British Gas and Smart Meters?

34
Found 21st Jun
Just got a call off of my mother regarding British Gas and smart meters. She has a regular boiler check booked for next week, so she picked up the phone thinking it was in regards to this. As it turns out, she says that she spent the next 5-10 minutes basically being harassed for a smart meter even though she said no. She told the person on the phone that she'd contact her son (i.e. me) before proceeding only for the caller to respond with 'its the law, you do not need to ask him, you need a smart meter!' She threatened to leave, but they still insisted that she needed a smart meter!

Can anyone confirm whether or not she needs a smart meter? Looking at ofgem, it says that:
While we and the government think that all consumers will benefit from smart meters, they aren’t compulsory and you can choose not to have one.

She's currently looking to move to Bulb now, do they need a smart meter? And is it worth putting in a complaint with British Gas?
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34 Comments
winifer6 m ago

They aren't compulsory, they have to offer you one but you do not have to …They aren't compulsory, they have to offer you one but you do not have to accept. Basically what that ofgem text you've quoted has said.I'm with bulb they don't offer a smart meter yet but will do by the end of the year, they've already said they can't and won't make you have one if you don't want one. For what it's worth bulb are really helpful people, give them a ring with any further queries you may have before or after joining and they'll answer the phone within a few seconds.I'd put in a complaint aswell, aggressive pushing of smart meters isn't allowed. One of the big six got in big trouble for doing that via letters. Can't remember which but it was on MSE website.As a FYI bulb offer £50 account credit for signing up via a referral link. So may be worthwhile finding someone you know who is already with them or send me a PM for mine if it's any use.


Im looking for quotes so might pm u
Bulb: £94 per month? I pay 57 for gas and electricity!
Do not get a BG smart meter, current meters don't send the readings automatically if you change energy supplier, and mine was very glitchy, they have not invested in good quality meters.
gcmarcal15 m ago

Bulb: £94 per month? I pay 57 for gas and electricity!


Did you click refine quote? It's not particularly intuative sometimes
winifer12 m ago

Did you click refine quote? It's not particularly intuative sometimes


Let me try again

£49 per month! not bad! will try again before august when my current deal finishes
Edited by: "gcmarcal" 21st Jun
winifer31 m ago

They aren't compulsory, they have to offer you one but you do not have to …They aren't compulsory, they have to offer you one but you do not have to accept. Basically what that ofgem text you've quoted has said.I'm with bulb they don't offer a smart meter yet but will do by the end of the year, they've already said they can't and won't make you have one if you don't want one. For what it's worth bulb are really helpful people, give them a ring with any further queries you may have before or after joining and they'll answer the phone within a few seconds.I'd put in a complaint aswell, aggressive pushing of smart meters isn't allowed. One of the big six got in big trouble for doing that via letters. Can't remember which but it was on MSE website.As a FYI bulb offer £50 account credit for signing up via a referral link. So may be worthwhile finding someone you know who is already with them or send me a PM for mine if it's any use.




Perfect! Just what I was looking for, I will also definitely be putting in a complaint now, as I've just found out that this isn't the first time they've cold called about smart meters too! Definitely will be getting her to switch now, how is the switch over process? Does anyone need to come and visit to check the meters?
You have been on ofgem and it read "they aren’t compulsory and you can choose not to have one" ..... I think that means you don't have to have one
AzNDeals6 m ago

Perfect! Just what I was looking for, I will also definitely be putting in …Perfect! Just what I was looking for, I will also definitely be putting in a complaint now, as I've just found out that this isn't the first time they've cold called about smart meters too! Definitely will be getting her to switch now, how is the switch over process? Does anyone need to come and visit to check the meters?


Switch process was very easy, you just have to fill out the usual details - Name, address, last years consumption, bank details - Takes literally 5 minutes, then about 15/18(i can't remember exactly) days after you start the switch you'll get an email from bulb asking for the initial meter readings, so you do that and that's it. - They may ask you to take a photo of the meter reading if theres any dispute between BG and them but i never had to.

