Posted 20th Sep 2016
Hi,

BT Openreach were carrying out works on my street a few months ago and damaged our garden wall (knocked it down). We chased them at the time and they asked to get them two quotes.

We got these and they told us we had to chase Carillion, as they carried out the works. We have spoken with Carillion and they are saying it was done by their Sub-Contractor Maxcon, and we have to chase them.

Can anyone advise how to proceed with this? From my perspective, I believe 'as Client', BT instructed the work to be carried out, so it is ultimately their responsibility to fix this and its their prerogative to chase Carillion / their sub contractor for the money.
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