BT Sport

2
Posted 4th Apr
Hello,
Thanks for letting us know that you’d like us to place a credit on your account because you can’t watch live sport right now. These are challenging times for everyone and we want you to know that we’re here to help.
In light of the latest news that live sport is unlikely to return in May, even though you have claimed for one month which has now been applied to your next bill, we will add an extra month credit to your subsequent bill.
It’s a goodwill gesture from us and we’ll continue to extend this credit if there is no live sport being broadcast on BT Sport in June, so there is no need to call us as it will happen automatically.
Our call centres are currently focused on supporting our most vulnerable customers, so for any other queries please visit MyBT online, or use the BT App.
What happens next?

We’ve credited the monthly cost of your BT Sport subscription to your account
It will appear as ‘BT Sport Discount’ and will be applied on your next bill in the next 10 working days
Your second credit will appear on your subsequent bill
If you have a Sports HD subscription, this will be included in your credit
BT TV customers can still enjoy entertainment channels in HD and therefore won’t be eligible for the HD credit
If you have BT Sport on a second box, you’ll get a credit for that as well.
If you have BT Sport as part of a bundle promotion*, your monthly credit is £5.
What if I want to donate to NHS Charities Together and get a credit?
If you’ve asked us to donate to the NHS Charities Together for you on the same day as you applied for a credit on your bill, we’ll only give you the bill credit. But you can still donate to the charity yourself here
Take care and stay safe. We’re here for you.
The BT team
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2 Comments
I received this email from BT Sport last night. Definitely worth contacting them to get 2 month’s credit back £60
Don’t ring them, they should only be contacted in emergency cases. Just claim online and gift your credit to the NHS

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