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    Cadbury Complaint Letter

    I found some cobwebs on a packet of chocolate buttons I just opened, how would I style a letter of complaint?
    Cheers
    Jack

    27 Comments

    Banned

    they are nestle's cobwebs now

    food standards agency seems to be a better idea i would think?

    Banned

    I'd go for a formal style.

    if the cobwebs were on the packet would that not be the fault of the retailer?

    if they were in the packet then it would be cadburys surely?

    jubbyme;8597981

    they are nestle's cobwebs nowfood standards agency seems to be a better … they are nestle's cobwebs nowfood standards agency seems to be a better idea i would think?



    Nestle? I thought it was Kraft.

    Banned

    Isn't there a dead spider in there too?

    Banned

    master_chief;8598020

    Isn't there a dead spider in there too?



    was, he ate that first :?

    Banned

    Send them a letter with smeared chocolate all over it.
    Call it a dirty protest.

    I would say that wasn't possible.

    Were they normal sized buttons or the big ones?

    DarkKnight;8598112

    Were they normal sized buttons or the big ones?



    Doubt it'll be the small ones, the packet is too small

    are you sure it wasnt a free toy

    You want to complain about a cobweb ON the packet? If so there is nothing to complain to cadbury about. The cobweb would have been from storage, possibly in the shop or in your own cupboard. And the cobweb itself has not affected the product quality, nor has it made it a safety hazard.

    However if it is inside the packet, contact cadbury customer support, be polite about it. Then they can keep track of all the complaints and note whether cleaning and pest procedures or anything else in their process needs to be rectified.

    Original Poster

    It was the small ones, and they might not be cobwebs but whatever it is, I don't want to eat it!!

    It's probably not cobwebs, but the glue they use to seal the packets shut with.

    Original Poster

    Hmm still not what I exactly want to eat
    I'm going to send a letter saying there was some sort of substance on them, here they are

    peodude;8598210

    It's probably not cobwebs, but the glue they use to seal the packets shut … It's probably not cobwebs, but the glue they use to seal the packets shut with.



    They don't use glue, it's heat sealed. Although it could be a thin strand of plastic from the pack that has somehow come off.

    Are you sure its not just the chocolate 'bloom'. if so they are safe to eat, just been stored at wrong temperature

    Banned

    pictures please

    Original Poster

    notts6501;8598322

    Are you sure its not just the chocolate 'bloom'. if so they are safe to … Are you sure its not just the chocolate 'bloom'. if so they are safe to eat, just been stored at wrong temperature



    Look's like chocolate bloom :oops:

    casparwhite;8598332

    pictures please



    +1

    just eat them.. jesus its not going to kill you.. moan moan moan people are nowadays

    Supermod

    Your loss is what, 35p? It would cost you that in postage.

    Banned

    magicjay1986;8598548

    Your loss is what, 35p? It would cost you that in postage.



    stick freepost on the envelope and youll be right:thumbsup:

    you wouldn't get cobwebs in a wonka bar

    andrew_stoned;8598189

    You want to complain about a cobweb ON the packet? If so there is nothing … You want to complain about a cobweb ON the packet? If so there is nothing to complain to cadbury about. The cobweb would have been from storage, possibly in the shop or in your own cupboard. And the cobweb itself has not affected the product quality, nor has it made it a safety hazard.However if it is inside the packet, contact cadbury customer support, be polite about it. Then they can keep track of all the complaints and note whether cleaning and pest procedures or anything else in their process needs to be rectified.



    Good advice right there.

    Also, bearing in mind I didn't see your picture, you might consider submitting it to an EH department so they can send it to the analyst to identify what it is.

    Although, I have a feeling you're after compensation.

    poo into a jiffy bag and send it to cadbury saying you were not pleased
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