza but with 3 extra topping so £15 + £3 so £18.00
again asked how much and he said £18.00, pizzas arrive , how much £19.50 .
hmmm..... paid, frowned and still gave a £1 tip.
Also bare in mind this is directly to the shop and NOT through just eat like when my daughter ordered.
Just over a week later we again ordered 2 pizzas directly through the shop and again asked the price and was told £18, asked him to repeat it and again £18.
ding dong.... £19 ... frowned,paid and gave a £1 tip but this time i asked to see the receipt.
i was told i could see it but not keep it .
pizzas £15 bogof, 3 topping £3 and delivery £1. so £19.
i was never told about delivery in the past and this still did make sense as my house had not moved so this made a bit of sense now.
But yesterday i ordered 2 pizzas bogof £15 + 1 topping so £1 and chips £3 so £19, asked the price and he said.......£20.50 asked why and he said £1.50 delivery.
bit expensive for a 2 mile drive but whatever, so put £21.50 on the side, bill plus tip.
ding dong , open the door, thank you, how much ....£21.50 ! WHAT.
not a chance mate, take em back as they are now taking the you know what.
i ask to see the receipt and the delivery is now £2.50 .
every time ive called them ive been told a different price to the delivered price.
so i inform the delivery driver im not paying.
he calls the shop they tell him £21.50 which is what the receipt says.
we go back and forth and the shop tells him to accept £20.50 but im banned from ordering.
i pay him £20.50, give him his £1 tip and told him that in no way do i blame him.i thanked him and was polite to him at all times as knew it was not his fault.
So who is right and wrong here ?
should i have continued to allow them to increase the price every time they deliver or was i correct to finally put my foot down.
personally i think considering i order directly through the shop and not Just eat, the delivery cost of £2.50 for 2 miles drive is way overly expensive.
Thanks for taking the time to read my moan
i have used this pizza shop for years but with a big break in between because about 3 years back just after it changed hands they messed up the order and upon delivery i was told to accept what was on offer which was 100% wrong and pay full price or they would take it back and throw it away and obviously no charge. i opted to pay for the wrong order and vowed never to use them again, which for the following 3 years i did not.
just before Christmas my daughter used them throw Just eat without m2 knowing and to be fair the pizza was the best i had tasted so decided to use them again over Christmas.
i ordered 2 pizzas which are buy on get one free £15, extra topping £1 so £16 .asked the price over the phone and he said £16.
45 minutes later.... ding dong, pizzas arrive, thank you, how much £17.50 . I frowned but paid and still gave a £1 tip as always.
3 day later we have guests around for party games and decided to again order pizza but with 3 extra topping so £15 + £3 so £18.00
again asked how much and he said £18.00, pizzas arrive , how much £19.50 .
hmmm..... paid, frowned and still gave a £1 tip.
Also bare in mind this is directly to the shop and NOT through just eat like when my daughter ordered.
Just over a week later we again ordered 2 pizzas directly through the shop and again asked the price and was told £18, asked him to repeat it and again £18.
ding dong.... £19 ... frowned,paid and gave a £1 tip but this time i asked to see the receipt.
i was told i could see it but not keep it .
pizzas £15 bogof, 3 topping £3 and delivery £1. so £19.
i was never told about delivery in the past and this still did make sense as my house had not moved so this made a bit of sense now.
But yesterday i ordered 2 pizzas bogof £15 + 1 topping so £1 and chips £3 so £19, asked the price and he said.......£20.50 asked why and he said £1.50 delivery.
bit expensive for a 2 mile drive but whatever, so put £21.50 on the side, bill plus tip.
ding dong , open the door, thank you, how much ....£21.50 ! WHAT.
not a chance mate, take em back as they are now taking the you know what.
i ask to see the receipt and the delivery is now £2.50 .
every time ive called them ive been told a different price to the delivered price.
so i inform the delivery driver im not paying.
he calls the shop they tell him £21.50 which is what the receipt says.
we go back and forth and the shop tells him to accept £20.50 but im banned from ordering.
i pay him £20.50, give him his £1 tip and told him that in no way do i blame him.i thanked him and was polite to him at all times as knew it was not his fault.
So who is right and wrong here ?
should i have continued to allow them to increase the price every time they deliver or was i correct to finally put my foot down.
personally i think considering i order directly through the shop and not Just eat, the delivery cost of £2.50 for 2 miles drive is way overly expensive.
