BT Infinty renewal, any way to make it cheaper?

12
Found 6th Feb 2015
Hello everyone!

My parents have got BT Infinity with BT Sport for free with it. They've been hassled recently with emails and letters saying that if they don't renew their broadband contract that they'll have to start paying for BT Sport. They've seen all these adverts on TV about a BT Infinity sale for £15 a month which is £10 or so less than what they're paying. I'm trying to get up on the whole situation to help them out.

Looking at bt.com/sale I'm assuming that all the deals and all the deals on the TV are for brand new customers and are cheap cause they want to take business away from Sky, Virgin and Plusnet. After a year these people will have to pay full price for the rest of their lives or hop back to another provider? From what I can see there's no discount or incentive to renew apart from keeping BT Sport free? The reason I ask for help or advice in this is their internet speed has been getting progressively slower since they've got it, presumably because as more people in the area take up Infinity, the crapper it gets. It started off at 35mb and is now at 20mb even after resets and letting it settle etc.I was hoping that this fact could be used as bargaining. My parents hate dealing with people on the phone and threatening to leave a service etc and I can't say I like it either but is that what I'm going to have to do for them? Find a retentions number and try to get a deal on the awful customer care system at £6 an hour? Or is there a nicer, easier way?
Thanks!
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I always renew my contracts for a better deal and if i don't get one I go elsewhere. Do some research on what other providers offer and call BT advise them you want to leave as you've seen a better deal elsewhere. If they value your custom they will match are even better your current deal. Hope this helps.
Thanks for your answer Silverjellybean, I thought that might be the case. They're paying £24 a month with free evenings and weekend calls whereas with Sky you pay £20 a month with no free evenings and weekends and you pay £5 extra in line rental each month. So in real terms it's not worth switching, but we'll have to see if they know or care that I'm bluffing. The only one locally that is actually cheaper is Plusnet, which is a subsiduary of BT?
Yeah I used to be with plus net and they were great but I wanted fibre and at the time they had to come and install additional equipment so I just went with sky. It is worth calling their bluff, i gave 30 days notice with sky and within a week they called me with a better deal.
I pay £31 a month for sky tv, fibre and all calls free including 0845 & 0870 get the package with sky and then phone up and say its too much and they just keep reducing it! Bargain for me
Do your parents actually need BT Infinity though? I very much doubt it.

Most people have jumped on the fibre bandwagon who don't actually need the service. If they don't there is some cracking details out there for good 'old fashioned' broadband that they can probably get for about a tenner a month including line rental.
ipswich78

Do your parents actually need BT Infinity though? I very much doubt … Do your parents actually need BT Infinity though? I very much doubt it.Most people have jumped on the fibre bandwagon who don't actually need the service. If they don't there is some cracking details out there for good 'old fashioned' broadband that they can probably get for about a tenner a month including line rental.



Broadband and line rental for a tenner - who please ?

And who's to say his parents don't need Infinity ? Old people like porn too you know
I had same problem with bt- (infinity) -after my 18 month contract ended - they charged me for bt sports! (only by a few weeks), so i rang up and complained said no i wont be renewing i can get much cheaper- so they refunded me the money, (for bt sports), and if i signed up for 12 months- my broadband would be reduced from £17 a month, to £10 a month.
They use that Sky On Demand thing that uses the internet to download boxsets and stuff and stream iPlayer and Youtube. Also at the time they started Infinity it was costing £26 a month for normal broadband because you were only allowed the cheap rate if you live in a city close to a premium exchange. So it actually cost them less for Infinity than normal broadband. It doesn't help that they would be getting 2mb on normal broadband, at this point BT infinity brings their speed up to what some people would get on normal broadband.
tallpete33

Broadband and line rental for a tenner - who please ? And who's to say … Broadband and line rental for a tenner - who please ? And who's to say his parents don't need Infinity ? Old people like porn too you know



Take a look here: http://www.moneysavingexpert.com/phones/cheap-broadband

I got a deal with EE whereby we paid about £160 up front for the line rental and automatically received a £120 Amazon voucher. Then the BB costs us about £3 per month. Lots of other deals about on the link above.

I used the net all the time including streaming HD TV from the various catch up services. I generally get around 10mb so really can't see much benefit in paying about 10 times the cost for something I don't really need.
As I said, if it wasn't 20mb on fibre optic, it would be 2mb on normal broadband. Not a good 2mb either.
It is possible to get even cheaper telephone and broadband with BT if you're on benefits. BT basic for under a tenner a month but they don't advertise it very well - bt.com/inc…tml
I plucked up the courage and managed to get £8 off a month for them with little fuss. Thanks everyone.
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