Bosch washing machine fair wear and tear? A question for washing machine repair men?

Posted 7th Mar 2015
My Bosch washing machine is 14 months old and has a 2 year warranty, the seal between the drum and door main body has worn (see picture) and is now leaking. I called them to arrange for an engineer to visit however they said if the seals failure was down to "fair wear and tear" there would be a 95 pound call out fee plus parts!

My question is do you think from the picture this is down to fair wear and tear? the machine gets used 2 times a week.…tml
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