BT8500 Cordless Phone - Can't Make Or Receive Calls After Power Cut

5 replies
Found 14th Jun
We have a BT8500 cordless phone which worked fine until we had a power cut yesterday.
Power cuts have happened in the past and the phone has always worked.

I keep getting the following message on the phone "Can't use that feature on this base".
The phone rings when receiving a call, but you can't answer it. So the phone line does work.

Other "normal" phones in the house work OK.

The batteries are fully charged and I've tried other batteries. I've also unplugged everything for 10 minutes.
I think the base and phone just need relinking together, but everything I've tried from an internet search doesn't work

i.e. the Find Handset mentioned here fixya.com/sup…ork

Is there way to fix the problem without resetting the phone and loosing phone numbers, block lists etc?

Thanks for any help.

5 Comments

I do not use this phone but have a very old BT Synergy phone. It doesn't have all the fancy features your had but from what you have described it does sound like you will need to completely reset the phone. Sadly that will result in loss of your numbers. If you have access the the numbers try to note them down first before resetting the base.

If this does not work and the phone is under guarantee I suggest take it back to the retailer you bought it from.

Relink problem. Sometimes fixes its self after a few hours . Real pain though.

Original Poster

Thank you for your help.

I'll have to write down the numbers and try a reset.
It's been over 12 hours and it still hasn't relinked.
I've tried again pulled the power, still nothing.

God damn nuisance callers, I've had 4 since the phone stopped working.

Just take handset next to Base, go to Settings on handset, then scroll through to Register press OK, then follow instructions by pressing the Find button on the Base and hold down till it beeps.12 Feb 2015

Original Poster

Argoj

Just take handset next to Base, go to Settings on handset, then scroll … Just take handset next to Base, go to Settings on handset, then scroll through to Register press OK, then follow instructions by pressing the Find button on the Base and hold down till it beeps.12 Feb 2015


You are awesome
Thank you very much, that fixed it
Post a comment
Avatar
@
    Text
    Top Discussions
    1. amazon prime question22
    2. Help! In need of a PS4 Headset47
    3. Camera lens44
    4. good place to buy stocks33

    See more discussions