Nobody comes out to do anything and no further input from you. As long as the account switching isn't in a lot of debt then it should all switch without input. Any money owed by BG would be paid within i think 4 weeks.
Energy companies are hounding customers to have a smart meter because they face a heave fine if they do not meet their fitting target.
Wait for the SMET 2 smart meter which should still work when you change energy supplier.
winifer4 m ago

It's stupid isn't it, they've hid the refine quote so it isn't obvious …It's stupid isn't it, they've hid the refine quote so it isn't obvious initially! Not entirely sure why they did it that way as the initial quote is always going to be different to it being refined.And like i said in my first comment if you know someone with bulb(or you get a referral link from any random) you can get £50 account credit aswell, so that's a month fee basically!


I will keep that in mind! every time I tried comparing deals I never seem to get any cheaper than my actual supplier.

Hence I will wait till august as I have solar panels and the average price will be calculated during the summer.
Its not the law and they arnt compatible with different suppliers as there are a few different types they just revert to just being dumb meters again
As has been said they aren’t compulsory and no point in getting one unless you stay with the supplier who installs it. When you leave the new company won’t use it. Bulb does not need it.

the biggest problem at the moment is they did not design a standard format and until that happens there is no point in changing. Some say it could be a software update but they don’t know for sure.

Whoever thought about allowing a non standard smart meter process should be shot but instead they run our utility industry.
Typical BG. Pick on the elderly and tell them they have to have it
i’m with EDF energy they gave us a smart meter some months ago i can’t remember the last time we used it
gcmarcal11 h, 14 m ago

Bulb: £94 per month? I pay 57 for gas and electricity!


Relevancy to the thread?
chocci22nd Jun

Relevancy to the thread?


Meters = Electricity cost?
I'm with Bulb, very happy with them so far. If your going to switch get someone to recommend you and you will both get 50 credit.

Dont touch a smart meter with a barge pole.
123thisisme28 m ago

I'm with Bulb, very happy with them so far. If your going to switch get …I'm with Bulb, very happy with them so far. If your going to switch get someone to recommend you and you will both get 50 credit.Dont touch a smart meter with a barge pole.


Scottish power already installed a smart meter for me. It didn't make any difference on my bill.
gcmarcal1 h, 34 m ago

Scottish power already installed a smart meter for me. It didn't make any …Scottish power already installed a smart meter for me. It didn't make any difference on my bill.


Its not the bill that worries my, its the fact that the meters are partially designed by GCHQ and have the potential to connect with your wifi devices. (roll on the tin hat memes)
gcmarcal2 h, 52 m ago

Meters = Electricity cost?



If meters increased your electricity bill, then no-one would have them. Still don't see the relevancy anyway to the OP's query about compulsory installation.
Well,
123thisisme24 m ago

Its not the bill that worries my, its the fact that the meters are …Its not the bill that worries my, its the fact that the meters are partially designed by GCHQ and have the potential to connect with your wifi devices. (roll on the tin hat memes)


I see! Well, I don't care about that. They might as well know that I spend most of my time watching porn!
chocci26 m ago

If meters increased your electricity bill, then no-one would have them. …If meters increased your electricity bill, then no-one would have them. Still don't see the relevancy anyway to the OP's query about compulsory installation.


Well, one kind member just help me to find a cheaper tariff. Sorry if I didn't see the T& Cs on hotukdeals regarding the relevancy of the posts.
gcmarcal20 h, 26 m ago

Let me try again£49 per month! not bad! will try again before august when …Let me try again£49 per month! not bad! will try again before august when my current deal finishes



you do realise every one uses different amounts, it depends on so many factors even the average spend shouldnt be used when trying to compare prices. best bet is to always use your last years bills and use a comparison site like MSE it will keep track of the cheapest deals for you and make switching easier. Just because someone says bulb is cheap for them, doesnt mean they will be cheap for you.

moneysavingexpert.com/che…lub
chocci48 m ago

If meters increased your electricity bill, then no-one would have them. …If meters increased your electricity bill, then no-one would have them. Still don't see the relevancy anyway to the OP's query about compulsory installation.