Thanks for taking the time to read my moan
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121 Comments
sorted byIt's incredibly cheap to make a pizza and it's next to impossible to track how many get made. The restaurant could take the dough of 4 pizzas and make 5, the customers won't notice and that's adding an untraceable extra pizza.
I just found this gov.uk/rep…aud
Apparently you can report people without giving your information, maybe they do need a little investigating.
Someone needs to tell the government. The billions made off PPE or that blue and yellow country isn't stealing enough money from US
Move on and try a pasty.
The first few times it was "just a quid" but the time comes where you really need to put your foot down
I drink beer that not many shops sell so i regularly get asked about it.
Also gave a busker £20 at Christmas cause it was raining and he carried on .
Im just quite generous
I would stick to Pizza Hut or Dominoes at least they have standards...
Job done
No need for a thread
so just add delivery charge to your order, if the pizza is that good, don't worry too much, just remember to add 1.50 to order for delivery charge of what price it is, should say on menu or online menu , ,save a pound and don't tip if you like,
also you are barred but other family member ain't so get them on phone.
I once did a order online and there said app was wrong and it had deal written wrong there,now a good pizza shop would allow it and change app next day but got not what ordered,so I thought well I just pick different pizza place takeaway food is always hit and miss, apart from Chinese food, them Noddles are always good,I now prefer to treat myself now to a bit of thick Juicy meat from the butcher,time it takes to wait for food,the ninja will cook it for me
Think how long it would take to drive two miles, so four miles in total to you and back to the pizza shop, then work that out as a minimum wage for the driver and there's your answer, and that won't include fuel, road tax, insurance etc.
At least if you do order through Just Eat or Deliveroo it sets out the delivery costs, bag cost, service charge in advance. I guess though they make it up as they go along. £1 extra here and there each order soon adds up.
as for tipping, I'm with Mr Pink
- you eat lot of pizza
- you always add extra toppings
- you tip (I never tip, but I always offer beer if I order pizza for party)
- you are very Polite , I would have never paid for wrong order or even a extra penny once price was confirmed.
So, for future when you order over the phone then pay over the phone too. Even better option do it online.
They do not accept card payments over the phone, ive often said to my mrs that its obviously a tax scam as cash is pretty much untraceable when it comes to things like pizza deliveries .
I'm happy to prove this to anyone who thinks I'm telling porkies
There are plenty of others around so I’d personally not bother or be upset?
This reminded me of something similar that happened to us except in our case the driver got barred. Ordered from my local, order was wrong, called them and they apologised, told me to keep the wrong pizza and they’ll send out another. Driver arrived who told me he wanted the wrong pizza back, told him I was told to keep it so the kids had already started eating it. He was insistent so I called the shop, they shouted down the phone to him and he left obviously not happy at all. (edited)
Ive never tipped a delivery driver as I've always been charged for delivery. Don't know anyone else who tips em either
On top of this a neighbour had a delivery last week and the idiot reversed straight into a post on my drive, smashing his back window and drove off leaving me to clear up all the mess.
I think many people do.
I don't if it's Uber Eats / Just Eat and it's paid for online as I might not have cashing kicking about in those instances.
the business has the legal right to a) withhold service, and b) decide who is allowed on their (private) premises - as they please, with zero explanation.
'blame' is irrelevant here.
I think you must have been rude or gotten too worked up and they decided to ban you.
If you stuck to your guns after the first order arrived and not paid the extra it wouldn't have kept happening.
Sorry to hear you got banned but it's not the end of the world really is it? If you fancy their pizza that much maybe ask one of your neighbours to order you one or go in-store and collect it yourself.
When the delivery driver was here he called the shop and after he spoke to them he tried to hand me the phone, i refused to talk to them and kept quite whilst he spoke to them so i could hear what he was saying.
It was the driver who then told me to pay £20.50 but could never use them again.
Even after this i told the driver i knew it wasn't his fault and gave him a £1 tip.
If i was wound up and rude i wouldn't have gave him a tip or spoken to him politely.
I'm a professional person and deal with customers on a daily basis so dont really loose my cool .
The shop barred me because in their eyes they lost a pound !
Also, so that we can have more stories in the future.
I've seen too many videos and heard too many horror stories where restaurants do horrible things to customers food after a complaint