Groups

    Buyithere.co.uk Customer service

    Right, around 4 months ago, i purchased a dualshock 3 controller of these guys, and the L1 button doesnt really work on it. (works on and off)

    So im trying to contact these guys for a replacment as it comes with a 1 year warranty. However i have contacted them 3 times this week via email and have had no reply.
    Does anyone have any expirence with returns with this company, or any suggestions on what to do about this problem.

    Thanks in advance guys

    8 Comments

    contact sony for a replacement?

    Original Poster

    I tried, and they said that the retailer takes care of replacments unless it was bought with the console.

    Ah right, I thought that would only be if it was within the month or so.
    Not sure, they fixed my one, although this was the one that came with the PS3.
    Just tell them that it came with it, don't think can find out . . .

    Original Poster

    wil they not ask for a reciept or proof becuase my ps3 was bought in 2006. or should i just say i have lost the reciept.

    Ah might not work then, mine was still within the first year

    Original Poster

    I think i will wait a week, otherwise i will buy a pad from game switch it with the faulty one, and return it.
    Don't see any other way

    skweezer

    I think i will wait a week, otherwise i will buy a pad from game switch … I think i will wait a week, otherwise i will buy a pad from game switch it with the faulty one, and return it. Don't see any other way



    that was my suggestion. Argos are very good for replacing faulty items, they still offered to refund (or exchange) my digital camera for an equivalent model when it packed up, 50 weeks into a years guarantee.

    all that would happen is sony would issue them with another controller

    Original Poster

    Either way its going to get sent back to sony and they will get thier money back. Its just taking a different route to return it to sony.

    However i have got a reply from them so will send it back to them.
    Post a comment
    Avatar
    @
      Text
      Top Discussions
      1. Win a safari adventure & claim a free Chicago Town pizza coupon44
      2. Win a luxury eight-night break for two in Malaysia with Ushvani Spa and Tra…44
      3. Review Hub Monthly Competition - Win a OnePlus 5!88
      4. Win a pair of running shoes up to the value of £100 with UKRunChat1010

      See more discussions