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    Beware when using Tesco Ecoupons!!! UPDATED

    Just a word of warning before you use any Tesco Codes

    I often use the voucher codes when I order from Tescos.
    Last week I used a £12 code which was posted on here. It was accepted at checkout but when my order arrived, the £12 had not been taken off and it said at the bottom of the bill that it could not be used.
    I emailed Tesco to find out why it was accepted at checkout but not taken off bill and basically they are saying, unless I can produce the origional email I recieved with the code on or the ecoupon that I recieved they will not deduct the £12.
    Several emails have gone back and forth. I am digging me heals to why they acceped the voucher if they were not going to honour it.

    50 Comments

    ooh dear...i use a tesco code for every shop..mind you, i think i got the last one i used on the back of a receipt...

    Oh dear! I have made 2 orders in the last month and both mine were ok - both posted on here! Agree - they shouldn't have accepted it in the first place if it wasn't going to be used!:?

    A Littlewoods moment :giggle:

    On the bright side though, if they do do that you have the right to refuse delivery.

    Original Poster

    Shengis;2537543

    A Littlewoods moment :giggle:On the bright side though, if they do do … A Littlewoods moment :giggle:On the bright side though, if they do do that you have the right to refuse delivery.



    Yeah maybe I should have checked and refused order. TBH I have used a few and never had a problem before, usually if there is a prob with code it is not accepted at checkout. I will be checking in future or shopping elsewhere lol

    I think what you describing is actually against contract law, namely the conclusion of sale.
    If they get away with that type of thing, then next time you buy a house, live in it for 2 years, then get a bill saying they want to charge you xyz for whatever, then that would also be possible.

    If they want the original email, or voucher, you say you discarded it as soon as you checked out. Let them prove otherwise, or they should come pick their stuff up.

    That said, I have been using Tesco vouchers for over a year now, never a problem

    Shengis;2537543

    A Littlewoods moment :giggle:On the bright side though, if they do do … A Littlewoods moment :giggle:On the bright side though, if they do do that you have the right to refuse delivery.



    too true

    Original Poster

    SupremeUK;2537587

    I think what you describing is actually against contract law, namely the … I think what you describing is actually against contract law, namely the conclusion of sale.If they get away with that type of thing, then next time you buy a house, live in it for 2 years, then get a bill saying they want to charge you xyz for whatever, then that would also be possible.If they want the original email, or voucher, you say you discarded it as soon as you checked out. Let them prove otherwise, or they should come pick their stuff up.That said, I have been using Tesco vouchers for over a year now, never a problem



    This is the point I am arguing with them at the min. I it was not accepted then fair enough but to accept it a checkout then later find my bill is £12 more is not acceptable.

    Littlewoods all over again!

    I've used a voucher and delivery is expected today, problem is that to see the invoice you've got to open it, don't think the delivery guy is going to want to wait round whilst I do that and then take back an opened packet.

    When I checkout I authorise them to take x amount from my card, I then put my password in authorising the bank to release that money. They take any more and they're breaking the law. They can contact me before delivery and ask for more money if the code isn't valid but they can't just take more money, that's illegal!

    Believe it or not I'm having exactly the same problem with a £12 voucher - I'm awaiting a reply to yet another email as I write. I assume if you refuse the whole delivery you would still be charged for the actual delivery and so you would be out of pocket.

    kensington143;2537771

    Believe it or not I'm having exactly the same problem with a £12 voucher … Believe it or not I'm having exactly the same problem with a £12 voucher - I'm awaiting a reply to yet another email as I write. I assume if you refuse the whole delivery you would still be charged for the actual delivery and so you would be out of pocket.



    Nope, distance selling regulations say they have to refund delivery as well.

    Tesco will refund your delivery if you return your order upto 28 days later.

    Think tesco are realising what we are all up to!! Was bound to happen i suppose. We have two young children and a limited income so Tesco deals provide many of our days out! We'd be gutted if the codes we manage to use week in week out dried up!!

    I used a £12 off voucher this week without any probs - phoned up because 2 of my eggs were cracked and the woman offered to refund my service charge too for the inconvenience!!! Never happened before. £99 shop - £12 voucher - £15 bogofs etc - £5 customer sevice = £67 BARGAIN!!

    I LOVE TESCO

    Queen'O'Deals;2537882

    Think tesco are realising what we are all up to!!



    They realised this ages ago and codes became pretty much account specific. They have no excuse as to why they accept a code then refuse it when the item is delivered. I assume they don't bother to let you know unless you check the invoice. ie you'll just get charged £12 more than you agreed to pay.

