Found 21st Feb 2009
Just a heads up for people who have ordered kitchen through B&Q. We ordered and paid in January and told delivery today. Got phone call yesterday to say delivery coming today between 12-4pm!!! Delivery arrives but only half of our order, base units missing end panels and pan drawers to name a few. At least 50% of order missing. Lorry driver tells us rest will arrive MAY 5TH. Phoned and asked b&q why they did not tell us half the order missing........'.not company policy.' They have problem with supplier so no base units etc until May 5th.
So anyone who is expecting a delivery just be warned and maybe make a call to check all order is coming.
We sent the bits we recieved back with driver because we can't build a kitchen with half the bits.My husband just stormed off to B&Q we ordered from to ask how this has happened.JOY.
We may just be kitchen cursed as we lost our kitchen from MFI in november plus still waiting for our money back from them.

10 Comments

Lol yer thats why my parents went with wickes

same happened to us barely half arrived thinks its standard procedure if they aint got it in stock they just send what they have got instead of waiting till they have the whole order.look on the brightside tho when u take your order form in shouting bout what u aint got they tell you to get wot u need leave u to get it yourself then just wave you thru the tills so just grab wotever you like thats wot we did then took all the extra stuff back few weeks later just say you dont need these items and they refund you for wot u return i made nearly £240 back

Original Poster

None of the stuff we ordered comes from store as it is cooke and lewis range...comes from italy!!!! Maybe they might send us to Italy a free holiday to collect our kitchen. Not holding out much hope.

Had a similar problem last month, so canceled the order and won't be using them again..
B&Q are a joke....

Original Poster

Oh God can't believe iam doomed...... Can't believe this has happened to other people and that b&q are so ****. If your having your kitchen installed by them does that make a difference?

flossy1;4445152

Oh God can't believe iam doomed...... Can't believe this has happened to … Oh God can't believe iam doomed...... Can't believe this has happened to other people and that b&q are so ****. If your having your kitchen installed by them does that make a difference?



probably only difference would be it costs an extra £2000

Banned

Always use to be MFI, now B&Q is doing the same thing !!!..........They just don't learn !!

we waited 7 months for half our kitchen from b and q then we had to change all doors because they didnt stock it anymore and to top it all we got £100 compo go and see a solicitor we did to late as it was due date and not delivered u can sue them good luck never shop at b&q unless u collect it then and there

B&Q will be the next to go under if not careful. Everything they sell is so expensive now I avoid them if I can. I would never pay em anything up front without the goods either.

The above comments made me very apprehensive about the large kitchen order I placed in mid-Feb for delivery 31 March. As it happened, everything was delivered on the day and apparently intact and undamaged - but I'm still making up the units so I can't be 100% sure yet!

So, maybe the supplies and systems have settled down a little; I hope so for everyone's sake.
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