I almost found the laptop I wanted after infinite research and was about to choose but then I checked trustpilot and other similar websites about these online retailers reputations...
talking about box.co.uk , ebuyer, laptopsdirect and even Costco..
if you look into those reviews the recent people's experiences really put you off from buying from most of them;wrong deliveries,lost parcels or stolen by couriers,returns and repairs rejected for ridiculous unfair reasons,customers out of their pocket chasing their money back..why all of these retailers are somehow mentioned in many threads?I know some are not in business with HUKD,fine, but others are nonetheless popular and allowed to post about their deals but then...just read those reviews..for cheap items people possibly won't care much but for a £1.5K-2K laptop you need to know that you can have a decent warranty and your money back without going into legal disputes...
also Lenovo's website seemed to have bad reviews..
I'm now put off from buying on one of these retailers and can't find the same deals on Amazon or John Lewis or even Curry's..
What are real life recent customer experiences of HUKD members with those retailers?Please share them here.
talking about box.co.uk , ebuyer, laptopsdirect and even Costco..
if you look into those reviews the recent people's experiences really put you off from buying from most of them;wrong deliveries,lost parcels or stolen by couriers,returns and repairs rejected for ridiculous unfair reasons,customers out of their pocket chasing their money back..why all of these retailers are somehow mentioned in many threads?I know some are not in business with HUKD,fine, but others are nonetheless popular and allowed to post about their deals but then...just read those reviews..for cheap items people possibly won't care much but for a £1.5K-2K laptop you need to know that you can have a decent warranty and your money back without going into legal disputes...
also Lenovo's website seemed to have bad reviews..
I'm now put off from buying on one of these retailers and can't find the same deals on Amazon or John Lewis or even Curry's..
What are real life recent customer experiences of HUKD members with those retailers?Please share them here.
19 Comments
sorted byAgree with your post, sticking with JL and Amazon. Never had issues with them.
Sometimes its more than just the price, its paying extra for the the CS/warranty.
If there was a delivery problem I Know one retailler would look after me and go above and beyond to sort it out - And it isn't Currys!
Costco has some truly amazing customer service and a just as impressive warranty. Their delivery isn't the quickest in the world especially if it's a larger item. The overall expericence (and pricing) Makes it a much better deal than going with the big high street name.
Similarly with eBuyer. They are my go-to company for buying tech. I recommend them to all my friends and family too. Customer service is again second to none.
To go into the other comapnies you mention. Lenovo was fine to deal with. They ship from the Netherlands so takes a few days but delivered by UPS no problem at all. Customs was already paid and cleared so no hold-ups. Never had to speak to customer service so can't comment on that.
Box, by all accounts including one personal experience was pretty dire though. I'd never shop again with them personally but I'm sure others here probably have differing opinions.
All the goods were sold by a foreign company, where the foreign company inherited the consumer obligations but generally deliberately chose to distance itself from them, openly.
That foreign organisation latterly started to use its UK-based arm to sell the UK Lenovo store products, but with little improved respect for local legislation until binned by Lenovo last month who subsequently decided to sell its own products direct to consumers.
It will be interesting to see how Lenovo fares acting as the seller, especially considering the same organisation's ebay store has a questionable reputation and has attracted much hate from HUKD to the extent that it is/was a suspended merchant.
Places like HUKD or other deal site could refuse links until said company clears up it act!
If it's a third party seller on their site you have some hoops they have to jump through before they can give a refund through their sites A-Z buyer guarantee.
I bought a blu-ray sold by third party shipped by amazon, just looked at it today and discovered while still sealed in plastic its obviously used since there's a tear and wear in the front cover. So not looking forward to spending an hour talking to live chat today.
Mostly because their CS is pretty much the best (in my experience of course).
As already said, you hear more about negatives than positives and they all occasionally get something wrong. You just have to weigh it up and decide who you personally trust more... otherwise you'd never buy from anyone!
And yes, the Air Pods were sold by Amazon but they kept me talking for weeks re a replacement and then the year warranty ran out so they didn't want to know - I know I am in the minority but they are con artists. (edited)
(Gold star customer service for me - with Prime)
My "never again":
Zavvi (and other Hut group)
Staples
(both an absolute clown show - Staples slightly worse)
My top advice is don't use a place without a phone number. There's a reason they don't want to speak to you.