Posted 7th Sep 2020Edited by:"lynn44"
Hi, Please can anyone help, I have family member who lost her husband 6 weeks ago, They both banked with Nationwide, not Joint account. However by mistake they have closed her account not her husband who passed. She is in her late 70's and is beside herself with worry as all her direct debits are being rejected too. We have been into branch 4 times and phoned them twice. We went shopping again yesterday and her card is still blocked! She went into branch again today in tears and guy said don't know how long it's going to take to sort out. We are promised each time card and account will be sorted within 24 hrs they have admitted they are at fault and when I rang them 2 weeks ago asked for £100 compensation for her stress and upset. To date we have heard nothing back despite promises etc. We have made official complaint and I told them would be going to banking Ombudsman but they really don't care. HELP what to do next. She doesn't want to close the account yet as she is tied into a bond with them as well which I have told her it's ok just close banking account, but she is grieving very stressed and never owed money to anyone in her life, so this now with direct debits failing is going to get worse once the letters start dropping on the doorstep, she is to worried to answer her phone because of scammers and gets upset very easy... Any advice will be greatly apricated