Bought 'Assassins creed collectors edition' from GAME - no game in box!

Banned 25 replies
Found 5th Dec 2007
Title says it all, I bought the box about two weeks ago from game and because I was selling it on to someone or planning to anyway I never opened till now when I needed to pictures. When I opened it I found nothing but the figurine, the game was missing from its special slot in the box. My plan is to call 'GAME' tommorow but I have no idea if they'll believe me - though I hope I'll get through to them with my passion cos Im really pissed and I hope it shows on the phone that im not lying, I'm so pissed... must of been one of the workers. Thing is the game still has the box still had the laminating protective plastic over it like it was new! I'm so angry :-(

25 Comments

samy26

Title says it all, I bought the box about two weeks ago from game and … Title says it all, I bought the box about two weeks ago from game and because I was selling it on to someone or planning to anyway I never opened till now when I needed to pictures. When I opened it I found nothing but the figurine, the game was missing from its special slot in the box. My plan is to call 'GAME' tommorow but I have no idea if they'll believe me - though I hope I'll get through to them with my passion cos Im really pissed and I hope it shows on the phone that im not lying, I'm so pissed... must of been one of the workers. Thing is the game still has the box still had the laminating protective plastic over it like it was new! I'm so angry :-(



Serves you right for buying to sell on:p

Karma always gets you in the end!

My name is Earl:thumbsup:

say it was a birthday pressie and there birthday was today !!

good luck !

Original Poster Banned

Not funny, and I don't understand how karma would apply in this situation. Think before you post.

That sux! :-(

Similar thing happened to me with a CD from Morrisons. But they still gave me the the CD even though it had been about 4 weeks

samy26

Not funny, and I don't understand how karma would apply in this … Not funny, and I don't understand how karma would apply in this situation. Think before you post.



Well it does.

big_anth

say it was a birthday pressie and there birthday was today !!good luck !



Ha!

But it wasn't!

Just a regular fleabayer-type who got unlucky:p

lumoruk

Game don't laminate their games, they take them out and keep them locked … Game don't laminate their games, they take them out and keep them locked up!


nop true!

Nintendo Wii games & Xbox 360 games are always factory sealed when I buy

samy26

Not funny, and I don't understand how karma would apply in this … Not funny, and I don't understand how karma would apply in this situation. Think before you post.



I did and it does:p

They keep all the games separate from the boxes, and usually when you buy a game they have to put it in the box - so I imagine they'll have a boxless game in a drawer somewhere, you should get it alright!

cheapskate58

Serves you right for buying to sell on:p Karma always gets you in the … Serves you right for buying to sell on:p Karma always gets you in the end!My name is Earl:thumbsup:



lol.

Yeah think before you post.....:w00t: :-D

I think Game will believe you as much as i do

Some PC games are laminated and on the shelf to buy with the games in the box.
They don't do this with any consoles though as far as I'm aware but as it was a collectors edition they probably did not open the tin they just got it sent to them?

Looking forward to hear the result of going to Game and finding out their reaction.

I had this problem with play.com a while ago. Paid £30 for an empty box because play said it was nothing to do with them and contact the manufacturer, who blamed play....

I had a similar problem with amazon about a year ago. Ordered a ps2 game and it came with no game inside the box! As I was a pretty good customer they sent me a replacement straight away. Now I have two boxes for one game

Claim you bought it as a Christmas present and when you went to wrap it (after two weeks) you noticed you couldn't hear a disc rattling inside.

So you unwrapped it to check and found no disc.

This exact situation happened to me with a Ricky Gervias DVD and the shop gave me the disc no problem. If you have anyone like a parent or older friend who can return it for you this would be even better, as they are more likely to believe an older (bemused looking technophobe) person.

Don't ring them. Go instore and talk to them.

Mistakes can happen. They should probably first check if there is a space disk in the drawers. If there is, then there will be no problems. If there isn't ... then there might be a few issues.

(Ex Game Employee)

Indeed (another ex employee here), but it was in a boxset, so the problem would have been at the factory is was put together in.

Now you know selling on just isnt the good idea

Original Poster Banned

I bought it online by the way so I can't really go instore! I'm going to give em a call now and I'll post what happened shortly! Thanks for helpful info and telling me about your experiences with these sort of problems!

^^ Game Customer Service is sh1t!!!
But good luck!!

**awaits result**

also Game m8 send u out another copy and claim on royal mail

Original Poster Banned

Yay just got of the phone with them after holding for 35 mins - seriously, explained the problem to her, she told me "let me talk with my colleagues" and she got back told me I'd be getting it on Monday guaranteed delivery cos it needs to be processed. She told me that I would have had to return it to them so that they'd send me a replacment but because its out of stock she said that they'd send me a copy of the game :), I was not prepared to do that, thats just long. I'm very happy and +1 to GAME customer service!

samy26

Yay just got of the phone with them after holding for 35 mins - … Yay just got of the phone with them after holding for 35 mins - seriously, explained the problem to her, she told me "let me talk with my colleagues" and she got back told me I'd be getting it on Monday guaranteed delivery cos it needs to be processed. She told me that I would have had to return it to them so that they'd send me a replacment but because its out of stock she said that they'd send me a copy of the game :), I was not prepared to do that, thats just long. I'm very happy and +1 to GAME customer service!



lol? Good Customer Service? LOL?


Did you call there 0845/0870 number?

holding for 45 mins? Wow thats really good customer serivce :-D

Original Poster Banned

[url]www.saynoto0870.com[/url] :thumbsup: and it was 35 mins but who's counting but i wasn't really holding the phone just put it on loudspeaker till someone answered while I was busy on the net :thinking:
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