Bought a BNIB iPhone on eBay but weary of its legitamacy

21
Found 25th Apr
Forgive the length of this post, I'm just trying to make my position as clear as possible.

Won an auction for a brand new sealed unlocked iPhone from a seller with 265 feedback (both selling and buying) all 100%. At the time of winning I'd forgotten my PayPal details and I was out so I messaged the seller to inform them of this and that I would pay within the next few hours and that if possible could they include the receipt.
The seller did not respond and I thought nothing of it and went and paid them a few hours later along with a payment message asking them again to please include receipt if possible.

The next morning I still hadn't heard from the seller and item had not yet been sent so started to get a bit concerned as I thought they would have been keeping track of their auction listing so would have seen my messages, so I contacted them again saying they had not yet responded or sent the item, which is not leaving a good impression as a seller and that if this iPhone was a cheap wholesale product from China just let me know to save moving the package back and forth and I can start the refund process and I will say no more.

About an hour later they replied saying their internet had been down overnight and that they would be sending the item first class signed for, and that regarding the receipt they do have it but they want to keep hold of it for now in case anything goes wrong.

I replied about an hour later saying would it be possible to get a copy of the receipt then for insurance purposes in the event I made a claim. Then I heard nothing more from them it is now the next day and still no reply so I have just messaged them again now saying I would like them to send the receipt there should be no reason for them to hold on to it I bought the phone I now own it I'm happy to pay the postage.

I wouldn't have minded so much if they didn't have the receipt but the fact they said they have it but want to keep hold of it for now coupled with their lack of communication (1 reply in 2 days) with the (excuse?) that their internet had been down overnight which has my alarm bells ringing.
I have tracked the delivery and it is out for delivery so I don't know whether to refuse it or accept it and take it up with PayPal if they do not reply?

Thanks for reading any suggestions are greatly appreciated
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The seller could just as equally be concerned about the time it took to pay for the item with the excuse they'd forgotten their PayPal details, just to add some perspective.
21 Comments
The seller could just as equally be concerned about the time it took to pay for the item with the excuse they'd forgotten their PayPal details, just to add some perspective.
Dont worry. You are covered by paypal/ebay if you want to return it, so i wouldnt worry about it until it arrives and you have seen it.
Sending you a copy of a receipt before you received the item - this may well worry the seller about you possibley returning it without the receipt, or returning a different item and then hes leaving himself open to possible fraud.
Yeah no sense worrying about it, you've paid so just wait and see.

Could be a hijacked account, Chinese clone phone that'll run android, a box of rocks or you'll receive nothing at all.

Or you'll receive a brand new phone at a reasonable price, who knows?
Ok so I will accept the delivery that much I'm sure of but I'm thinking I should wait to get the receipt before opening it because its a sealed box so if they do not send the receipt and I have opened the box I doubt I could then return it.
If the phone is genuine and you saved a good amount of money then maybe you should accept it for what it is, if the seller never mentioned receipts then to be fair to then you should not really expect one, If you wanted a phone with a genuine warranty then maybe try the Carphone warehouse.
SOUTHWALES1 h, 4 m ago

If the phone is genuine and you saved a good amount of money then maybe …If the phone is genuine and you saved a good amount of money then maybe you should accept it for what it is, if the seller never mentioned receipts then to be fair to then you should not really expect one, If you wanted a phone with a genuine warranty then maybe try the Carphone warehouse.



Correct however the fact that they said they had the receipt and wanted to keep hold of it caused me concern. I think the problem has been resolved now as I have taken delivery of the product and the seller said they will send the receipt tomorrow if I wished or they can send me a photo of it later today. I have asked for both at least that way today with a photo I can feel confident opening the product knowing the item is genuine but also have the physical copy in the situation I had to claim through the insurance as when I asked they said a receipt would be needed as proof.

