Bought a headset from game online, can I return it back open box

Bought headset from game online, opened the box and have used the headset, am a able to return the headset for refund. Headset not broken, apart from a few scratches on it, when recieved

Can anyone give me some insight as to what I can do and what are the rules for distance selling rules, whatever it is called

28 Comments

Banned

What was the problem with them?

Original Poster

toshapetriji

What was the problem with them?


No problem, except they have a few scratches on them, when I got them, but that's not the reason, price has been reduced by a bit

They were obviously broken the first time you used them and this is the first opportunity you've had to return them.... I'm guessing this is your reason

lrah

No problem, except they have a few scratches on them, when I got them, … No problem, except they have a few scratches on them, when I got them, but that's not the reason, price has been reduced by a bit



So why do you want to return it?

Original Poster

teh arn

So why do you want to return it?



Price reduced by £40, since I bought it

If they are scratched thats a good enough reason. Could be seconds. Same happened to me with another company and on further inspection they were used. Take photos,

Banned

Under the distance selling regulations you don't need any reason other than changed your mind in order to return them.

lrah

Price reduced by £40, since I bought it



Or just buy the new one and send back the new sealed one with the old receipt?

Original Poster

toshapetriji

Under the distance selling regulations you don't need any reason other … Under the distance selling regulations you don't need any reason other than changed your mind in order to return them.



But I opened them and have used them, when I contacted game they told me to take a hike, but I forgot to mention the scratches to them

Banned

teh arn

Or just buy the new one and send back the new sealed one with the old … Or just buy the new one and send back the new sealed one with the old receipt?



bit sneaky.

toshapetriji

bit sneaky.



Not really.
They get the same product back and you get the product at a reduced price.
Other retailers offer to give you the difference back if it's reduced in a certain amount of time.

Banned

lrah

But I opened them and have used them, when I contacted game they told me … But I opened them and have used them, when I contacted game they told me to take a hike, but I forgot to mention the scratches to them



which.co.uk/con…ons

Banned

teh arn

Not really.They get the same product back and you get the product at a … Not really.They get the same product back and you get the product at a reduced price.Other retailers offer to give you the difference back if it's reduced in a certain amount of time.



on my moral compass the needle for that one points to sneaky.

Original Poster

toshapetriji

http://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations




Had a quick glimpse through, what do you advice that I do, thanks

Banned

lrah

Had a quick glimpse through, what do you advice that I do, thanks



well personally I would think to myself I bought them I'll keep them.

Original Poster

toshapetriji

well personally I would think to myself I bought them I'll keep them.



Yeah that's what I'm thinking, but then £40 difference is a lot of money, how do you think I should approach game with return, money is tight, otherwise wouldn't have bothered

lrah

Yeah that's what I'm thinking, but then £40 difference is a lot of money, … Yeah that's what I'm thinking, but then £40 difference is a lot of money, how do you think I should approach game with return, money is tight, otherwise wouldn't have bothered



Basically you only have to tell them you don't want them anymore and changed your mind. They can't argue with it unless you have caused damage to the product, which is a different matter.

lrah

But I opened them and have used them, when I contacted game they told me … But I opened them and have used them, when I contacted game they told me to take a hike, but I forgot to mention the scratches to them



You scratched them didn't you? .... we cannot help you unless you're honest from the start.

toshapetriji

Under the distance selling regulations you don't need any reason other … Under the distance selling regulations you don't need any reason other than changed your mind in order to return them.

Distance selling regulations no longer exist in the UK.

Original Poster

transit

You scratched them didn't you? .... we cannot help you unless you're … You scratched them didn't you? .... we cannot help you unless you're honest from the start.


Honest, didn't scratch them, I take care of everything that I own.

lrah

Honest, didn't scratch them, I take care of everything that I own.



http://i634.photobucket.com/albums/uu61/joat217/The%20Crap/215yc2.gif

lrah

Yeah that's what I'm thinking, but then £40 difference is a lot of money, … Yeah that's what I'm thinking, but then £40 difference is a lot of money, how do you think I should approach game with return, money is tight, otherwise wouldn't have bothered



But the new reduced pair, then bring back the new pair with the old receipt.

Issue sorted.

Original Poster

teh arn

But the new reduced pair, then bring back the new pair with the old … But the new reduced pair, then bring back the new pair with the old receipt. Issue sorted.


teh arn

But the new reduced pair, then bring back the new pair with the old … But the new reduced pair, then bring back the new pair with the old receipt. Issue sorted.

I would but I already from the start contacted game and told them I used it

Original Poster

transit

believe what you want, the Internet is just amazing isn't it.

lrah

I would but I already from the start contacted game and told them I used … I would but I already from the start contacted game and told them I used it




Doesn't matter, they won't do anything about it.

Original Poster

teh arn

Doesn't matter, they won't do anything about it.



Contacted them and told them about the scratches, said I can return it, once they check it, they should process refund.

lrah

Contacted them and told them about the scratches, said I can return it, … Contacted them and told them about the scratches, said I can return it, once they check it, they should process refund.



What you contacted them at 8pm on Boxing Day evening and they replied immediately? Yeah right.

lrah

Yeah that's what I'm thinking, but then £40 difference is a lot of money, … Yeah that's what I'm thinking, but then £40 difference is a lot of money, how do you think I should approach game with return, money is tight, otherwise wouldn't have bothered

you shouldn't ! you were happy to pay the price you paid. deal with it!!
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