Broken Ipod- Currys- Can i exchange?

14
Found 11th Aug 2009
Hi
I have a 4th generation ipod, brought from currys, under a year ago, and still has the gaurantee...
However the lock button, has lifted at the top and came off! Is there a way of getting a exchange for a new one?
Any help appreciated
x
p.s- I have a receipt x

14 Comments

I think so, just take it back to the shop

book an apple genius appt?

Banned

munnski;5992258

I think so, just take it back to the shop



Thats right
Sale of Goods Act Fact Sheet
Subject:
Sale of Goods Act, Faulty Goods.

Relevant or Related Legislation:
Sale of Goods Act 1979. Supply of Goods and Services Act 1982. Sale and Supply of Goods Act 1994. The Sale and Supply of Goods to Consumers Regulations 2002.

Key Facts:
• Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).

• Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description.

• Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.

• It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.

• If goods do not conform to contract at the time of sale, purchasers can request their money back "within a reasonable time". (This is not defined and will depend on circumstances)

• For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement).

• A purchaser who is a consumer, i.e. is not buying in the course of a business, can alternatively request a repair or replacement.

• If repair and replacement are not possible or too costly, then the consumer can seek a partial refund, if they have had some benefit from the good, or a full refund if the fault/s have meant they have enjoyed no benefit

• In general, the onus is on all purchasers to prove the goods did not conform to contract (e.g. was inherently faulty) and should have reasonably lasted until this point in time (i.e. perishable goods do not last for six years).

• If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty)

• After six months and until the end of the six years, it is for the consumer to prove the lack of conformity.

(you seem to know you can get it fixed) cant be completely sure but I think that theres something under sales of goods that says by accepting a 'fix' the customer loses all rights to have the item renewed (i.e accepting the fault type thing) so if you put some more work into finding out if its true, Im sure you could refuse the fix and ask for a new one. Beware, there might be a time limit that I have forgotten about (studied it 2 years ago) GL

much much easier to do via apple,avoid going back to Currys unless you have no other option

type the serial number in here
selfsolve.apple.com/Get….do

if its still in warranty,make an appointment at a store or it can be done via mail order,they will get a new unit to you in a few days

Original Poster

Hmmm so i can go into currys...and say what? ( because i want a new one...i hate waiting for things to be fixed) x

*katie*;5992290

Hmmm so i can go into currys...and say what? ( because i want a new … Hmmm so i can go into currys...and say what? ( because i want a new one...i hate waiting for things to be fixed) x



as my earlier post,go to via apple

Original Poster

boothy;5992301

as my earlier post,go to via apple



Ok, im going currys today anyway...if they try and blag me a repair, il keep it and book a apple genius appointment!!
What could i say to almost demand a new ipod? x

*katie*;5992316

Ok, im going currys today anyway...if they try and blag me a repair, il … Ok, im going currys today anyway...if they try and blag me a repair, il keep it and book a apple genius appointment!!What could i say to almost demand a new ipod? x



You can't really - not unless its within the first 28 or 31 days from you buying the Ipod

*katie*;5992316

Ok, im going currys today anyway...if they try and blag me a repair, il … Ok, im going currys today anyway...if they try and blag me a repair, il keep it and book a apple genius appointment!!What could i say to almost demand a new ipod? x



just be polite,they wont repair,only apple can do that anyway,make sure you take the receipt,good luck,you will need it

Original Poster

Ok thank you, im off there now...Il say whatever happens x

your contract is with currys-not with apple. they must supply a replacement within the guarantee period,not a repair,simple as that-this is the law.

fit for purpose means that an ipod should last longer than 11 months!

so many shops try to fob people off with repairs within guarantee but they cannot force you and you are entitled to think that a quality product that cost a few bob will have some longevity.

barky;5992470

your contract is with currys-not with apple. they must supply a … your contract is with currys-not with apple. they must supply a replacement within the guarantee period,not a repair,simple as that-this is the law.fit for purpose means that an ipod should last longer than 11 months!so many shops try to fob people off with repairs within guarantee but they cannot force you and you are entitled to think that a quality product that cost a few bob will have some longevity.



agreed,but with Apple products its much easier to go to them as their CS is top notch especially regarding warranty issues

they must supply repair OR replacement, depending on what is economically viable.
Apple demand to see all Ipods before issuing a replacement.
So it'll go to Apple for a looksie first, if they send a replacement back it'll be a factory refurbed one.
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