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    BT Broadband

    Help needed my service is rubbish but stuck with them. [U h4x3r please help

    46 Comments

    Banned

    right ok

    Are you BT Home Hub?
    also how are you connected to your pc is it via Ethernet or USB?

    what are your stats, please provide some details - package, speed, attenuation, how you are connected, modem, router, usb, lan cable etc

    sorry guys, followed you over from the SKY thread..... i'll leave you to it, unless you need any more help! ;-)

    Original Poster

    h4x3r

    right okAre you BT Home Hub?also how are you connected to your pc is it … right okAre you BT Home Hub?also how are you connected to your pc is it via Ethernet or USB?


    Hi using Bt hub
    connected through ethernet
    Using windows firewall cos zone alarm caused too many conflicts
    also use avg as anti virus
    connected to main socket and have not got my sky connected to phone line because cant get online at all when its plugged in

    dont know what else you need just now thanx

    Original Poster

    jayhab

    sorry guys, followed you over from the SKY thread..... i'll leave you to … sorry guys, followed you over from the SKY thread..... i'll leave you to it, unless you need any more help! ;-)




    No prob any help is appreciated

    Banned

    on your bt hope hope interface:

    whats your downstream and upstream?
    mines the following

    Downstream 8,096 Kbps

    Upstream 448 Kbps

    What do you mean by your service is rubbish? Do you keep getting disconnected or do you have rubbish speeds?

    Original Poster

    Downstream 8,096 Kbps



    Upstream 448 Kbps

    Banned

    ziggzag

    Downstream 8,096 Kbps Upstream 448 Kbps



    1 last question just to confirm you are plugged into the master socket using the Micro Filter?

    ziggzag

    connected to main socket and have not got my sky connected to phone line … connected to main socket and have not got my sky connected to phone line because cant get online at all when its plugged in



    Sounds like a missing or broken filter...

    Original Poster

    Tatey

    What do you mean by your service is rubbish? Do you keep getting … What do you mean by your service is rubbish? Do you keep getting disconnected or do you have rubbish speeds?




    speeds always low but drop all the time have probs getting connected alot of the time as well pages time out on a regular bases

    Original Poster

    h4x3r

    1 last question just to confirm you are plugged into the master socket … 1 last question just to confirm you are plugged into the master socket using the Micro Filter?


    yeah only have one socket in the house and have tried changing the filter in case it was faulty

    Have you run a BT speedtest?

    ]http//sp…om/

    what are the results?>

    Banned

    ziggzag

    yeah only have one socket in the house and have tried changing the filter … yeah only have one socket in the house and have tried changing the filter in case it was faulty



    RIGHT
    Ok when you download files whats your download speed @

    How many KB?

    you can see here
    http://www.timginn.com/speedtest/download2.gif

    Banned

    jayhab

    Have you run a BT speedtest?]http://speedtester.bt.com/what are the … Have you run a BT speedtest?]http://speedtester.bt.com/what are the results?>


    i normally use the [url]www.btopenworld.com/speedtest[/url] but seervers are SLOW!

    h4x3r

    i normally use the ]www.btopenworld.com/speedtest but seervers are SLOW!



    The other one used to tell you what you Bras profile was set at - but don't know if it still does as it is incompatible with Sky LLU!

    Banned

    jayhab

    The other one used to tell you what you Bras profile was set at - but … The other one used to tell you what you Bras profile was set at - but don't know if it still does as it is incompatible with Sky LLU!



    his/shes got BT Broadband!

    Original Poster

    IP profile for your line is - 7000 kbps
    DSL connection rate: 448 kbps(UP-STREAM) 8096 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 6471 kbps


    but when I try and listen to radio or stream football ex my speeds drop so low I spend all my time buffering

    h4x3r

    his/shes got BT Broadband!



    yeah i know - i'm on Sky LLU so can't use the BT speedtest anymore - but when i was still on BT's network, i used to run that test to see what my Bras profile had been set at! :thumbsup:

    ziggzag

    IP profile for your line is - 7000 kbpsDSL connection rate: 448 … IP profile for your line is - 7000 kbpsDSL connection rate: 448 kbps(UP-STREAM) 8096 kbps(DOWN-STREAM)Actual IP throughput achieved during the test was - 6471 kbpsbut when I try and listen to radio or stream football ex my speeds drop so low I spend all my time buffering



    From those stats there's nothing wrong with the connection...

    over active firewall?
    or some spyware on machine?

    Banned

    ziggzag

    IP profile for your line is - 7000 kbps DSL connection rate: 448 … IP profile for your line is - 7000 kbps DSL connection rate: 448 kbps(UP-STREAM) 8096 kbps(DOWN-STREAM) Actual IP throughput achieved during the test was - 6471 kbpsbut when I try and listen to radio or stream football ex my speeds drop so low I spend all my time buffering



    Your line is FINE!
    NOTHING to WORRY about :thumbsup: :roll: :whistling:

    Well if you have a slow connection elsewhere that means that server is ****

    You download @ full 8MB

    What the problem is if you go and watch football and listen to radio and buffers this is because of that server had not good upload rate or is busy


    Its hard to understand

    Basically your connection is FINE

    When you download a program it MIGHT download slow because of the SERVER you are DOWNLOADING from

    D/W your connection is fine


    anymore questions?