One thing though, they said they got it from Argos - a brand new iPhone yet they stuck it on ebay with no reserve and it went for £150 off the retail price they would have likely spent to get it in the first place. I don't see the logic in that?
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deleted1597344
You can check the legitimacy of an iPhone online, printed on the reverse of the box should be the serial number and imei number. If the info doesn’t add up at this point then, you know the rest ...
Film yourself taking it from the delivery person and opening it all in one, if your home when the delivery comes that is. Ive resorted to doing that now as heard so many horror stories.
smush2 h, 42 m ago

Correct however the fact that they said they had the receipt and wanted to …Correct however the fact that they said they had the receipt and wanted to keep hold of it caused me concern. I think the problem has been resolved now as I have taken delivery of the product and the seller said they will send the receipt tomorrow if I wished or they can send me a photo of it later today. I have asked for both at least that way today with a photo I can feel confident opening the product knowing the item is genuine but also have the physical copy in the situation I had to claim through the insurance as when I asked they said a receipt would be needed as proof.One thing though, they said they got it from Argos - a brand new iPhone yet they stuck it on ebay with no reserve and it went for £150 off the retail price they would have likely spent to get it in the first place. I don't see the logic in that?


I bought a new console with those circumstances, all I could think was they bought it using an argos card on the never never, sold it cheap for quick cash now and will worry about paying it off later after the buy now pay later is up.
jude72193 h, 17 m ago

Film yourself taking it from the delivery person and opening it all in …Film yourself taking it from the delivery person and opening it all in one, if your home when the delivery comes that is. Ive resorted to doing that now as heard so many horror stories.



OP has stated previous to your comment that they have already received the item.

However, what you have suggested doesn't affect any eBay/Paypal claim whatsoever.
deleted159734425th Apr

You can check the legitimacy of an iPhone online, printed on the reverse …You can check the legitimacy of an iPhone online, printed on the reverse of the box should be the serial number and imei number. If the info doesn’t add up at this point then, you know the rest ...



This.
Problem comes in two months when the phone could be reported stolen and replaced under insurance, they have proof of ownership and the Op doesn’t. Phone is blocked and because the signature has been obtained for postage PayPal could back the seller.
Edited by: "Dannyrobbo" 25th Apr
smush10 h, 44 m ago

Ok so I will accept the delivery that much I'm sure of but I'm thinking I …Ok so I will accept the delivery that much I'm sure of but I'm thinking I should wait to get the receipt before opening it because its a sealed box so if they do not send the receipt and I have opened the box I doubt I could then return it.


If the phone isn't as described you can ask to return it. Doesn't matter if you have opened it.

Buyer can always ask for a return using the not as described reason.
Dannyrobbo34 m ago

Problem comes in two months when the phone could be reported stolen and …Problem comes in two months when the phone could be reported stolen and replaced under insurance, they have proof of ownership and the Op doesn’t. Phone is blocked and because the signature has been obtained for postage PayPal could back the seller.


She can claim with PayPal up to 180 days after the transaction... Just has to say it arrived like that, with no service, and it's not as described.
PayPal will easily refund her.
Edited by: "hearts22" 25th Apr
jude72196 h, 52 m ago

Film yourself taking it from the delivery person and opening it all in …Film yourself taking it from the delivery person and opening it all in one, if your home when the delivery comes that is. Ive resorted to doing that now as heard so many horror stories.


Sounds like a budget porn movie
Seller is probably nervous about your incessant messaging. They kept the receipt as they sent it insured delivery and in the event it went missing or you claimed it hadn’t arrived they would have needed the receipt to make an insurance claim. That isn’t unreasonable.

They will send it to you when they get a chance and feel comfortable you aren’t going to ask for a return or make
a PayPal claim.

In terms of buying from Argos, they may have had lots of gift vouchers but didn’t want anything in Argos and bought it in the sale. By selling the item they will get cash!
hearts229 h, 59 m ago

She can claim with PayPal up to 180 days after the transaction... Just has …She can claim with PayPal up to 180 days after the transaction... Just has to say it arrived like that, with no service, and it's not as described. PayPal will easily refund her.



I don’t get this idea that PayPal will just refund, if it’s not received generally they will. But if 2 months after the item is delivered you raise a not as described case saying it arrived like that you can’t expect to automatically win, the PayPal forums are littered with issues exactly like this.

