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    Book a bed in a quite famous hostel in London and now the hostel seems to disappear!!!!

    Something really strange is happening to me. Basically, I booked a bed in a hostel called Arsernal Tavern in London. Its address is 175 Blackstock Rd, London N4 2JS. It doesn't have very good review but there're still thousands of reviews about it due to cheap price and being near the stadium. My booking is in June, but the other day I got bored and searched to see it again. However, I couldn't find any of its information. Their own website has been shut down, all pages on other sites such as hostelworld have been removed completely. For other sites still having their information, all days are marked as unavailable. They don't update their social networks anymore. I tried to contact them via email, facebook, phone but there was no answer. I searched and there was no scandalous news about it. It seems the hostel just quietly disappears. I can't believe something like this can happen. The hostel has been around for years and are pretty big with 50 beds or something. I've already paid in full for my stay and I believe there're a heck a lot of people like me who haven't known what's happening. It sounds the hostel has run away with our money. What should I do now?

    26 Comments

    have you tried calling them?

    mutley1

    have you tried calling them?



    elena_bui_068

    \x09\x09\x09\x09\x09\x09 I tried to contact them via email, facebook, … \x09\x09\x09\x09\x09\x09 I tried to contact them via email, facebook, phone but there was no answer.\x09\x09\x09\x09\x09

    mutley1

    have you tried calling them?

    elena_bui_068

    \x09\x09\x09\x09\x09\x09 I tried to contact them via email, facebook, … \x09\x09\x09\x09\x09\x09 I tried to contact them via email, facebook, phone but there was no answer.



    lol. missed that.

    OP, how did you pay for the booking?

    Original Poster

    mutley1

    lol. missed that.OP, how did you pay for the booking?



    I booked directly on their website. I regret I didn't pay via an agent like hostelworld but the price on their website was a couple of pounds cheaper, I also never thought something like this could happen.

    elena_bui_068

    I booked directly on their website. I regret I didn't pay via an agent … I booked directly on their website. I regret I didn't pay via an agent like hostelworld but the price on their website was a couple of pounds cheaper, I also never thought something like this could happen.



    but how did you pay? with a debit card, a credit card, bank transfer, paypal? are you located abroad or in the UK?

    Original Poster

    mutley1

    but how did you pay? with a debit card, a credit card, bank transfer, … but how did you pay? with a debit card, a credit card, bank transfer, paypal? are you located abroad or in the UK?



    Ah sorry, I paid with a debit card and I live in North East England

    elena_bui_068

    Ah sorry, I paid with a debit card and I live in North East England



    then you should go to your bank and ask them to get the money back. some info below.

    money.co.uk/cur…htm

    Original Poster

    mutley1

    then you should go to your bank and ask them to get the money back. some … then you should go to your bank and ask them to get the money back. some info below.http://www.money.co.uk/current-accounts/is-debit-card-protection-the-same-as-for-credit-cards.htm




    Thanks so much. I will contact my bank, hope thing will be ok.

    elena_bui_068

    Thanks so much. I will contact my bank, hope thing will be ok.



    Hi, the address you've given is in Finsbury Park. I'll pass by it tomorrow and let you know.

    tripadvisor.co.uk/Hot…tml


    Is this the place? I am going past weekend after next so can have a look if needed?

    Have you tried these phone numbers.? 0207 359 6902 or 0207 226 1886

    Original Poster

    uk3g

    Hi, the address you've given is in Finsbury Park. I'll pass by it … Hi, the address you've given is in Finsbury Park. I'll pass by it tomorrow and let you know.



    Yes, please do, thank you!

    Original Poster

    derekduggan

    https://www.tripadvisor.co.uk/Hotel_Review-g186338-d2011345-Reviews-Arsenal_Tavern-London_England.htmlIs this the place? I am going past weekend after next so can have a look if needed?



    Yes, it is. Please help to see if they're still operating. Thank you.

    Original Poster

    Toptrumpet

    Have you tried these phone numbers.? 0207 359 6902 or 0207 226 1886



    Sorry, what are those numbers?

    Phone numbers for The Arsenal tavern found on google

    Original Poster

    Toptrumpet

    Phone numbers for The Arsenal tavern found on google



    Yes, I called them and no one picked up.

    Ever seen the film Hostel.....oO

    It sounds like it is £10 a night? Unless you're staying for weeks, at least it's not hundreds of pounds! I would start with contacting your bank Regardless, I wouldn't give them any money looking at the reviews (sorry a bit late for you )- your alternative would be to book further away and use London Underground (or walk) to your final destination.

    Edited by: "Firefly1" 18th May

    Arsenal have been struggling for some time and it's been all over the news. This was expected.

    From looking on their website it looks like they are moving to a new domain or doing a redirect.

    This usually takes a bit of time

    Maybe they wanted to shift the domain to a new one hence the site is not loading

    I am sure it will be fine

    I'm near by to so will drive past tomo

    more like infamous than famous

    As promised, I've popped in and everything is fine. They have computer issues. Checked out the place also, seems OK.

    uk3g

    As promised, I've popped in and everything is fine. They have computer … As promised, I've popped in and everything is fine. They have computer issues. Checked out the place also, seems OK.



    doesn't seem to explain why they are not answering the phones though!

    mutley1

    doesn't seem to explain why they are not answering the phones though!



    I phoned and they answered so I have idea about that. But I've been in and spoke to the staff.
    Edited by: "uk3g" 20th May

    uk3g

    I phoned and they answered.



    that's good news for the OP. well done for taking the time to help the OP out. if the world were full of people like you, then it will a much better place for all of us

    Original Poster

    uk3g

    As promised, I've popped in and everything is fine. They have computer … As promised, I've popped in and everything is fine. They have computer issues. Checked out the place also, seems OK.



    Oh gosh, thank you so much! I still wonder why they had to close their page on travel agents like hostelworld. Anyways I feel much relieved. Thank you x
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