British Gas Smartmeter Trio2

That's odd. I thought they had a sim card in and didn't need personnel WiFi (some homes won't have it). Mines definitely on a sim card which is located in the meter on my electric box outside. It failed when it was first installed and I reseated it. Then it connected.

Since Feb 16th my British gas and others can't show any of my information online. Apparently it is sending the data. British gas just can't display it on my app/Web page.

smith2001uk05/04/2022 07:31

That's odd. I thought they had a sim card in and didn't need personnel …That's odd. I thought they had a sim card in and didn't need personnel WiFi (some homes won't have it). Mines definitely on a sim card which is located in the meter on my electric box outside. It failed when it was first installed and I reseated it. Then it connected. Since Feb 16th my British gas and others can't show any of my information online. Apparently it is sending the data. British gas just can't display it on my app/Web page.Read lessRead more

That is the way I believed they worked. I would've thought if they were using your WiFi (and then the internet) to send the data back to BG you would have to give explicit permission for this.
Also, like you, my usage in app has not updated since 16/2.

It's not house Wifi. Mine has the same problem with the new smart meters. Old smart meter worked fine, they installed an "upgrade" and it can't access wifi. Different supply company. They are coming back tomorrow to replace it once again.

I know they talk to one another in a local wifi/radio network. Then the main one uses the sim card to send the data to the supplier.

The Trio II does use your WiFi for live data despite what some others here have said.

Tom.Wilson05/04/2022 13:52

The Trio II does use your WiFi for live data despite what some others here …The Trio II does use your WiFi for live data despite what some others here have said.Read lessRead more

No it doesn’t they install a cellular box above the gas metre for data and i have the same metre as the op and know 100% it’s NOT using my Wi-Fi at all

darkclouds05/04/2022 16:59

No it doesn’t they install a cellular box above the gas metre for data and …No it doesn’t they install a cellular box above the gas metre for data and i have the same metre as the op and know 100% it’s NOT using my Wi-Fi at allRead lessRead more

That's for standard meter readings, not live data.

Live data is sent to their cloud API via your home's WiFi. They don't bother to set it up for you - it's something you have to discover yourself.

Tom.Wilson05/04/2022 17:01

That's for standard meter readings, not live data.

It’s got to be for both as it’s not using my Wi-Fi I checked my network for devices regularyit’s got to be for both

and since the metre as been installed my router has been changed so unless it connects by pixie dust it can’t be using home Wi-Fi

darkclouds05/04/2022 17:02

It’s got to be for both as it’s not using my Wi-Fi I checked my network for …It’s got to be for both as it’s not using my Wi-Fi I checked my network for devices regso it’s got to be for bothand since the metre as been installed my router has been changed so unless it connects by pixie dust it can’t be using home Wi-FiRead lessRead more

Where exactly are you viewing your live data?

Thanks All.
Well, we've not been able to see anything on the app.
Only way I can see consumption is via the app.
What troubles me also is the price on the Trio2 for usage . How does it get updated when the standard rate changes? Does that happen over the cellular connection or WiFi?

josephobrien200005/04/2022 20:09

Thanks All.Well, we've not been able to see anything on the app.Only way I …Thanks All.Well, we've not been able to see anything on the app.Only way I can see consumption is via the app.What troubles me also is the price on the Trio2 for usage . How does it get updated when the standard rate changes? Does that happen over the cellular connection or WiFi?[Image] [Image]Read lessRead more

The price updates should happen over cellular (since you don't have to setup the wifi), so that should always be fairly up to date. Not sure how quickly price changes come through. I didn't check the tarriff details on mine but the daily spend was noticeably higher straight away on 1st April.

I have setup the wifi on mine but to be honest it shows as not-connected more often than not.

Trio 2 installed today and all working now. No home wifi used.

My app just says this and has been since installation in February.
I can see consumption on the trio 2 which is useful.

Having the WiFi module fitted to to the IHD adds extra functions - like perhaps accessing consumption data on other devices but its nothing to do with how the meter normally communicates readings to the supplier and incoming info like messages and tariff - thats the comms hub etc job. There's no WiFi on mine so its just a bonus if you have it and its supported by your energy supplier and works. The tariff info appeared within hours along with a welcome message, then over the next day or so gas usage appeared on the display, but still waiting for supplier website to show consumption data.

jwsg06/04/2022 20:51

Having the WiFi module fitted to to the IHD adds extra functions - like …Having the WiFi module fitted to to the IHD adds extra functions - like perhaps accessing consumption data on other devices but its nothing to do with how the meter normally communicates readings to the supplier and incoming info like messages and tariff - thats the comms hub etc job. There's no WiFi on mine so its just a bonus if you have it and its supported by your energy supplier and works. The tariff info appeared within hours along with a welcome message, then over the next day or so gas usage appeared on the display, but still waiting for supplier website to show consumption data.Read lessRead more

Thanks. Are you with British Gas ?

Thanks for your guidance. It seems I do have some sort of cellular module. So wifi not needed it seems. But, still no connection to my app....