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    C905 o2 has anyone else got problems with it?

    Ok im having serious problems with this phone....no it isnt crashing...

    i dont know if anyone else has this issue but are some of your number buttons not working properly? my # button doesnt work sometimes and i have to really press hard on it.
    plus my speaker in my ear is bust...so when anyone speaks i hear a rattle in my ear!

    35 Comments

    I've had this problem a couple of times now...onto my 4th one!!!

    The last time I took it in for repair (2 weeks or so ago after doing a post on here about what to do) they couldn't fix it in the timescale so sent another new one!

    Apparently if you complain they offer you another handset? Or so I'm led to believe on a FS/FT thread!

    lol common problem numbers not working

    Original Poster

    calling them just now ......

    Original Poster

    Yeh common problem and just to send the phone in....
    if i go into an o2 shop i have to pay £25 for a loan phone and ill get it fixed.

    saxo_appeal;5299701

    Yeh common problem and just to send the phone in....if i go into an o2 … Yeh common problem and just to send the phone in....if i go into an o2 shop i have to pay £25 for a loan phone and ill get it fixed.



    £25 for a loan phone? You should keep a spare at home:thumbsup:

    Original Poster

    My lass is looking for her old o2 phone

    saxo_appeal;5299720

    My lass is looking for her old o2 phone



    I must say, I'm still hanging on to my trusty D900, thats never let me down in all the years I've had it! I think I made the wrong decision on this phone...but when other half is due his upgrade later this year I might give him this c905 and pinch his new upgrade

    Original Poster

    lol......he will be having none of it

    saxo_appeal;5299780

    lol......he will be having none of it



    I just said this to him and the response I got was.... 'you got my last new phone...........oh ok then' :thumbsup:

    Original Poster

    Is there anything in the contract for o2 that allows you to change the heandset for another?

    Ive read that there is nothing but issues for the speaker breaking and the keypad sticking

    saxo_appeal;5304824

    Is there anything in the contract for o2 that allows you to change the … Is there anything in the contract for o2 that allows you to change the heandset for another?Ive read that there is nothing but issues for the speaker breaking and the keypad sticking



    I think it only applies within the first 7/14 days.....you could always stand your ground with them and threaten them with trading standards? lol

    Original Poster

    lol dont think that would work, them knowing about the problem should tell them to change the handset for something else

    If the Iphone 3G had a better camera i would have it in a snap

    saxo_appeal;5304972

    lol dont think that would work, them knowing about the problem should … lol dont think that would work, them knowing about the problem should tell them to change the handset for something elseIf the Iphone 3G had a better camera i would have it in a snap



    Same with the w580! There was a common fault with the keys cracking but they say they 'recalled' them and issued new batches!

    Original Poster

    has there been anything with the C905? like have the recalled any of them to fix the issue of the keypads or speakers?
    why does such a massive company like SE release something that isnt proven to have no faults, did they not test loads of them together for ages lol

    saxo_appeal;5304994

    has there been anything with the C905? like have the recalled any of them … has there been anything with the C905? like have the recalled any of them to fix the issue of the keypads or speakers?why does such a massive company like SE release something that isnt proven to have no faults, did they not test loads of them together for ages lol



    I think I remember seeing someone say on here that they were shipping 'new' batches. No mention of re-calls though! It's just daft, honestly!

    Original Poster

    apparently

    "Nathan Vautier, Sony Ericsson managing director of the UK and Ireland has said Sony Ericsson understand there are specific quality issues on early batches of the C905 produced in 08 and Sony Ericsson rapidly implemented steps to resolve the issue such as speaker problems. Vautier went on to say that Sony Ericsson will continue to work hard to restore the quality standards expected on Sony Ericsson handsets."

    so maybe there is new versions with the problems fixed........maybe lol

    saxo_appeal;5305025

    apparently "Nathan Vautier, Sony Ericsson managing director of the UK and … apparently "Nathan Vautier, Sony Ericsson managing director of the UK and Ireland has said Sony Ericsson understand there are specific quality issues on early batches of the C905 produced in 08 and Sony Ericsson rapidly implemented steps to resolve the issue such as speaker problems. Vautier went on to say that Sony Ericsson will continue to work hard to restore the quality standards expected on Sony Ericsson handsets."so maybe there is new versions with the problems fixed........maybe lol



    Maybe...exactly....I just hope the one I've got this time has the problems fixed.....and yes pigs might fly.....:thumbsup:

    Original Poster

    thanks dcx-badass

    Im hoping the new batches are fixed.......in fact does o2 just repair the C905 or because iv got the "known issue" like speaker fault and sticking keys..

