British Gas Homecare - Plumbing leak what is the level of cover ?

13
Posted 14th Sep 2015
Hi
Can someone who has used British Gas Homecare for Plumbing care clarify how it works and how they cover it?
I may have a leak in the pipes (not sure if its the leaky grout in the tiles or the pipe leading to the shower). Homecare info says they cover leaks from pipes leading to and back from the shower.(britishgas.co.uk/con…pdf ).

My question is if they want to investigate if the leak is coming from the pipes leading to the shower - they'll need to get rid of tiles and get access behind the dry wall........ so who pays for that or do they cover the expenses including putting it back? Anyone had a similar problem or know how this works? Many thanks
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