Broadband advice - From NTL Cable to Virgin media and a query

Hi folks.

Rather than give computer advice, I'm asking for it for a change.

Basically my girlfriend had ntl internet/broadband/cable whatever, but then was changed to Virgin (bought out I assume). Anyway, her PC is upstairs and there is a cable box in the room which runs up the outside wall (from what I gather) which then has what looks like a coaxial cable running to her router which then has the ethernet cable running to the PC (phew).

So, with that, she wants to move her PC downstairs into the kitchen. Now, for her internet to work she has 2 options based on this that I can see:

Either A: Go wireless

or B: Run the ethernet through the floor/ceiling.

Obviously I would choose option A, however I don't think her router is wireless (still says ntl on it). Would she be entitled to a free virgin wireless box on the most basic broadband package (I assume it's 2 meg)?

I don't know all the details obviously and my info is pretty sketchy but any help is appreciated.

There is a third option of course which is to have the internet downstairs by spltting the phone line and using it that way (like the rest of us lol) but with the cable box upstairs I don't think that's possible and it seems that her broadband isn't linked directly to her phone line. Correct me if I'm wrong please

Impress me everyone

19 Comments

If the cable from outside the house runs up the wall and the though a hole into the upstairs room, just rip that off the external wall, and drill a hole into downstairs (or use the one where the SKY/VIRGIN tv comes in perhaps) and run it internally to the new rooom - You're sorted.

Original Poster

Yes, but I also want to know will Virgin send out a free wireless router instead of having to buy one? *Googles*

As I said though, am I right in thinking that her broadband connection is only available (wired) in the room with the cable box without running an ethernet cable through the house?

Original Poster

Babbabooey;5387568

If the cable from outside the house runs up the wall and the though a … If the cable from outside the house runs up the wall and the though a hole into the upstairs room, just rip that off the external wall, and drill a hole into downstairs (or use the one where the SKY/VIRGIN tv comes in perhaps) and run it internally to the new rooom - You're sorted.



Drilling would be an issue I'd expect, looking to try and re-use as much of what's there as possible... I'd experiment with the set up though and try everything in my power before admitting defeat and getting a rollocking for suggesting drilling holes :P

That's why I suggested poking the cable in the same hole that the TV feed comes in

The NTL man already drilled a hole upstairs anyway, so it's not like it'd be unheard of.
Either that, or run ethernet all over the house, which will a) be a logistical nightmare, and b) look crap unless it's all hidden away.

I would assume if your girlfriend signed up to a new broadband package she would get a free wireless router with it yes. Otherwise if you stick with your package then you will have to pay for one.

You can always go on Virgin Media Website and talk to the sales assistant via live chat ?

Well my option 1 would be to run another cable from the outside box then If you ever decide to move it back upstairs you can and the second option for me would be homeplugs.

Don't think you'll get a free box from Virgin but you should call them up yourself and ask or find out how much it would be. A wireless cable router should only be a little over £20 online. You could get some cable coax and make a longer wire to route the cable modem to downstairs internally, but personally I'd just go wireless!

Original Poster

Thanks folks. Just been having a snoop on the Virgin website and it looks like they charge existing customers *snore*. I'm going to get her to collate her details for me, and I'll end up giving them a ring and seeing what the craic is. I think they're charging something like £10-15 as well, so if they're going to play hard-ball I'll most likely see about signing her up to O2 and get cheaper, faster, better broadband.

This isn't an immediate thing anyway so I've time to research and snoop around (when I'm not working, urgh).

DragonChris;5387790

Thanks folks. Just been having a snoop on the Virgin website and it … Thanks folks. Just been having a snoop on the Virgin website and it looks like they charge existing customers *snore*. I'm going to get her to collate her details for me, and I'll end up giving them a ring and seeing what the craic is. I think they're charging something like £10-15 as well, so if they're going to play hard-ball I'll most likely see about signing her up to O2 and get cheaper, faster, better broadband.This isn't an immediate thing anyway so I've time to research and snoop around (when I'm not working, urgh).



I assume she (the house) is already paying for a phone line then? O2 is probably better but it is ADSL so you need to add a phone line rental to the cost (£11pm) - something you don't need when using cable...

Does she have TV with them downstairs?

Original Poster

jah128;5387835

I assume she (the house) is already paying for a phone line then? O2 is … I assume she (the house) is already paying for a phone line then? O2 is probably better but it is ADSL so you need to add a phone line rental to the cost (£11pm) - something you don't need when using cable...



RedIron;5387837

Does she have TV with them downstairs?



From what I gather they have a range of providers for everything - They have Sky TV, BT phone (not sure on that one) and virgin internet.

Makes life a bit complicated imo... I'll most likely just have to try and blag an upgrade from Virgin and failing that get them to fork out on the box (ugh)... I had considered the line rental charges but clearly not enough.

When we finally get our own house, I'm going to have everything blooming sorted properly!

my mum has just got broadband with virgin and they give you the router but you need to buy the wireless adapter part for your pc!

Original Poster

CuteKitty26;5388259

my mum has just got broadband with virgin and they give you the router … my mum has just got broadband with virgin and they give you the router but you need to buy the wireless adapter part for your pc!



New customer though, she's an existing customer.... From ntl, so I don't even think she had a choice of signing with Virgin and she's still on a 2MB line, and I presume she's paying for the 10MB... Going to call them this weekend I think and give off.

I phoned them up about a year after they went from NTL to Virgin.. just when they started giving away free set top boxes. Told them I never received any free items when I joined and they sent me a free wireless modem.. No harm in asking

Original Poster

Captain Hook;5389545

I phoned them up about a year after they went from NTL to Virgin.. just … I phoned them up about a year after they went from NTL to Virgin.. just when they started giving away free set top boxes. Told them I never received any free items when I joined and they sent me a free wireless modem.. No harm in asking



Good stuff. I can't see why they wouldn't, and also can't see why they wouldn't upgrade the line as they don't even do 2MB packages now lol. I'll get something sorted for her - She's a typical "doesn't like to ask because I don't like to" person, so I'll do the dirty work. :whistling:

Banned

Captain Hook;5389545

I phoned them up about a year after they went from NTL to Virgin.. just … I phoned them up about a year after they went from NTL to Virgin.. just when they started giving away free set top boxes. Told them I never received any free items when I joined and they sent me a free wireless modem.. No harm in asking


yep - they do give out free wireless routers if you threaten to leave. Worked for my Mum and Brother who are both long term customers.

Original Poster

Good job thanks guys. Have some reps from DC ^_^

Original Poster

macseffect;5387671

I would assume if your girlfriend signed up to a new broadband package … I would assume if your girlfriend signed up to a new broadband package she would get a free wireless router with it yes. Otherwise if you stick with your package then you will have to pay for one.You can always go on Virgin Media Website and talk to the sales assistant via live chat ?



Mac, any more info on the live chat thing? Curious to know a bit more about that

DragonChris;5392602

Mac, any more info on the live chat thing? Curious to know a bit more … Mac, any more info on the live chat thing? Curious to know a bit more about that



Just go to the help pages on VirginMedia and then the "contact us" and you will see a link to the live chat.. I've always found it only works from a virginmedia connection and also only works from Internet Explorer (but that could be due to my settings in Firefox)
Never been able to get a good answer from them though.

try saynoto0870.com/sea…php to find a non premium rate number to phone them on - Good Luck
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