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    Blue screen

    Banned
    Im not a computer techy not sure what this means

    only had the laptop for a few days.

    got and unexpected error blue screen load of stuff came up saying it was restarting the computer didn't stay on long enough for me to read fully.


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 2057

    Additional information about the problem:
    BCCode: a
    BCP1: 0000000000000000
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF80002E0A477
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    13 Comments

    Banned

    not that blue screens help much

    its basically a crash

    if you bought the machine brand new, and it keeps doing this, its worth complaining to the company that made or sold it, if within 30 days you may choose to reject itt

    blue screen of death does it on xp when doing security update and vista problem with microsofts update google it and see

    all else fails take off the battery leave it a while and try again...
    worked on mine when i had a fail....

    there can be a problem with faulty motherboard, the best way is to return the computer to the retailer

    Original Poster Banned

    jubbyme;7891616

    not that blue screens help muchits basically a crashif you bought the … not that blue screens help muchits basically a crashif you bought the machine brand new, and it keeps doing this, its worth complaining to the company that made or sold it, if within 30 days you may choose to reject itt



    shamus1975;7891644

    blue screen of death does it on xp when doing security update and vista … blue screen of death does it on xp when doing security update and vista problem with microsofts update google it and see



    arcangel111;7891689

    all else fails take off the battery leave it a while and try again... … all else fails take off the battery leave it a while and try again... worked on mine when i had a fail....



    piecykoos;7891759

    there can be a problem with faulty motherboard, the best way is to return … there can be a problem with faulty motherboard, the best way is to return the computer to the retailer



    Thanks

    Running windows 7 premium

    did a memory diagnostic all seems fine there,

    its a sony vaio nw20sf i have

    the hard drive gets quite hot where it is located is this normal? ( bottom right side of the mouse pad )


    Doing some vaio updates also see if this may be the issue.

    Banned

    dj_urban;7891813

    Thanks Running windows 7 premium did a memory diagnostic all seems … Thanks Running windows 7 premium did a memory diagnostic all seems fine there, its a sony vaio nw20sf i have the hard drive gets quite hot where it is located is this normal? ( bottom right side of the mouse pad.




    yes, often the hard drive is the warmest part, as it has no fan to cool it

    I wouldnt worry so much, I bought a laptop cooler for my dell which is warm in the same spot, thats 3 years old and still fine

    I would keep my eye on the blue screens, as your 30 day option to reject it ends sooner that you might think

    first they will get you to reinstall it, there is usually a built in backup to restore it to as new

    all this takes time, so I would suggest to not ignore it

    The "FFFFF80002E0A477" points to a wifi driver conflict/problem, I'd suggest updating your wifi drivers if possible.

    Does it work ok now or does that keep appearing?

    Original Poster Banned

    shauneco;7891972

    The "FFFFF80002E0A477" points to a wifi driver conflict/problem, I'd … The "FFFFF80002E0A477" points to a wifi driver conflict/problem, I'd suggest updating your wifi drivers if possible. Does it work ok now or does that keep appearing?




    I did a vaio update seems ok made a recovery disc also

    Wonder why the wifi driver was having issues :thinking:

    Banned

    i read the forum, basically the answer seemed to be, reinstall the system and prevent activex and silverlight from installing


    I would reject the system if it keeps bluescreening, have to be quick before your 28 days expires
    by all means, try a reinstall, but fully do windows updates !, then see what happens

    if it wont run after all the windows updates, it isnt fit for purpose

    Original Poster Banned

    Got the blue screen again during the night looks like il need to get a replacement,

    Is it from sony i need to do this through or where i bought it from?

    Banned

    you want to send that back mate.
    Probably where you bought it,m they should deal with it.
    I think by law correct if im wrong, you have to have like a month or 2 months with the place you bought it from, depends on certain policies mind.

    Original Poster Banned

    Thanks guys,

    Got in touch with the place i got it from and sent that one back today getting a replacement by Wednesday

    Fingers crossed this one does not ( BSOD )
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