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    Being overcharged this month for O2 simplicity contract

    I pay £19.99 every month for an O2 simplicity sim. I get 600 mins, unlimited texts and unlimited internet. I've had the contract about 10 months now and never had a problem but today they have emailed to say my online bill is ready and that it is £52.59.

    Had a quick look thinking what the hell has caused that and noticed that it says I only have 600 inclusive txts now and doesn't mention the internet at all.

    Has anyone else had this happen to them? Have they sent me something saying that their tariffs are all changing that i've ignored or have they just messed up? Typical that I didn't spot it until after they're closed for the night.

    8 Comments

    They'll probably reinburse you. happened to me before.

    Original Poster

    t0mm;8473029

    They'll probably reinburse you. happened to me before.



    it was just a mistake when they did it to you? I'm hoping it's just a mistake and not that i've ignored something saying that it's changing

    I would send them an email as I find that you get the best result from customer services that way, the address is [email protected]

    Original Poster

    sickly sweet;8473072

    I would send them an email as I find that you get the best result from … I would send them an email as I find that you get the best result from customer services that way, the address is [email protected]



    thanks :thumbsup: that's handy I can do that now.

    Little Munchkin;8473053

    it was just a mistake when they did it to you? I'm hoping it's just a … it was just a mistake when they did it to you? I'm hoping it's just a mistake and not that i've ignored something saying that it's changing


    I was rather misinformed. but they said if the bolton had been removed accidently i'd have been reimbursed automatically rather than the investigation i had.

    Little Munchkin;8473103

    thanks :thumbsup: that's handy I can do that now.



    No problem. I sent them an email at the weekend, I received a standard instant reply email saying it was received and then a really helpful reply the next day.
    You should put your name, mobile number and 2 frequently dialled numbers at the beginning of the email as they say that speeds up them being able to help you.

    Original Poster

    sickly sweet;8473169

    No problem. I sent them an email at the weekend, I received a standard … No problem. I sent them an email at the weekend, I received a standard instant reply email saying it was received and then a really helpful reply the next day.You should put your name, mobile number and 2 frequently dialled numbers at the beginning of the email as they say that speeds up them being able to help you.



    I got an auto reply asking me to mail my fullname, postcode and date of birth

    Little Munchkin;8473263

    I got an auto reply asking me to mail my fullname, postcode and date of … I got an auto reply asking me to mail my fullname, postcode and date of birth



    Ah, I am on payg so needed name, number, last top up date and 2 frequently dialled numbers, so what they asked you for seems right for contract. At least it shows that they are trying to be security concious and making sure that you aren't some randomer trying to change the contract.
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