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    British Gas not turning up for scheduled job - compensation?

    Anyone help me? I had a new boiler delivered yesterday and British Gas were supposed to be fitting it today and tomorrow. Got a phone call at about 8.50 this morning to say that they are running late due to the previous job and now won't be here until tomorrow and then running into Thursday! Somewhere in the depths of my mind I have a recollection of them awarding compensation for misse dappointments - does anyone know anything about this? Would be very grateful for any help/advice given.

    12 Comments

    Supermod

    What are your losses?

    I had with this sky, on my sky installation day the engineer phoned me said he running late and might not come in and he din't, so i called customer services said that i took day off for this and cant afford to take any more day off and asked for compensation they credited my a/c with £60,
    hope u get some :thumbsup:

    magicjay1986;8840791

    What are your losses?



    have to make it:whistling:

    Supermod

    flp14344;8840828

    have to make it:whistling:



    That would not always qualify for loss.

    magicjay1986;8840878

    That would not always qualify for loss.



    but don't let them off the hook., otherwise it will become habit for them:whistling:

    Banned

    from what i remember you are entitled to £20 for any missed appointment for things to do with the supply, but as this is homecare I don't think you are entitled to anything.
    Obviously if you have suffered actual loss then you can try to get something out of them, but thats far from guaranteed.

    WTF are you getting BG to do the job for, a smaller company would probably do it for half the price!

    I got £80 per appointment for ttwo missed appointments not that long ago.

    I didn't even ask for it, a letter just arrived (twice!) in the post "sorry we missed your appointment here's £80"

    i got £20 for a missed appointment but took some getting

    Just cancel the installation and go with a local plumber and enjoy the £2000 saved.

    compensation Britain dont ya just love it, gets more like America everyday. you farted in my airspace i'm going to sue you. phone one of those no win no fee lawyers to see what you are entitled to or maybes they are snowed under and give them a break

    Banned

    boabbyrab;8842210

    compensation Britain dont ya just love it, gets more like America … compensation Britain dont ya just love it, gets more like America everyday. you farted in my airspace i'm going to sue you. phone one of those no win no fee lawyers to see what you are entitled to or maybes they are snowed under and give them a break



    And maybe the OP has to take an extra day off work and will genuinely lose £50 because British Gas messed him about. Why should he lose money for something thats not his fault?

    They didn't even bother telling him till 8.50am on the day they were supposed to be there, so not as if days off work could have been rearranged
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