BT Line Rental reduced to £11.99 from £18.99 for 'line only-no broadband' rental customers (Careful, it may not apply)

7
Found 30th MarEdited by:"tightar5e"
You may have seen in the news that BT Retail is reducing "Line Only" rental from £18.99 to £11.99 a month. This is not completely true and has been mostly reported incorrectly. Importantly, the £7 reduction only applies if you don't take any broadband service from either BT Retail or from any third party fixed line supplier.

Controversially, this also includes taking a completely separate Broadband service from Virgin Media where the BT Telephone line has been kept, but isn't even used to supply/carry the broadband service.

Any property that has fixed line broadband including B4RN or Virgin Media, but have kept their BT line just paying BT for it's phone line, the rental remains £18.99 not £11.99. The £11.99 price reduction only applies where a customer have a "Lines only-phone only" rental, with no fixed line broadband provision at all to the property.

This appears on the face of it to be anti-competitive/"market abuse" by BTGroup and against CMA -Competition, Monopoloies and Mergers Authority because (BT) Openreach is now supposed to be run and operated as a distinct separate company from BT Retail, with it's own board of directors.

Bottom line, BTRetail shouldn't be able to distingush these two types of customer and are accessing Openreach data, that gives them market advantage and can be seen as "market abuse" by the dominant player in that market.

If you feel it's wrong make a complaint to BT Retail.
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7 Comments
To be added...
Hi @tightar5e I've moved this to Misc
What happens if the BT customer and the broadband customer are two different people, but use the same phone line.

The BT customer technically doesn't have broadband.
NCIS38 m ago

What happens if the BT customer and the broadband customer are two …What happens if the BT customer and the broadband customer are two different people, but use the same phone line. The BT customer technically doesn't have broadband.


Seems to be by premises/address, so if the residential flat/house with the BT phone line, also indicates that the premises has Virgin Media / B4RN etc fixed line broadband then the charge remains £18.99 not the reduced rate of £11.99.

The same applies for any BTWholesale based broadband too.

As said, I think this is against competition rules.
Edited by: "tightar5e" 30th Mar
absolute rubbish op - it is BT Wholesale data and it is available to any service provider due to the tag on on the line showing it has broadband on it or not
Oughtn't you be making your complaint to Ofcom, their regulator, they pushed BT into "voluntarily" aggreeing the discount:- ispreview.co.uk/ind…tml


It seems the Post Office will be following suit.
jase.21st Apr

absolute rubbish op - it is BT Wholesale data and it is available to any …absolute rubbish op - it is BT Wholesale data and it is available to any service provider due to the tag on on the line showing it has broadband on it or not


What does this sentence mean?
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