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    BE Broadband - A Warning

    Hi All,

    Just thought I would warn everyone to be very careful of BE broadband's T+C's if looking into selecting a new broadband provider.

    I have been relatively pleased with the service provided by BE over the year or so I was with them until I came to cancel. I decided to go over to Sky broadband as it was £8 cheaper per month. When I came to cancel my BE service, I was informed that I either had to give 3 months notice (!!!) or pay an express cancellation charge of £40. I find this pretty ridiculous for a company that likes to pride itself on having no minimum contract. The reason they don't need a contract is they sting you to leave whenever you decide to !

    I contacted BE and asked them to waive the fee but they have refused so I'll try and make sure other people don't have the same problem.

    Buyer Beware !

    17 Comments

    The 3 months notice has always been in the t&c. Why are you blaming Be when it is you who didn't read the t&c properly when you signed up?

    Spriggan;3514897

    The 3 months notice has always been in the t&c. Why are you blaming Be … The 3 months notice has always been in the t&c. Why are you blaming Be when it is you who didn't read the t&c properly when you signed up?



    I'm so glad I didn't have a mouthful of tea when I read that :lol:

    Original Poster

    Could you just point out where I actually blamed BE ?

    Well posted, I'm with o2. Hope they don't have the same 3 month notice thing. Very unusual.

    does anyone read the T&C for anything anymore?

    dmissy13;3515043

    does anyone read the T&C for anything anymore?



    Definitely, people who sign up to Contracts that they don' t read before hand have only themselves to blame, fools.

    Banned

    Spriggan;3514897

    The 3 months notice has always been in the t&c. Why are you blaming Be … The 3 months notice has always been in the t&c. Why are you blaming Be when it is you who didn't read the t&c properly when you signed up?



    Agreed.

    I've always known its 3 months. (Except in cases of migrating to 02). Not sure why you need to be careful - unless this post is only for those who dont read their T&Cs?

    Original Poster

    BE is supposed to be a no minimum contract service, this is how they market themselves. Now true, I should have seen this clause in the T&C's when I signed up, but they are effectively committing you to a minimum 3 month contract, hardly what they are advertising !

    Also, don't forget that when you cancel your contract, you need to send you modem/router back (otherwise it's a £100 fee). So if you use your own device, don't throw/give away/sell your BE Box.

    But overall, my favourite ISP nevertheless.

    Spriggan;3514897

    The 3 months notice has always been in the t&c. Why are you blaming Be … The 3 months notice has always been in the t&c. Why are you blaming Be when it is you who didn't read the t&c properly when you signed up?



    You actually read all the T&Cs when signing up for anything? You must be a solicitor! :giggle:

    You don't even need to read the T&C, it even states the 3 months notice in the FAQs:
    bethere.co.uk/gen….do

    have to admit not many of us read T&C's, not if you want time to have a life anyway, but sure does seem contradictory.

    No minimum term contract means that, not no min term but 3 mths notice, that is definitely a minimum term so a call to the advertising standards would be in order i think followed by investigating the legal obligations of plain english usage. consider contacting TS

    whats broadband? im doing fine on dial up

    dmissy13;3515043

    does anyone read the T&C for anything anymore?



    Yes I do. I spent 2 hours reading the T&C for my holiday insurance the other day, but then again I may be a little sad!:oops:

    To the op thanks for the info not with BE but its good to know.:thumbsup:

    Banned

    maddogb;3518463

    No minimum term contract means that, not no min term but 3 mths notice, … No minimum term contract means that, not no min term but 3 mths notice, that is definitely a minimum term so a call to the advertising standards would be in order i think followed by investigating the legal obligations of plain english usage. consider contacting TS



    Not really.

    You can leave any time you like.... after 1 day if you wanted! You have to pay a cancellation charge. I doubt you'd get anywhere complaining as you can leave!

    guv;3519073

    Not really.You can leave any time you like.... after 1 day if you wanted! … Not really.You can leave any time you like.... after 1 day if you wanted! You have to pay a cancellation charge. I doubt you'd get anywhere complaining as you can leave!



    of course you can leave it's not a prison, but.... the implication, (and implication is valid legally) is that the statement of no minimum term is "No minimum financial term" because after all you are paying for the service by the month not by the megabyte,
    about as dodgy advertising as you can get IMHO.

    maddogb;3519586

    of course you can leave it's not a prison, but.... the implication, (and … of course you can leave it's not a prison, but.... the implication, (and implication is valid legally) is that the statement of no minimum term is "No minimum financial term" because after all you are paying for the service by the month not by the megabyte, about as dodgy advertising as you can get IMHO.



    Well actually you are paying per megabyte as it has a usage policy so you are paying a set amount for the total amount of the fair usage policy.
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