    But at end of the day you are all committing fraud by using coupoins your not entitle to. If you get away with it good for you but personally im sick of the endless threads of people complaining they've not got something they werent entitled too in the first place. At the end of the day we all lose out because the prices will go up or they will decrease the amount of staff, tesco will not let it affect their profits

    DIVA1977;2538062

    But at end of the day you are all committing fraud by using coupoins your … But at end of the day you are all committing fraud by using coupoins your not entitle to. If you get away with it good for you but personally im sick of the endless threads of people complaining they've not got something they werent entitled too in the first place. At the end of the day we all lose out because the prices will go up or they will decrease the amount of staff, tesco will not let it affect their profits



    hotukdeals.com/ite…35/

    Was everyone entitled to use that?

    Original Poster

    emasu;2538074

    http://www.hotukdeals.com/item/202931/tesco-com-3-50-off-minimum-spend-35/Was everyone entitled to use that?:S



    NIce one, someone getting shot in the foot lol

    Original Poster

    DIVA1977;2538062

    But at end of the day you are all committing fraud by using coupoins your … But at end of the day you are all committing fraud by using coupoins your not entitle to. If you get away with it good for you but personally im sick of the endless threads of people complaining they've not got something they werent entitled too in the first place. At the end of the day we all lose out because the prices will go up or they will decrease the amount of staff, tesco will not let it affect their profits



    You also encourage the thing you are sick of. Were you thinking about the fraud issue?

    DIVA1977;2538062

    But at end of the day you are all committing fraud by using coupoins your … But at end of the day you are all committing fraud by using coupoins your not entitle to. If you get away with it good for you but personally im sick of the endless threads of people complaining they've not got something they werent entitled too in the first place. At the end of the day we all lose out because the prices will go up or they will decrease the amount of staff, tesco will not let it affect their profits



    I used to think it was fraud but it's the retailer's resposibility to check the code and only send out goods once they've accepted it. After that point they can't then say the code wasn't for you, simple as that.

    It's not our responsibility to only use codes sent to us and some codes are for everyone's use. Who are we to decide? It's the retailer to decide BEFORE they make a legally binding contract.

    emasu;2538074

    http://www.hotukdeals.com/item/202931/tesco-com-3-50-off-minimum-spend-35/Was everyone entitled to use that?:S



    that i received in an email and wasnt a coupon direct to my house like the last lot. of £12/13 ppl posted all over this site. As i said in my post if you get away with it great if not dont whine about it. That 3.50 off was posted before all the recent whines started on here and since ive only been on this site 6 weeks didnt realise this is like an ongoing war with tesco for some people it seem just trying to get 1 up on tesco

    ive been cheating a bit coz in the clearance section theyve got a highlighting kit thing that goes in the basket at 6.59 but only costs £1.50 so i no mine store aint got none in as they didnt send any last time so i ordered more to bump my value up so i can use ecoupon then wen my shopping comes not only will it be £25 cheaper i will also get the £10 off for my ecoupon.
    is tht bad or does any1 else do similar??

    Original Poster

    DIVA1977;2538343

    that i received in an email and wasnt a coupon direct to my house like … that i received in an email and wasnt a coupon direct to my house like the last lot. of £12/13 ppl posted all over this site. As i said in my post if you get away with it great if not dont whine about it. That 3.50 off was posted before all the recent whines started on here and since ive only been on this site 6 weeks didnt realise this is like an ongoing war with tesco for some people it seem just trying to get 1 up on tesco



    Its not a war with Tesco its about people trying to get there weekly shopping as resonable as possible!!! When the cost of an average shop as doubled in the last year and Tesco's profits going through the roof I think its Tesco who are getting one up on us.
    My post was only a warning to people using these vouchers that they may not be deducted. To some people £12 can make a big difference to the financial situation
    If tesco accept a voucher at the checkout in the store and you look at your bank statement and see they had overcharged you by £12 would you not question that??? That is why I have questioned the voucher, because they accepted it in the 1st place.

    Afterall this site is all about getting a good deal

    Alfie's right, imagine paying for your shopping and they ask you for £50, you give them £50 from a card and when your statement come you realise they took £62 without your permission!!!

    I generally don't look at the invoices as I know how much it cost me and I have a copy on-line that said the right amount.

    as i said if you get away with it great if not , you got no right to complain when you know you werent entitled to it in first place. Im all for getting cheap shop but as i said tesco dont lose out the staff do and the customers my household is losing £150 a month because tesco have asked managers to work sundays unpaid or have extra days off in the week , end result pay packet is down

    DIVA1977;2538508

    as i said if you get away with it great if not , you got no right to … as i said if you get away with it great if not , you got no right to complain when you know you werent entitled to it in first place. Im all for getting cheap shop but as i said tesco dont lose out the staff do and the customers my household is losing £150 a month because tesco have asked managers to work sundays unpaid or have extra days off in the week , end result pay packet is down



    Staff do not have to work unpaid, simple as that. Don't try and blame us for Tesco asking people to work as slaves!

    I wouldn't mind if they contacted me and said that the code wasn't for my use and I could continue at full price if I wanted. Look at Littlewoods, they backed down as they were in the wrong. They can't take more than the agreed price without asking my permission.

