Groups

    Being ripped off by a well known company.

    Hi all
    I bought a keyboard from a well known company about a year ago. It no longer works. So I arrange to send it back. (it's not quite a year so still in warranty) I have been told that the keyboard is now discontinued so they will refund me, but as the item is older than 6 months old, I won't get a full refund?!?!?! I paid £63 for the keyboard and getting £51 back. Are they allowed to do this??

    13 Comments

    Yes? The item loses value, so they refund you a percentage of the retail price last year, I had this RMA'ing a year old gfx card, ofc you should get a replacement (of similar value) offered too. Was worth about 85 when bought, got a 9800GT back which they sold for about 70.
    Edited by: "munaaf" 26th May 2011

    Banned

    Yes they are allowed to give you a partial refudn if you have used it for almost a year

    Sounds fair.........£1 p/m for use. Should have gone to the manufacturer as they would no doubt be able to replace it.

    Don't know the legal stance but look at it as only costing you £12 for 11 months use

    Banned

    How did you type the OP? oO

    very generous of them,how exactly is this a rip off??

    the way prices drop you could probably get a better keyboard for the £51 refund so happy days.

    Banned

    If its Logitech (as many expensive keyboards are), phone them up directly and they will replace with newer better model for free.

    Who is the well known company ?

    Banned

    Lol @ rip off.

    Who is this company cos that seems pretty fair. I think I'll use them in future!

    Original Poster

    Sorry guys, just never heard of I before. When I questioned it, they said "oh it's just something we do!"
    It's never happened to me so thought I would just ask. (and yes I should have just sent it back to logitech! ho hum)

    Cheers all

    vibeone

    If its Logitech (as many expensive keyboards are), phone them up directly … If its Logitech (as many expensive keyboards are), phone them up directly and they will replace with newer better model for free.



    Logitech's customer service is fantastic. They replaced my G-Series mouse with a newer model despite being outside the warranty period. It's definitely good business practice as I subsequently purchased a set of their speakers, a fancy keyboard and a steering wheel

    Lol @ OP mazbating so much over the keyboard that the keys no longer work.

    Take the refund
    Buy a cheap keyboard for sub £10
    ????
    Profit
    Post a comment
    Avatar
    @
      Text
      Top Discussions
      1. Weekly game codes giveaway 1831328
      2. Report online material promoting terrorism or extremism813
      3. ❅☁☁❅ I want☼to talk☼about the☔WEATHER☔no politics☃no religion❅☁☁❅18846228
      4. The HUKD Student Discount code sharing thread (most codes on Unidays are si…6561254

      See more discussions