BT cooling off period refund

9 replies
Found 29th Nov 2016
hi I just wanted to know if you cancel within 14 days will BT give full refund for the costs you already paid for such as activation?

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9 Comments

if your internet hasnt been activated, yes

Original Poster

adamspencer95

if your internet hasnt been activated, yes



​thanks I have also paid for line rental upfront will that be refunded?

hishaq

​thanks I have also paid for line rental upfront will that be refunded?


How did you buy this service? Were you cold called? Did you buy from an internet web page? Did you go into a BT shop? Were you made aware of the full terms and conditions? Did you read and understand them? Was a specific "cooling off" period mentioned? What did it say?

hishaq

​thanks I have also paid for line rental upfront will that be refunded?




Their T&C's say that line rental is none refundable (I had an issue with them in the past), but I'm not sure where you stand if you're still in the first 14days??

Has your service been activated?

14 day cooling off period is from day after order is placed and not when installed/activated.

If within 14 days of order you will be refunded in full.

If 14 days have passed since ordering you will need to pay cancelation fee.

If you are having problems with your service or does not match what was advertised, you need to give BT chance to rectify. If they are unable to provide service advertised you are entitled to leave contract free of charge.

Edited by: "callum84" 29th Nov 2016

Original Poster

callum84

Has your service been activated?14 day cooling off period is from day … Has your service been activated?14 day cooling off period is from day after order is placed and not when installed/activated.If within 14 days of order you will be refunded in full.If 14 days have passed since ordering you will need to pay cancelation fee.If you are having problems with your service or does not match what was advertised, you need to give BT chance to rectify. If they are unable to provide service advertised you are entitled to leave contract free of charge.


ok thanks i will cancel because i am not activated yet

Can we be nosey and ask why??

(Please dont say "Because TalkTalk/Plusnet are cheaper")

Original Poster

Gentle_Giant

Can we be nosey and ask why??(Please dont say "Because TalkTalk/Plusnet … Can we be nosey and ask why??(Please dont say "Because TalkTalk/Plusnet are cheaper")



​because I cancelled virgin media and they rang me today with £19 a month 50mb broadband anytime calls couldn't refuse that it's a bargain

hishaq

​because I cancelled virgin media and they rang me today with £19 a month … ​because I cancelled virgin media and they rang me today with £19 a month 50mb broadband anytime calls couldn't refuse that it's a bargain


Thats a good deal, you should have no problem getting full refund if within 14 days.
Put it in writing (letter or email) asap then follow up with a phone call.
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