It’s not a given they will side with the buyer every time and it’s always risky buying phones on Ebay
I dont like giving receipts and find it strange if people ask, they sound like people who want to later make a claim on the guarantee which is a hassle as it wastes my time.
Dannyrobbo1 h, 25 m ago

I don’t get this idea that PayPal will just refund, if it’s not received ge …I don’t get this idea that PayPal will just refund, if it’s not received generally they will. But if 2 months after the item is delivered you raise a not as described case saying it arrived like that you can’t expect to automatically win, the PayPal forums are littered with issues exactly like this.It’s not a given they will side with the buyer every time and it’s always risky buying phones on Ebay


I won a case where I got an item that went defective after two months from the date of the transaction.

Company unresponsive. No replies to my emails etc. I opened a case and won it. Had to return the item of course and got a refund for the return postage too.


PayPal will side with you if you don't say it went faulty AFTER. Of course not guaranteed but it's almost always the case. Trying anyway doesn't cost anything when you have already been scammed.

You could have purchased the item as a present that was opened at a later date... They can't know, can they?

They won't refund you if you just say it's faulty now.

They give you 180 days to claim... Why would they if they only refunded you if the claim had been put in straight after delivery?


Smush, the receipt with Apple stuff is not needed as the warranty is just checked through the serial number.

An Apple rep confirmed this by chat to me when I sold my Macbook Pro and the buyer wanted me to transfer the AppleCare that was with it. There was no need to do that.
Edited by: "hearts22" 26th Apr
hearts222 h, 52 m ago

I won a case where I got an item that went defective after two months from …I won a case where I got an item that went defective after two months from the date of the transaction. Company unresponsive. No replies to my emails etc. I opened a case and won it. Had to return the item of course and got a refund for the return postage too.PayPal will side with you if you don't say it went faulty AFTER. Of course not guaranteed but it's almost always the case. Trying anyway doesn't cost anything when you have already been scammed. You could have purchased the item as a present that was opened at a later date... They can't know, can they?They won't refund you if you just say it's faulty now.They give you 180 days to claim... Why would they if they only refunded you if the claim had been put in straight after delivery?Smush, the receipt with Apple stuff is not needed as the warranty is just checked through the serial number. An Apple rep confirmed this by chat to me when I sold my Macbook Pro and the buyer wanted me to transfer the AppleCare that was with it. There was no need to do that.



Again as you say it’s not a given and there’s plenty of reports of this happening and PayPal giving the case to the seller. It’s just not worth the risk is it. They give you 180 days because sometimes things take months from sellers around the world. The receipt is needed for an insurance proof of purchase which is why it’s significant nothing to do with warranty
Dannyrobbo2 h, 14 m ago

Again as you say it’s not a given and there’s plenty of reports of this hap …Again as you say it’s not a given and there’s plenty of reports of this happening and PayPal giving the case to the seller. It’s just not worth the risk is it. They give you 180 days because sometimes things take months from sellers around the world. The receipt is needed for an insurance proof of purchase which is why it’s significant nothing to do with warranty


What insurance?

I thought you can't insure a second hand phone... Which this is as it wasn't bought from a proper retailer.

My gadget insurance wanted proof of ownership which has model, make and IMEI on it. A receipt doesn't have all this.

I said it's not guaranteed but it's pretty much what always happens.

People don't do anything but complain that buyers on eBay always win cases and can easily lie about something not being as described and still get refunded and now you're trying to say it's not easy for them to win a not as described case?

Of course it's not true 100% of the time but you'd have to be pretty unlucky as a buyer to lose them and in a case where you receive a phone that gets blacklisted I don't see why PayPal wouldn't side with you.
Unless you don't present the case well.

On forums people just go to complain so it's not indicative of how many times PayPal doesn't side with a buyer... Very little cases and it's probably also how you present it.
Buyers almost always win this kind of case unless the seller has strong proof to disprove the not as described bit, which in our hypothetical situation they wouldn't have.

If you say you bought it as a gift, that it has just been opened and it's been blacklisted and include proof from chekmend I am pretty sure that PayPal won't have problems refunding...

You have 180 days so you're not obliged to open anything straight away if you want to claim because there's an issue.
Edited by: "hearts22" 26th Apr
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