Bought an item on ebay not received (no refund)

Posted 3rd Dec 2021
i bought an item worth £200.

the tracking says delivered but I have not received it. I waited 2 days for ebay to resolve this and they closed the case saying the decision is based on the delivery and so no refund.

I was told by ebay to contact courier (royal mail) to open investigatation and send us docs of none delivery proof. This can take 7 days or more.

lol my questions why do I need to chase and open cases with courier? if they came back and said sorry we cannot provide this because it was delivered to the correct location, this means I just lost 200 pounds?

im so angry and confused here. shouldnt the seller do all this?
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