The relevancy was more to the comment i said to the OP advising about bulb and the referral link which got deleted by admin for apparently "Self gain"
Op not sure if this matters to you but if you switch and your mother is entitled to warm home payments make sure the supplier you move to does them currently small suppliers dont have to.
eslick3 m ago

you do realise every one uses different amounts, it depends on so many …you do realise every one uses different amounts, it depends on so many factors even the average spend shouldnt be used when trying to compare prices. best bet is to always use your last years bills and use a comparison site like MSE it will keep track of the cheapest deals for you and make switching easier. Just because someone says bulb is cheap for them, doesnt mean they will be cheap for you.https://www.moneysavingexpert.com/cheapenergyclub


If bulb come out reasonable on cheap energy club then it's still better to go via a friends referral link as MSE only give you £25 as opposed to £50 via a friend.


eslick2 m ago

Op not sure if this matters to you but if you switch and your mother is …Op not sure if this matters to you but if you switch and your mother is entitled to warm home payments make sure the supplier you move to does them currently small suppliers dont have to.


and bulb do offer the warm home payment help.bulb.co.uk/hc/…nt-
If it’s not a second generation of meter. It’s harder to change supply and they charge you for removing
eslick26 m ago

you do realise every one uses different amounts, it depends on so many …you do realise every one uses different amounts, it depends on so many factors even the average spend shouldnt be used when trying to compare prices. best bet is to always use your last years bills and use a comparison site like MSE it will keep track of the cheapest deals for you and make switching easier. Just because someone says bulb is cheap for them, doesnt mean they will be cheap for you.https://www.moneysavingexpert.com/cheapenergyclub


I did comparisons before. Every time my deal is about to expire. Strangely my actual supplier always came as the cheapest. I saw bulb on the main post and tried to see if it comes cheaper.
winifer25 m ago

If bulb come out reasonable on cheap energy club then it's still better to …If bulb come out reasonable on cheap energy club then it's still better to go via a friends referral link as MSE only give you £25 as opposed to £50 via a friend. and bulb do offer the warm home payment https://help.bulb.co.uk/hc/en-us/articles/115001245512-Can-I-get-the-Warm-Home-Discount-



depends on what reasonable is, go with the cheapest including cash back incentives.
dorey6918 m ago

If it’s not a second generation of meter. It’s harder to change supply and …If it’s not a second generation of meter. It’s harder to change supply and they charge you for removing


True that if its not a SMETS2 meter then it will likely cease to be smart upon switching suppliers but it would simply revert to being a dumb credit meter, so you're no worse off than you are already.

As for making it harder to switch, this is just patently untrue. And regarding removal costs, quite possible, why should a supplier foot the bill for removing and replacing a functional (albeit not connected to their smart network yet) meter?
eslick29 m ago

depends on what reasonable is, go with the cheapest including cash back …depends on what reasonable is, go with the cheapest including cash back incentives.


Cheapest is not always best, Iresa was the cheapest a few months ago and look at all the complaints.. Go with a mix of cost and rating of customer service, not just cost..

I could save £70 a year if i moved to either Utility point or peoples energy - both have no review score on cheapenergyclub
winifer23 m ago

Cheapest is not always best, Iresa was the cheapest a few months ago and …Cheapest is not always best, Iresa was the cheapest a few months ago and look at all the complaints.. Go with a mix of cost and rating of customer service, not just cost..I could save £70 a year if i moved to either Utility point or peoples energy - both have no review score on cheapenergyclub



Of course thats true, my comment was on cost only, but you should do your homework. But you are right however many of the new suppliers dont have any real feedback and sometimes you take a chance and save, companies have to start somewhere and build up feedback. Most people who give regular readings and keep an eye on their account will never need to speak to anyone and therefore service only matters to can they bill correctly. We have been with new suppliers for about 10 years, some totally brand new and touch wood no issues so far.

When Iresa first came out we were on the cheapest deal, but they could save us hundreds, I looked at it but that was a red flag, and turned out to be to many customers not enough in the background to manage them.
The utility companies get paid by the gov't to roll out smart meters which is why they push them hard as it's a nice little earner for them. I have heard too many negatives about them so I always say no
winifer17 h, 36 m ago

The relevancy was more to the comment i said to the OP advising about bulb …The relevancy was more to the comment i said to the OP advising about bulb and the referral link which got deleted by admin for apparently "Self gain"


Aha. Now that I can see your comment was deleted hence my confusion about the Relevancy
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