    Original Poster

    DIVA1977;2538508

    as i said if you get away with it great if not , you got no right to … as i said if you get away with it great if not , you got no right to complain when you know you werent entitled to it in first place. Im all for getting cheap shop but as i said tesco dont lose out the staff do and the customers my household is losing £150 a month because tesco have asked managers to work sundays unpaid or have extra days off in the week , end result pay packet is down



    I think you have a separate issue with Tesco (nothing at all to do with the point I am making) Profits are still up and the consumer is not to blame for the "Fat cats" making cutbacks, its not due to lack of profits its to do with their nice big bonus for cost cutting!!!

    4 sundays for £150 ?

    Original Poster

    Benjimoron;2538535

    Staff do not have to work unpaid, simple as that. Don't try and blame us … Staff do not have to work unpaid, simple as that. Don't try and blame us for Tesco asking people to work as slaves!I wouldn't mind if they contacted me and said that the code wasn't for my use and I could continue at full price if I wanted. Look at Littlewoods, they backed down as they were in the wrong. They can't take more than the agreed price without asking my permission.



    Agreed :thumbsup:

    yes managers do have to in their contract to work up to 60 hrs a week but they on salary for 35hrs

    everyone is clearly not reading my posts fully which is fine end of discusiion

    csamual;2538556

    4 sundays for £150 ?


    no just 1

    Original Poster

    DIVA1977;2538559

    yes managers do have to in their contract to work up to 60 hrs a week but … yes managers do have to in their contract to work up to 60 hrs a week but they on salary for 35hrseveryone is clearly not reading my posts fully which is fine end of discusiion



    But if its in there contract to work 60hrs and managers have agreed to the terms (prob because they thought it would never happen )but that is what they are paid for. Also they would have to sign the Working Time Directive surely... so really they should have been aware this could happen. Sorry your in the position you are in but this post is about Tesco not honouring something they had already accepted.

    I'm on a salary for 35 hours and spend approximately 25 of them hours surfing this site

    Original Poster

    h0dgy;2538899

    I'm on a salary for 35 hours and spend approximately 25 of them hours … I'm on a salary for 35 hours and spend approximately 25 of them hours surfing this site



    lol welcome, swings and roundabouts is what I say lol (note no ' )

    Haha - I thank you for your grammar!

    Original Poster

    h0dgy;2538970

    Haha - I thank you for your grammar!



    Ay take note I have only used 1or2 's the rest of the time I have said tesco lol so no ranting at me please lol

    DIVA1977;2538561

    no just 1



    Think this is where all of tesco's profits are going if they pay managers £150 for one shift!! I'm in the wrong job.........

    DIVA1977;2538559

    yes managers do have to in their contract to work up to 60 hrs a week but … yes managers do have to in their contract to work up to 60 hrs a week but they on salary for 35hrseveryone is clearly not reading my posts fully which is fine end of discusiion



    I've recently worked for Tesco as a manager, where in the contract does it say you have to work upto 60 hours for free???

    Benjimoron;2539631

    I've recently worked for Tesco as a manager, where in the contract does … I've recently worked for Tesco as a manager, where in the contract does it say you have to work upto 60 hours for free???


    it says something about when the business requires it your will be required to work up to 12 hour days and a working week is 5 days 5x12 =60 , and if you worked as a manager in a big tesco extra store benjimoron you will know that most managers work 50 hrs a week anyway .

    DIVA1977;2542170

    it says something about when the business requires it your will be … it says something about when the business requires it your will be required to work up to 12 hour days and a working week is 5 days 5x12 =60 , and if you worked as a manager in a big tesco extra store benjimoron you will know that most managers work 50 hrs a week anyway .All im trying to say to ev1 you may get 12 quid off your shopping but its the tesco staff that lose out as when staff leave they dont get replaced or managers are expected to stay until they dept is right irrespective or how many hours they worked that week anyway. Yes tesco pay managers well but a team leader who is on less than 2/3 the salary a manger is can sometimes take home more as they get paid for ALL the extra hours they do



    Never in any contract I signed, I worked for 3 years as a Tesco manager and always worked around 60 hours a week which is why I don't do it anymore! Get to see alot more of my family now.

    People using vouchers is not to blame for Tesco making people slaves. That's Tesco's responsibilty, not the customers. If Tesco didn't want to accept the vouchers then they wouldn't, it's too late after the product has been despatched though.

    Oh, and to add, had my order delivered today and the ecoupon was included. Seems they are fine with some having it but others they are causing problems for.

    Original Poster

    Benjimoron;2542219

    Oh, and to add, had my order delivered today and the ecoupon was … Oh, and to add, had my order delivered today and the ecoupon was included. Seems they are fine with some having it but others they are causing problems for.



    Lucky you lol Im still waiting to hear, this weeks order is on hold until it is sorted out :x
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