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    Call centre staff using fake names, what are your views?

    Hi, I just been slated on my previous thread for making the following remark, "has anyone spoke to any of the foriegn call centre staff,

    Hello my name is max, NO YOUR NAME IS MR SINGH!!!"

    the call centre i called was lovefilm. Im not racist, but why do these call centre staff use clearly fake english/american names for?

    should they be allowed to use fake names, what are your opinions?

    19 Comments

    They could be Christian I know many foreign people with those sort of names. Don't be so ignorant.

    Edited by: "Met-Cast" 25th Apr 2011

    Banned

    Max (Maximilian) is German by origin actually. If you're not going to be racist, make sure you're not being racist about things you know about.
    Edited by: "JonnyTwoToes" 25th Apr 2011

    my husband works in a place which means he has to call foreign call centres to pass on his customers. He says the names they come out with are mad.

    They have told my husband though that they have to make up a name that the british can understand easier instead of them having to spell and explain their foreign names. Which is quite understandable.

    But to pick things like Elvis, Bob, Bruno lol He has told me some mad names they have come out with.

    Banned

    I'd chose Thor. And I'd talk all deep and gravely.

    They use English names mostly as it is easier for us to pick up.. I guess a lot of them use various names to prevent there being any comeback in the event of a complaint as well.

    Banned

    well maybe the guy in question has a name that you would find hard to pronounce like Yadavaprakasa(means lord krishna apparently) or Lakshmigopal .

    stick with max.

    Original Poster

    Met-Cast

    They could be Christian I know many foreign people with those sort of … They could be Christian I know many foreign people with those sort of names. Don't be so ignorant.


    lol i know where your coming from, but i just called lovefilm call centre, the guy at the start of the call said his name was MAX, but when i asked for his name and details at the end of the call he said his name was MARTIN

    What is the point? why dont they use their real names? this problem would not arise in the first place.

    Banned

    kaisar

    lol i know where your coming from, but i just called lovefilm call … lol i know where your coming from, but i just called lovefilm call centre, the guy at the start of the call said his name was MAX, but when i asked for his name and details at the end of the call he said his name was MARTINWhat is the point? why dont they use their real names? this problem would not arise in the first place.



    Have you read any of the replies? It stands to reason that some people may not be able to understand their real names.

    Original Poster

    RFC

    well maybe the guy in question has a name that you would find hard to … well maybe the guy in question has a name that you would find hard to pronounce like Yadavaprakasa(means lord krishna apparently) or Lakshmigopal .stick with max.


    you made that up or are you being serious, i will ask some of my indian friends.

    Original Poster

    JonnyTwoToes

    Have you read any of the replies? It stands to reason that some people … Have you read any of the replies? It stands to reason that some people may not be able to understand their real names.



    what Mr. Singh, how hard is the understand, most indian names are singh

    Banned

    There are some weird english names as well ,heard this one few times.....neilmongolennon!

    (_;)

    Original Poster

    RFC

    There are some weird english names as well ,heard this one few … There are some weird english names as well ,heard this one few times.....neilmongolennon!(_;)


    lol, make a new thread, WEIRD NAMES lol

    did you call him on the change in name?

    Original Poster

    ham82

    did you call him on the change in name?


    yh lol, he flustered, did not know what to say, and after i cracked up laughing he hung up on me.

    kaisar

    what Mr. Singh, how hard is the understand, most indian names are singh



    It's normal practice that all Sikh males have the last name Singh. I was taught this in Primary School. The whole name changing at the end is a totally different story lol how hard is it to remember a fake name like Max!

    Banned

    Met-Cast

    It's normal practice that all Sikh males have the last name Singh. I was … It's normal practice that all Sikh males have the last name Singh. I was taught this in Primary School. The whole name changing at the end is a totally different story lol how hard is it to remember a fake name like Max!



    Judging by the OP, I'm thing Kaisar will not know too much about the caste system.
    Maybe he/she could ask their Indian friends though?

    It happens, someone in our centre at work is called Abid, but everytime he says his real name people call him David, so now he just uses that and its been agreed by site to stop confusion.

    They prob have user names allocated/chosen

    I just make up a name for myself.

    Infact i think I am the only person who enjoys sales calls....i tell them a varied range of porkies and tales...oh i don't need a new contract the phone is stolen...I don't have an electricity account, as i live in a caravan...i am allergic to water...recently had the guardian on trying to flog me a subscription, i told the girl i couldn't read, she asked how i found out the news,I told her I asked people, she still persisted poor girl.
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