    Original Poster

    http://i18.tinypic.com/6f7cmkk.jpg

    I'd grab an anti-spyware prog (spybot search and destroy is a good start) and run a check just to be sure, but as h4x3r says: the line is fine, and your profile is very healthy at 7000k

    Original Poster

    jayhab

    From those stats there's nothing wrong with the connection...over active … From those stats there's nothing wrong with the connection...over active firewall?or some spyware on machine?




    no spyware only rebuilt computer yesterday

    using windows firewall

    Then I don't think you have any problems!

    what results do you get from here:

    ]http//ww…uk/

    Original Poster

    h4x3r

    Your line is FINE!NOTHING to WORRY about :thumbsup: :roll: :whistling: … Your line is FINE!NOTHING to WORRY about :thumbsup: :roll: :whistling: Well if you have a slow connection elsewhere that means that server is ****You download @ full 8MBWhat the problem is if you go and watch football and listen to radio and buffers this is because of that server had not good upload rate or is busyIts hard to understandBasically your connection is FINEWhen you download a program it MIGHT download slow because of the SERVER you are DOWNLOADING fromD/W your connection is fineanymore questions?




    yeah you would think it was a server prob but happens on everysite I use was goin to buy subscription for channel 67 to watch celtic but managed to get code to try it out and ended up turning it off because it was too slow. Surely this is a good site as they have thousands of people using the service without any probs

    Have you run a tracert?

    Original Poster

    jayhab

    Then I don't think you have any problems!what results do you get from … Then I don't think you have any problems!what results do you get from here:]http://www.speedtest.bbmax.co.uk/





    Link to result: speedtest.bbmax.co.uk/res…747

    Original Poster

    jayhab

    Have you run a tracert?




    soz not a techie just learning so dont know what that is:oops:

    Banned

    OK
    let me explain

    files you download/things to stream/forums/websites are all stored on servers.

    On many servers you can choose what server you would like your website/files etc etc to be stored on

    Some servers do not have a good upload speed which means your download speed will be rubbish

    Some servers are the best upload speeds in the world but you will STILL download slowlly BECAUSE alot of people are downloading from that server

    NOW if this occurs you will download slowly

    why?

    Because the server will been to upload @ 800k for you to download @ 800k which is 8MB

    But your connection is FINE there will be nothing to improve it as it cannot be improved

    [COLOR=black]hmmm - now that suggests there maybe a problem somewhere....[/COLOR]
    [COLOR=black][/COLOR]
    [COLOR=black]try a tracert test:[/COLOR]
    [COLOR=black][/COLOR]
    [COLOR=#e7221b][FONT='Times New Roman'][COLOR=black]go to start and run, type in cmd and then press ok. Then in the black DOS box that comes up type in tracert [/COLOR]][color=black]bbc.co.uk[/COLOR][COLOR=black], copy and paste results[/COLOR][/FONT][/COLOR]

    what h4x3r is saying is true, however there may be a dodgy link between you and the end server, hence the bt speedtest reports everything as fine. A tracert may show where the problem is.

    Original Poster

    http://i12.tinypic.com/4ot3q00.jpg


    soz copy and paste wouldn't work

    Banned

    its fine
    screenshot downloading this file @ 25% 50% 75% and try to 90-100% download the LARGE file 15MB be quick because it finishs download in like 10 seconds

    hmm.. the first line suggests there may be a problem between your PC and the Hub. When I run the test, the first line shows three lots of
    As you are connected using the ethernet cable - have you checked the cable for kinks/damage? tried a different cable?

    Banned

    jayhab

    what h4x3r is saying is true, however there may be a dodgy link between … what h4x3r is saying is true, however there may be a dodgy link between you and the end server, hence the bt speedtest reports everything as fine. A tracert may show where the problem is.



    forgot to mention NETWORK CARD?

    no there is no problem because the 1st speed test was fine
    my tracert eneded up the same but i download 800k+

    ziggzag and h4x3r - does the BT hub have an additional firewall? - areally aggressive one?

    Original Poster

    Hi guys seems to be running grt at mo but its 12.30 at night so net is fairly quiet. Goin to try other tests you have advised maybe 2moro and see what I get. Thanx for all your help and patience may give you a shout again if that ok. just managed to finish downloading file from earlier screen shot at 400kb so quite chuffed that its working ok now that i'm goin to my bed at not trying to use it.

    Banned

    jayhab

    ziggzag and h4x3r - does the BT hub have an additional firewall? - … ziggzag and h4x3r - does the BT hub have an additional firewall? - areally aggressive one?



    nope its sh*t try turning it off
    its defult to standard

    lets see how his screen shots come out

    I seriously think everything is fine and he has some sort of p2p app running if it carrys on
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