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    Bought a dell laptop last february but...

    its gotten so laggy and i dont know what to do, it freezes so much, and i have to keep rebooting. Ive scanned it for spyware and viruses, defragged it, you name it and it doesnt improve.

    Will Dell fix it for free as its less than a year old??? Got any emails /numbers for them?

    16 Comments

    Reinstall the operating system (i.e. Wipe the computer and start afresh) will help a lot.

    What operating system is it?

    Banned

    DragonChris

    Reinstall the operating system (i.e. Wipe the computer and start afresh) … Reinstall the operating system (i.e. Wipe the computer and start afresh) will help a lot.What operating system is it?



    To do this press Ctrl + F11 on boot when the blue bar across the top appears and says DSR

    Original Poster

    windows 7

    Original Poster

    lumoruk

    Download Tuneup Utilities 2011 … Download Tuneup Utilities 2011 [url=http://www.tune-up.com/download/]http://www.tune-up.com/download/[/url]



    thanks ill try this

    Banned

    dcx_badass

    Factory restore, don't put even more software on.



    Would love to live in your house hold if this what you always do.

    its what i would do, come live at mine

    lumoruk

    Would love to live in your house hold if this what you always do.

    Factory restore then remove all the bloatware.

    I personally prefer to reinstall the naked OS then load what I want afterwards, but for those who are daunted by that (it's not hard) then factory restore is the best option. Be sure to save all of your data before you do this though! (save to DVD, usb or external hard drive)

    Original Poster

    whats a factory restore, is that the same as reinstalling windows 7 ?
    Edited by moderator: "Jan 14, 2011 23:26" 14th Jan 2011

    peterjmay

    whats a factory restore, is that the same as reinstalling windows 7 ?

    A factory restore puts the laptop back into the condition it came out of the factory, ie, a clean install.

    You will have to go to BIOS & select Boot from CD/DVD & then once you re-start the Computer you will see a message that says press any key to boot CD/DVD (You will have the Windows disc in drive of course) Press any Key & then it will take you to a part where it will show you the Partitions you have & you will be deleting the Partition that has the Biggest GB's used on it.Once you delete this Partition you will then be using it again for the new Partition.

    Banned

    dcx_badass

    They've tried most things already, a factory restore is the easiest and … They've tried most things already, a factory restore is the easiest and most effective way. It only takes a few hours anyway.



    Yeah but then there's all the applications and games. Got hundreds on mine with no affect on system performance. I use tune up to disable all the start up programs and services adobe and my printer etc think i need.

    You can do that using CCleaner as well (or using the inbuilt windows one, forgotten the name now)

    peterjmay

    whats a factory restore, is that the same as reinstalling windows 7 ?



    Not quite as it's much simpler and quicker, when you do the factory restore the laptop is restored to the state it was out of the box with a fresh Windows 7 install with the drivers and similar installed which also means it will wipe all your data. Obviously make sure you have all your data backed up separately (which you should have anyway) and also you've got copies of any software or drivers you need to install.

    John

    A fresh install/Factory restore is always nice. But hold on for the minute your machine is less than a year old so I wouldnt do that just yet, have you run Malwarebytes? : malwarebytes.org/ , download free, update, Scan.

    Then if you like download hijack this : majorgeeks.com/dow…tml , download, do a scan and save a log file, copy and paste it on here

    Once spyware/Virus issues are ruled out, then you can start thinking of warranty/hardware issues and contecting Dell.

    Over 2010 I think I Win7'd around 3 desktops and 4 laptops.

    Disabled themes, streamlined other bits and pieces.
    Told them to order memory if cheap.

    Amazing what a reinstall and double memory can achieve.

    Albeit you'll always get a numpty that overloads their operating system with all sorts of crap determined to slow their computer down as if wading through treacle.

    As mentioned above try not to use the software discs that came with the desktop/computer, it has superfluous software that you just don't need.
    Windows Disc, Drivers disc, no need to install anything else at all.
    No need for all the device management software at all.
    Edited by: "schizoboy" 15th Jan 2011
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