Bt

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Found 29th Sep 2017
Does anyone know the complaints email address for BT ? They have conned my elderly grandparents and are trying to resolve the complaint on the phone and are refusing to give me the complaints email address.
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customer.care@bt.com
Edited by: "barco" 29th Sep 2017
Original Poster
Thank you 😊
Don't bother contacting bt on the above email. I did this 3 years ago. They just was not interested in getting me set up in a house move. I cancelled the service but thanks to them they didn't cancel the contract and was demanding me for payment. Thier customer service is dreadful they will make you run around and not listen to you. I took my case to the CEO and got some compensation from them as I demanded for a deadlock letter before I took it to The Ombudsman. It helped my case.

Use this email. You will get someone from his team sort it. Good luck.

gavin.e.patterson@bt.com
Forgot to add if you want the executive office number - 020 7356 4931
I have the complaints manager contact number if u need it i will inbox it to u.
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