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    Best time to ring orange?

    what time is it best to speak to orange in the uk

    5 Comments

    in the afternoon mate!, past 5pm u have to hang on yonks!. but depends on how busy they are or how urgent your query is

    Original Poster

    Only ringing about a upgrade

    9 to 5 weekdays (I used to work on one of the helplines). After that, or at weekends there are far fewer staff in and they're all being pushed to clear calls as soon as poss.
    9 to 5 you'll get someone who has more time to talk to you.

    Good luck with the upgrads (whatever they say, tell them no and you want to leave. The people with the real power to offer you a good deal are retentions, but even then just keep saying to them, "Is that really the best you can do?" and you'll get the best offer the computer will allow them to offer you)...

    Original Poster

    steve1221;4213765

    9 to 5 weekdays (I used to work on one of the helplines). After that, or … 9 to 5 weekdays (I used to work on one of the helplines). After that, or at weekends there are far fewer staff in and they're all being pushed to clear calls as soon as poss.9 to 5 you'll get someone who has more time to talk to you. Good luck with the upgrads (whatever they say, tell them no and you want to leave. The people with the real power to offer you a good deal are retentions, but even then just keep saying to them, "Is that really the best you can do?" and you'll get the best offer the computer will allow them to offer you)...



    thanks for that niceone

    Banned

    Dont call the upgrades department at all, call Orange Retentions... Ask for your Orange Porting Code, do your research before hand, check what phone you would like and what all the other networks are offering on that handset, then ask for your porting code and let them know your going for that deal, even if they dont offer anything for you they will write to you with the porting code, on the letter will be a phone number for retentions again, knowing your serious and your really willing to leave not just saying it they will give you a much better deal...

    Im on Orange, I use my phone purely for texting, I have an N96 on one contract and on the other I had an 8800 Scirroco, I wanted to keep my existing phones and I had a buyer who wanted a Nokia 6220 Classic for £240, so I called upgrades first just to check, I was paying £20 a month for unlimited texts, they offered me the 6220 Classic free 100 free mins and Unlimited texts for £20 a month...

    Called retentions was offered Unlimited texts, 100 mins and the 6220 for £15, received my porting code, called retentions again was given the Nokia 6220 Classic, Unlimited Texts, 200 Minutes all for £9 per month

    Last year same thing but they gave me unlimited texts for £7 a month and the Nokia N95 at the time if I had taken the same handset on a new contract from my own shop the handset would have cost me £200 @ £20 a month

    The best time to call Orange in my opinion is after you have done all your research when you know exactly what you want and then call them when the staff is awake not about to fall asleep and not too late where they have had the same people repeatedly all day threatening to leave... Its very important to research first decide which phone you like, and how many mins etc, its pointless calling if your not sure what you want and you will just settle with whatever handset they offer. We get so many customers each day that take upgrades direct from the network their on £30+ plans and they go ahead and go for the cheapest possible phones available... lol
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