Happy new year all.
Purchased a soundbar off Facebook marketplace. Whilst it's not entirely a fake, it's a lesser version than what was advertised. After purchase I noticed it had a peel of sticker. I registered it with the Samsung app smartthings and it confirmed it was a lower model. Have texted the seller and messaged him. He hasn't answered.
Do I have any other options, could I try chargeback from my bank as paid for it by bank transfer.
I doubt there if there is a way to get my money back but do I have any options
Purchased a soundbar off Facebook marketplace. Whilst it's not entirely a fake, it's a lesser version than what was advertised. After purchase I noticed it had a peel of sticker. I registered it with the Samsung app smartthings and it confirmed it was a lower model. Have texted the seller and messaged him. He hasn't answered.
Do I have any other options, could I try chargeback from my bank as paid for it by bank transfer.
I doubt there if there is a way to get my money back but do I have any options
40 Comments
sorted byYou've mentioned you picked it up, so you had the opportunity to check it was working and inspect the item - and concluded it was worth purchasing.
This is the risk you take when trying to find a bargain and go the 2nd hand route. Sometimes it pays off, sometimes it doesn't. That's why its always a little better to pay more and buy off a reputable seller than to chance it. I guess you've learnt your lesson, and next time when you buy something more valuable you will be a bit more careful. I've made the same mistake before, and since then I never made it again. (edited)
Then, if they refuse to answer, visit in person.
If you try and reverse payment without doing these (at the very least), then you're not much better.
I know it's inconvenient, but that's the risk you undertook. (edited)
Sold as seen, you had full opportunity to inspect the item before paying and didn't notice it was not the model you thought it was.
Buyer beware.
Might be of some use.