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    Been Sent The Wrong GHD Straightner What Now?? Girls pls Help

    Right ok, i bought a ghd straightener through Amazon, the one i bought was the wide plates one's but they have sent me the small plate one's, i messaged them this morning but they haven't got back to me... should i just keep these & save all the hassle, emailsss & returns etc
    Which 1 would you say are best Wide or Slim? Help pls ta.x

    15 Comments

    It depends on your hair length, if it thick/long the wide ones will be better.

    Maybe give the seller a bit longer to get in contact?

    i have the slim ones,i have short hair but my daughter has long and we both use them,i think the slim ones are easier to use imo.x

    again depends on your hair, if its thick and curly better with wide plates but you will know better

    Are the wide ones more expensive or the same price? Personally, I'd ask amazon to supply what you paid for, they should pay the return postage afaik...

    Original Poster

    yeh my hair is quite long & thick, i messaged them 1st thing around 10.30am so i would of thought they would have seen the email by now... just my luck lol does anyone know the returns procedure through amazon i mean payments wise?

    Original Poster

    civms47

    Are the wide ones more expensive or the same price? Personally, I'd ask … Are the wide ones more expensive or the same price? Personally, I'd ask amazon to supply what you paid for, they should pay the return postage afaik...


    no prices are exactly the same

    Original Poster

    lol my hair type is like ummm let me think....mel b, lol curly wurllly lol

    Original Poster

    why would you say wide are better? apart from it maybe taking less time to do..

    Deffo send back. Don't just hold back beacuse it'll cause them hassle. They should provide what you ordered.

    Is there not a contact number rather than relying on emails?

    Original Poster

    firth_face

    Deffo send back. Don't just hold back beacuse it'll cause them hassle. … Deffo send back. Don't just hold back beacuse it'll cause them hassle. They should provide what you ordered. Is there not a contact number rather than relying on emails?


    no, i've looked & there's none arrrgh!

    sameena1

    [quote=firth_face]Deffo send back. Don't just hold back beacuse it'll … [quote=firth_face]Deffo send back. Don't just hold back beacuse it'll cause them hassle. They should provide what you ordered. Is there not a contact number rather than relying on emails?

    no, i've looked & there's none arrrgh![/quote





    this is the phone number

    If you wish to contact us the traditional way, you can still reach us at 0800 496 1081.

    Original Poster

    osbornerayman

    If you wish to contact us the traditional way, you can still reach us at … If you wish to contact us the traditional way, you can still reach us at 0800 496 1081.


    thanx im going to ring 1st thing, thanking you

    You sent me the wrong stuff

    As soon as you find out we've sent you an incorrect item, go to the Returns Support Centre and print out a personalised return label for your item. Send the incorrect item back to us using the personalised return label and we'll make sure you are not charged for it. If you want us to replace the item we sent you with the item you ordered, choose the "Replacement" option in the Returns Support Centre, and we'll send you the correct item as soon as we can.

    Note: in the event of Amazon.co.uk sending you a replacement for a damaged or defective item, you must return the original item to Amazon.co.uk within 30 days. Amazon.co.uk reserves the right to charge the price of the replacement to the payment card used for the original order if the item is not returned within 30 days of the date on which Amazon.co.uk confirms we will issue a replacement.

    And if you've grown quite attached to the item and want to keep it, just e-mail us and we'll charge the cost of the item to the card you used to place the original order.


    THIS MAY HELP

    Original Poster

    thnx just followed your guide & this msg came up- hairproductsuk has not specified their refund and returns policy. Please contact hairproductsuk directly, & i have just read there feedback which is 95% & 1 neg said " "Having ordered my item a week before when it was needed as a birthday present, it arrived days later. During this time I was contacted by amazon saying that HairProductsUK had failed to despatch on time. I emailed the company but never received a reply. Despite this, I did eventually receive the product as described." so it sounds like what i thought would be a quick buy its now going to be a draaag lol defo going to phone in morn, thnx for all your help your a star!
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