thanks for taking the time to read this and thanks in advance for any advice. so I moved into a property on 4th November this year and registered with British gas on that day. I never recieved the £66 on my smart meter so I contacted them and I was assured I would be sent a voucher as they were unable to automatically add the credit as it was a new account. I have been in touch a couple more times and again been assured that the voucher is on its way but the royal mail strikes are delaying it. today I contacted them and they told me that they will not be paying it as I am not entitled, I had to be in the property in October to recieve it. can anyone advise me on wether they are right which seems unfair and if not what I can do. I have spent just short of 11 hours on hold with them in the last month, it's driving me crazy. thanks again for any help you can provide.