Buying a mobile phone from ebay or 2nd hand. What if it goes wrong?

Just curious. I've got a deal with 3, where i pay £10/month for 500mins and 100texts for life (simply so they do not ever have to contact me again, or me them) but i don't get a new handset. Price should be £30/month, so i have a bit to play with handset wise.

If i were to buy from ebay, a phone be it brand new in box or used what warranty do i have if summat goes wrong?

Anyone experience on this, any ideas what i would/could do if summat happened? Where would/could i go for a repair?

Thanks in advance

16 Comments

You've been ripped off mate, at least three people and myself have been offered 500 minutes, 100 texts for £10 a month with a new nokia or sony phone. This was offered over the last 5 days from retentions at 3.

Anyway, you take your chances buying a phone from ebay but you should be covered by the warranty from the manufacturer for anything that goes wrong. be careful though, if it is unlocked and they had to open it up to do that then the warranty will be void.

Original Poster

davelfc;1808632

You've been ripped off mate, at least three people and myself have been … You've been ripped off mate, at least three people and myself have been offered 500 minutes, 100 texts for £10 a month with a new nokia or sony phone. This was offered over the last 5 days from retentions at 3.

Had this since November 07, so not sure about robbed or not. But, my tariff is for 12 months, rolling for life, and the discount is for life......not sure if your's is comparable :? At the time it was the best they would offer......i'm happy with it
davelfc;1808632

Anyway, you take your chances buying a phone from ebay but you should be … Anyway, you take your chances buying a phone from ebay but you should be covered by the warranty from the manufacturer for anything that goes wrong. be careful though, if it is unlocked and they had to open it up to do that then the warranty will be void.

That's kinda what i was thinking, there's not much recourse is there? I know what you mean about warranty from manufacturer but how would someone go about using it? Lol, don't see many Sony Ericcson store's on the High Street say, so where would it go back to? Does seem like a minefield :?

I purchased a Nokia N80 off ebay and it worked fine, I recently purchased a Nokia N95 and if it goes wrong then I'll take it to a mobile phone shop. A lot of phone shops act as service centres for most brands of phone as they also sell them.

Original Poster

davelfc;1808675

I purchased a Nokia N80 off ebay and it worked fine, I recently purchased … I purchased a Nokia N80 off ebay and it worked fine, I recently purchased a Nokia N95 and if it goes wrong then I'll take it to a mobile phone shop. A lot of phone shops act as service centres for most brands of phone as they also sell them.

And the repair would be free? :oops:

I know its not sony ericsson, but I bought a Nokia N80 from ebay and they came with a 2 year warranty, anyway, it stopped working so just took it to a service centre and they returned it 4 repair, no ask for receipt or anything, got a brand new N80 5 days later! well chuffed

boydent999;1808683

And the repair would be free? :oops:



Depends, if you damaged it (water damage) then no, if it had been opened to be unlocked then no. But otherwise it works like most other goods, they have a warranty and as someone else has said you take it in and they repair or replace it under warranty.

Original Poster

m623d;1808684

I know its not sony ericsson, but I bought a Nokia N80 from ebay and they … I know its not sony ericsson, but I bought a Nokia N80 from ebay and they came with a 2 year warranty, anyway, it stopped working so just took it to a service centre and they returned it 4 repair, no ask for receipt or anything, got a brand new N80 5 days later! well chuffed

That's fine Wasn't singling about SE phones, was just an example but what you have said is great Thanks. When you say it came with a 2 year warranty, in what sense? A piece of paper, or is this based on the IMEI number? Sorry for sounding so stoopid :oops: Where would i find one of these service centres? They national? I live in that small place Manchester lol, so guessing we'd have a few

boydent999;1808696

That's fine Wasn't singling about SE phones, was just an example but … That's fine Wasn't singling about SE phones, was just an example but what you have said is great Thanks. When you say it came with a 2 year warranty, in what sense? A piece of paper, or is this based on the IMEI number? Sorry for sounding so stoopid :oops:



They know exactly how old the phone is when you take it in, must be tied to the imei

all n80 had a 2 year warrenty, i have no paperwork, the service centre told me, as the phones hadnt even been out for a year at that time it had to be covered

Original Poster

davelfc;1808705

They know exactly how old the phone is when you take it in, must be tied … They know exactly how old the phone is when you take it in, must be tied to the imei

Superstar, that's what i was kinda thinking but for someone else to suggest helps me a lot. As for unlocked, i'll just buy a 3 locked handset then
Repped you both, thanks :-D

if you buy an old phone do not expect 2 years warranty. Nowadays you can pick up n95s for £150 and most of them still have some warranty left. A phone which has plenty of warranty is the 6500 slide because it hasnt been released for long should have more then a year and costs around £120.

Original Poster

I take your point Hustler, makes sense
Love the look of the 6500 slide, but it's a Series 40.
3 don't have the best of handsets, mind, not sure what i do want as yet lol

Nokia e65 is also decent.

the worst that can go wrong is if the handset hasn't arrived and the guy has done a runner. You gotta be careful when buying expensive stuff. I'd rather pay extra for the real deal. That said, if you carry on the 2nd hand business, check the other party thoroughly. Don't want noone making mistakes here :D. Or remain in ebay and get ebay protection, hopefully you have protection to cover if any goes wrong.

Ive brought plenty of phones second hand just make sure you read the description properly and you should be fine.

Original Poster

Thanks again Hustler, i'll see what comes up.
@Artonox. TBH, i am not looking for a 2nd hand phone, but alas all to often even the so called, "just opened the box to check contents" can be, "i've used it for a week and didn't like it", i do want a genuine BNIB phone.......like i say, no great rush, i'll bide my time and see what happens
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