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    Bought a TV from Argos instore - Disappointing picture quality can I return?

    Bought a Philips TV from Argos a couple of days ago in store, really disappointed with the picture quality, not as good as my 6 year old Toshiba. What are my rights to return it for a refund? Will they except it back or does it depend on store? Has anyone returned a TV back to Argos for the same reason?

    27 Comments

    your not using a HD TV on a non HD signal by any chance are you?
    if you are the picture will look worse

    Original Poster

    No the picture is poor on HD Apple TV, Xbox Etc. The picture quality on the actual TV though our YouView box in HD is OK. It fast moving images in HD that really let it down. No matter how much I play with the settings I just can't get it so I'm happy with it! :-/

    Have you switched from an old CRT tv to the latest led? Because if you have the picture quality will be inferior, it's something you'll either have to get used to or switch back, i don't care what anyone say's, led/lcd/plasma tv's still haven't got the picture quality of older CRT sets yet.

    Is there anything in the box that you attach the the aerial lead? same thing happened to a friend, then she added this extra bit to the lead and the picture improved.

    Original Poster

    My old TV was an original LCD and it just blows this thing away! I'm really disappointed and may just box it up and take it back! There's nothing else in the box to attach the aerial to, its the full HD stuff that lets it down!

    Dyslexic_Dog

    Have you switched from an old CRT tv to the latest led? Because if you … Have you switched from an old CRT tv to the latest led? Because if you have the picture quality will be inferior, it's something you'll either have to get used to or switch back, i don't care what anyone say's, led/lcd/plasma tv's still haven't got the picture quality of older CRT sets yet.



    You never saw my old CRT did you?

    Original Poster

    No but I had a Panasonic CRT which was awesome!


    Argos returns and refund policy:

    http://www.argos.co.uk/m/static/StaticDisplay/includeName/ReturnsAndRefunds.htm

    This link will also be useful:

    http://www.which.co.uk/consumer-rights/problem/i-want-to-return-my-goods-what-are-my-rights

    If the TV isn't excluded from the 30 day money back guarantee then you're golden, if it is you could try to argue that you didn't truly have an opportunity to try the product before getting it home but this will be defeated very easily if there was one with image on display

    adproc1

    No the picture is poor on HD Apple TV, Xbox Etc. The picture quality on … No the picture is poor on HD Apple TV, Xbox Etc. The picture quality on the actual TV though our YouView box in HD is OK. It fast moving images in HD that really let it down. No matter how much I play with the settings I just can't get it so I'm happy with it! :-/


    might sound daft but have you tried a better/different hdmi cable?
    and also just double check the settings in your devices like your Xbox to make sure they are set to output to full HD sometimes they can change .
    if it has a USB try downloading a sample video in full HD and try it direct from the USB.

    a £1 hdmi cable will perform the same as a £30 hdmi cable. not surr of you will gey a refund but my friend disliked a tv he bought from argos and took it back and exchanged it for a different one with no hassle.

    hope this helps

    I have fat fingers hence the spelling mistakes lol

    Original Poster

    Yeah, i tried most things but can't get the picture so I'm happy with it. Device settings are all 1080p. The screen just seems to be poor quality!

    briggsage

    a £1 hdmi cable will perform the same as a £30 hdmi cable. not surr of y … a £1 hdmi cable will perform the same as a £30 hdmi cable. not surr of you will gey a refund but my friend disliked a tv he bought from argos and took it back and exchanged it for a different one with no hassle.hope this helps


    yeah I used to think that until I actually bought a £1 cable lol
    but tbf the issue I had with the £1 cable wasn't the picture quality it was flickering all the time

    adproc1

    Yeah, i tried most things but can't get the picture so I'm happy with it. … Yeah, i tried most things but can't get the picture so I'm happy with it. Device settings are all 1080p. The screen just seems to be poor quality!


    have a look for any amazon reviews it may be a common problem if you can find something that helps you maybe Argos will change it

    Original Poster

    I want a refund really there's nothing else I want from them only bought this because it was on a deal! That's probably why it's not great! Can't find much about it on reviews.

    Sadly, Philips TV's are no longer the great TV's they once were, they are no longer made by Philips.

    Like many products these days, they are just badged items.

    Im pretty sure they will refund it no problem. Only thing they dont are personal care items so they wouldnt refund or exchange a hairdryer I bought. Pretty annoyed really as it doesnt actually touch my hair like tongs or straighteners do but they wouldnt budge on the matter.
    Edited by: "lianne21" 13th Jan 2015

    lianne21

    Im pretty sure they will refund it no problem. Only thing they dont are … Im pretty sure they will refund it no problem. Only thing they dont are personal care items so they wouldnt refund or exchange a hairdryer I bought. Pretty annoyed really as it doesnt actually touch my hair like tongs or straighteners do but they wouldnt budge on the matter.



    They also will not refund anything that is capable of recording any type of data, audio or visual.

    Argoj

    They also will not refund anything that is capable of recording any type … They also will not refund anything that is capable of recording any type of data, audio or visual.



    Yeah forgot about that as someone I know tried to exchange a pvr with no luck.

    They will only refund if it is faulty or broken.

    If you walk in be polite and say it is faulty, they will ask you to explain, ..............................., and then you will get a refund

    Whatever happened to the old Argos 16 day exchange policy?

    It was in place because customers could not touch/see the items for sale.

    Argos no longer take everything back like they used to. when I bought a digital camera I was told I can only return it if faulty.

    I know where your coming from when you say poor picture. There are differences between picture quality on tvs. I think it's more than just the specification as I have seen high end tvs with terrible picture straight of aerial. I think you need to be sure tv has good reviews or see tv working before you buy although we have all been disappointed with a purchase we have made in the past. You should box up and try for refund. Good luck

    looking at the Argos website - TVs have this symbol/ note

    This item is excluded from the 30 day money back guarantee. See the Additional Information panel for full details. Please note that this product is excluded from our 30 Day Money Back Guarantee. This does not affect your statutory rights.

    therefore NO they will not take it back unless it is faulty

    EliTom

    Original Poster

    Been back into store today and they said I can return it for a full refund. I was really pleased with the service the offered. May be they are not all as bad as the experience some people have!

    adproc1

    Been back into store today and they said I can return it for a full … Been back into store today and they said I can return it for a full refund. I was really pleased with the service the offered. May be they are not all as bad as the experience some people have!

    nice one.

    adproc1

    Been back into store today and they said I can return it for a full … Been back into store today and they said I can return it for a full refund. I was really pleased with the service the offered. May be they are not all as bad as the experience some people have!


    That's good now the hunt for a new one begins lol
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