Groups

    Blockbusters will price match a local CEX Store

    A couple of months ago i saw a flyer in blockbusters which stated they will price match games from any other local store.
    To cut a long story short, my local blockbuster refused to match our CEX store on a cash trade, so sent an email to the Advertising Standards Authority.
    I've just recieved final communication, for what i find was a good result for spending a couple of moments in sending an email.
    If you ever get refused a price match, or something similar send the ASA an email... don't let them get away with it.
    Here's the final email i've recieved -

    Dear XXXXX

    We have received a response from Blockbuster and I believe they have also been in contact with you to offer £XXX in vouchers as a gesture of goodwill. They have confirmed that the employee at the XXXXXXXX branch did not act in line with standard operating procedures and they should have matched the CEX price. Blockbuster will be sending a communication to all its branches to ensure that the importance of the price promise obligation is understood by all employees. On the basis that this appears to have been a customer service problem rather than a problem with the advertising, and you have received compensation, we will be closing the file without referring it to the ASA Council. Basic information including the advertisers' name and where the ad appeared will be published on our website, asa.org.uk, on 21st May.

    Thank you for taking the time and trouble to raise the matter with us. If you would like more information about what we do and the ads we have found in breach of the Code, please have a look on our website.


    Best wishes

    xxxxxx xxxxxxxxxx

    Investigations Executive

    Advertising Standards Authority

    20 Comments

    well done

    well done you

    Result

    Banned

    I'm gonna do this next time I have a problem rather than just walking away

    Oooh u received £XXX is that a treble figure sum? :P

    hukd don;2062889

    Oooh u received £XXX is that a treble figure sum? :P



    XXX, how much is that in roman numurals?

    Original Poster

    hukd don;2062889

    Oooh u received £XXX is that a treble figure sum? :P



    Sure was £9.99

    Abvance;2062931

    XXX, how much is that in roman numurals?


    Hmm £XXX would be £101010... so £101,010 that would be a nice little figure.
    saintscouple;2063122

    Sure was £9.99


    Lol... I had this thought of a £100... how it has shattered this illusion 4 me. £9.99 is still £9.99, congrats.

    Original Poster

    BID_DADDY_DAVE;2062877

    I'm gonna do this next time I have a problem rather than just walking away



    hukd don;2063146

    Hmm £XXX would be £101010... so £101,010 that would be a nice little fi … Hmm £XXX would be £101010... so £101,010 that would be a nice little figure.Lol... I had this thought of a £100... how it has shattered this illusion 4 me. £9.99 is still £9.99, congrats.



    Lol... There's no fooling you, but i did have to negotiate up to that :whistling:

    BID_DADDY_DAVE;2062877

    I'm gonna do this next time I have a problem rather than just walking away



    Glad the message got across, this was the purpose of me posting it........ if any retailer advertises a policy which they refuse to adhere to, forget all this head office rubbish, go straight to the applicable governing body. A quick email is all it takes :-D

    well done, i don't think i would have even bothered to chase it up

    hukd don;2063146

    Hmm £XXX would be £101010... so £101,010 that would be a nice little fi … Hmm £XXX would be £101010... so £101,010 that would be a nice little figure.Lol... I had this thought of a £100... how it has shattered this illusion 4 me. £9.99 is still £9.99, congrats.



    Wouldn't it just be £30?! :thinking:

    My local Blockbusters told me they would phone up stores to get prices, if the stores in question wouldn't give quote print-outs... Guess you just have one of those with awkward staff.

    Also worth noting that they have an offer on at the minute where they will give 50% extra cash on Wii and DS games.

    I nearly wrote to them last year with regards to them buying items for "Cash" that doesn't exist.

    This seems to be a nationwide problem with Blockbusters price match. I took a game in there a few months ago to trade in for cash after I had phoned the store to confirm it would be possible. After taking the game in they refused to believe that cex would offer what they did. They even said that they had phoned cex to confirm and was told it was an incorrect price by cex. Anybody who has ever tried phoning cex will know it takes a long long time to get through to them! So, I went to cex which was just a bit further away and traded it in there. I made a point of returning to Blockbusters and showing the staff the receipt and made the other customers aware of their shoddy staff.
    Needless to say, I had the last laugh!

    donnydude;2064953

    This seems to be a nationwide problem with Blockbusters price match. I … This seems to be a nationwide problem with Blockbusters price match. I took a game in there a few months ago to trade in for cash after I had phoned the store to confirm it would be possible. After taking the game in they refused to believe that cex would offer what they did. They even said that they had phoned cex to confirm and was told it was an incorrect price by cex. Anybody who has ever tried phoning cex will know it takes a long long time to get through to them! So, I went to cex which was just a bit further away and traded it in there. I made a point of returning to Blockbusters and showing the staff the receipt and made the other customers aware of their shoddy staff. Needless to say, I had the last laugh!



    well done u!!

    Banned

    So how much were the vouchers worth they sent you.

    think op said £9.99

    Any idea if the Blockbuster deal is still going on?
    Am thinking of trading some stuff in and BB had some bits I wanted, would be nice to get CEX prices for trades in BB

    Mike..

    MikeBeaver;3000057

    Any idea if the Blockbuster deal is still going on?Am thinking of trading … Any idea if the Blockbuster deal is still going on?Am thinking of trading some stuff in and BB had some bits I wanted, would be nice to get CEX prices for trades in BB



    I would like to know that too

    Banned

    Does anyone know what they class as local? my nearest CEX is a touch under 15 miles away.
    Post a comment
    Avatar
    @
      Text
      Top Discussions
      1. Potential upcoming Argos glitch or buggy app?109
      2. Xbox One - Buying from Other Regions *WITHOUT* A VPN (Virtual Private Netwo…1851337
      3. Vegan (Non-Dairy) Ben & Jerrys now launched in UK!1827
      4. Apples new update610

      See more discussions