Basically bought a TV from Argos in November 2015, it's packed up last week, I have sound but no picture, think the backlight has gone.
Contacted Argos and they said as it's outside it's 12 months warranty I need to get an Independent report done before they will look into it any further.
Anyone had experience of this before? Who would I get an Independent report from? And is it worth it or are they likely to just try and fob me off even after getting the report?
Any help would be appreciated.
27 Comments
sorted byHave you tried contacting the manufacturer ?
My old Samsung gave up after 3 years and although it came with a 2 year written warranty they still gave me money back on it, you might not get the full amount paid back as youve used it for a year but a high percentage back at least.
That's the way to do it.
Contact the manufacturer asap
Managed to get through to Philips who said they will send an engineer out to fix it free of charge - had spoke to someone in their customer services last week who told me it wouldn't be under warranty any more - the advisor I just spoke to disagreed and said it will be repaired free of charge. Result!
Philips. Great customer support.
Nice one
Well it worked for me?
It only partially worked for you on the call the manufacturer everything else was wrong.
And how do you figure that. Electrical goods cover a 2 year warranty, The op just proved it by contacting the manufacturer. A lot of sour grapes on these questions. People voting cold when they think they know better but are proven wrong.
Bunch of wazzocks.!
Source or you made it up? Very few offer anything more than the basic 1 year (eg. samsung, apple). The two year EU guarantee isnt valid in the UK as we opted out. As for the 50,000 hours use.... I lolled
(edited)
The European Directive 1999/44/EC still stands, Sorry I didnt realise we had already left the EU, I thought were still in it for another 2 years.
But the Sale of goods act will meet or EXCEED the directive, meaning you get a minimum of 2 years.
Goods must be as described; they must be of satisfactory quality, which is determined by description, price, durability, and they must be fit for purpose. It is not written in stone but it is expected a tv lasts 50,000 hours which equates to an average of 5 years.
I do not need to prove to someone like you who clearly knows nothing of this that I got Samsung to reimburse me. I had no problems with their service at all, they sent out engineers who fixed it once but then the second time they couldnt fit it they gave me a percentage of its cost back as Id been using it for 3 years, I didnt even have to argue the point with them.
We are still in the EU.
You don't have a contract with the manufacturer but the retailer and yes there is the EU warranty process but after a year you have to prove the defect. So most of what was written was wrong, the manufacturer has helped out but they didn't have to, but many will as it keeps the goodwill with the brand.
How the hell did you work that out? oO
This is correct - after 6 months technically you still could be covered for a further 18 months under SoGA but you'd have to get some proof that there was a manufacturing defect, they won't just arbitrarily give you your money back. The best course of action for this is to contact the manufacturer, who will in many cases just replace the device anyway - as in this case.
You're right, my bad. The 6 years things is a stretch - almost no chance of getting anywhere after two years unless you have some really solid proof that the TV had an underlying fault that remained latent for 2 years+. I guess it applies more to white goods and suchlike.
I think the OP hasn't taken reasonable steps to validate the fault. In the case of my TV, I rang and told them what steps I'd been through in order to validate the fault, and that I had also contacted the manufacturer for advice (since I'm reasonable enough to acknowledge that people in call centres are not always au fait with every electronic device they sell). Judging by what was written on here (and I may be wrong, apologies if so) the OP hasn't even tested any other source before requesting a refund or swap from Argos - despite the fact that it is surely the first thing you should check.
Going entirely on what was written here, I would say that Argos's response to this particular situation was reasonable.
You might be right - it's been a busy day so it's easy to get confused
cause I'm an expert at bullcrap