Blacks Guaranteed Price Match - Not!
Found 23rd Dec 2013
Want to buy Salomon walking trainers to replace my current pair. Go outdoors selling them for £64.97 with their discount card but store collection only. Blacks selling them for £95 with home delivery but saw they had a guaranteed price match on their website so decided to give them a call. As soon as I mentioned the price match the guy I was talking to said he would have to speak to his 'manager' and put me on hold. He came back and told me they could not price match go outdoors as theirs was a sale price and they could only match the price they regularly sold at! After arguing for a bit I gave up and went to read the T&C's on the website. When I couldn't find anything about not matching sale prices in there I phoned them back only to be told this time they couldn't do it because go outdoors use a discount card and as such is not a regular price. Again I argued for a while that this wasn't in the T&C's but they wouldn't budge. I think this is pretty poor from a company such as Blacks and was wondering if I have any other avenues to try with them or should I just let it go. It just grieves me when they state on their website that "We'll Match Any Price" when obviously they won't. Sorry this has gone a bit War and Peace just wanted to put all the facts in. Has anyone else used Blacks price match or had a problem with it?