    will they send me a new one with from maybe the new batch

    saxo_appeal;5305077

    thanks dcx-badassIm hoping the new batches are fixed.......in fact does … thanks dcx-badassIm hoping the new batches are fixed.......in fact does o2 just repair the C905 or because iv got the "known issue" like speaker fault and sticking keys..will they send me a new one with from maybe the new batch



    I'm with Vodafone...first time I sent it back direct as it was within 7 days, 2nd was fixed, 3rd sent for repair and they replaced as they couldn't fix within the timescale....so fingers crossed they might just replace yours to save the hassle :thumbsup:

    Original Poster

    fingers crossed, ill take a note of the serial number to make sure

    saxo_appeal;5305120

    fingers crossed, ill take a note of the serial number to make sure



    Let me know how you get on :thumbsup:

    The '08 models were prone to problems but if you get a 2009 model then it is guaranteed fine.

    o2 replace the handsets in some cases they wont even ask for the faulty one back.

    Original Poster

    this was the reply from SE

    "We are sorry to hear of the issues that you are having with your Sony Ericsson C905.

    From the issues that you have described we would suggest that you that you send your Sony Ericsson handset to our service location to be examined by our authorised service engineers. The turnaround time for this process is currently 3-5 working days, from when the repair centre receives the handset. We offer apologies for any inconvenience this may cause.

    Please do not send your SIM card, and if the problems are unrelated to the battery, memory card, charger, or back cover, do not send these parts either. It may be the case that user data is lost during a repair, therefore we recommend backing up any data to your SIM card, memory card, or PC before sending.

    FREEPOST NATW1026
    Kuehne-Nagel Logistics
    Unit 2A
    Appletree Road
    Chipping Warden
    Banbury

    Place your handset in a Jiffy bag with a copy of your proof of purchase, a brief letter explaining what the problem(s) is with your handset, a return address and contact details. Send it via your Post Office obtaining a Proof of Postage receipt.

    PLEASE note that if the damage is not covered by the Sony Ericsson Limited Warranty, there is a fee of £10.00 + VAT to have your product returned should you not accept the estimated costs for repair.

    Should you require any further assistance, please do not hesitate to contact us again for further help and support.

    For more information on our products and services, please feel free to visit our website at [url]www.sonyericsson.com[/url]

    [url]www.sonyericsson.com/fun[/url]
    Register now for great content and fantastic Web and WAP Services.

    Kind Regards,
    Paige Paterson"

    Original Poster

    No, that above was my reply email from SE. Ill just be handing in my phone into a o2 shop i think, altho they did say if sent it by post it would be quicker! Xxxx

    Original Poster

    handed in the phone end of last week, told the agent to send a note with the phone requesting new software

    we will see what i get back

    Original Poster

    How did yo find that out DCX ?

    Original Poster

    dcx_badass;5387824

    All Sony Ericsson's (and Ericsson's aswell) have it printed on the … All Sony Ericsson's (and Ericsson's aswell) have it printed on the sticker behind the battery, most the numbers are junk but look for something like this 09W17 that's the manufacturing date, it is also used to work out your two year warranty if you don't have a receipt.



    ahhhh ok thanks for that, ill check when i get my phone back:thumbsup:

    Original Poster

    cool, ill see what one i get back lol

    Original Poster

    just had a call from the o2 shop, its ready to be collected

    woop woop !! lol

    Original Poster

    Ok got the mobile back (they sent a brand new one) and noticed something new on it, there is conversations
    when your texting someone its like a conversation

    iv got the 09W04, must be a new version

    Original Poster

    hmmmm

    how do you get into the bit where it shows you if its unlocked? think its somthing like left right up up up ...blah blah!

    didnt get a card, just the phone, and yes there is new things on the phone like walk mate and photo mate etc

    Original Poster

    thanks dcx

    iv got the new R1DA032 version, iv been told there is a newer version with you tube in the applications list,
    R1E version


    hmmmm

    Original Poster

    dcx have you got the SMS Conversation application which lets you enjoy text messaging chat-style ?

    menu>messaging>conversations?

    my mate just downloaded the new R1E version from the SE website and it still didnt give him the conversation bit...just inbox meesages thats all

    Original Poster

    its came back with the software version R1DA032 which now has the function of the SMS conversation which is brilliant.
    My mate has done the same and received his phone back, I checked his version and it’s exactly the same version to mine and he does not have the SMS conversation function.

    I told him he might have to download the newest one from your website, which we did....
    The new version is R1E which still does not have the SMS conversation; did SE forget to put it in the newest update? He really liked that function and now that i have it he is pretty peaved off hahaha
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