Calling O2??? Don't bother!!!

23 replies
Found 30th Sep 2010
Trying to call O2 because I have a problem with my Blackberry service - been on hold for 1 hour 20 mins, then got a guy come on the phone saying that they are so busy they are taking numbers to call back tomorrow. Yes, thats right, tomorrow!!!

Wouldn't mind but they wouldn't do anything when I called them up from work today, and told me to call back tonight!!

You thought 3 were bad? At least you can speak to them!!!!

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23 Comments

I think we all should boycott them.

Banned

great customer support

Whats wrong with your bis?

o2 have always been excellent for me.

Probably been swamped with customers wanting to know why they are being charged for multi media messages that they are not actually sending. Was going to phone them myself tonight, perhaps I won't bother now.

I've never had any problems with them before always had a great service from then

Never had a problem with their customer service. You just got unlucky.

Original Poster

An hour and 20 mins on the phone is more than unlucky!!

Sloth/Mod

deb8z1 person likes this

I think we all should boycott them.



I see what you did there

bassman_uk

An hour and 20 mins on the phone is more than unlucky!!



I mean it's unlucky because on all of the occasions I've been on the phone to their CS, the call has been answered within 2 mins, mostly less, and they've been really helpful.

You got unlucky, maybe they're having an issue tonight.

Original Poster

moob

I mean it's unlucky because on all of the occasions I've been on the … I mean it's unlucky because on all of the occasions I've been on the phone to their CS, the call has been answered within 2 mins, mostly less, and they've been really helpful.You got unlucky, maybe they're having an issue tonight.



Yeah, an issue that meant they couldn't deal with me when I phoned at 11am too

O2 have been fantastic every time I have called them. Answered pretty much straight away and the staff are always friendly and helpful. But 1 hour 20mins is pretty bad - however I do think it is a one off - sounds like they are having a bad day!!

o2 are the best out of the 5 biggest, if you're on the business or the prority tarrifs you are given a different number to avoid the queues of the masses !

Asked sister what happened because she works there...she says her department (normal cust services) were fine but technical support's systems went down LOL. Gutted.

Banned

what idiot waits on the phone for an hour and 20 mins is what i wanna know.....then admits to being such a fool on the net and creates a thread about it?

try writing an email and awaiting an official response,rather than waiting for an hour on the phone just waiting to let rip at whichever poor unlucky sod is gonna answer your call and then have to put up with your rambling crap on virtually minmum wage......

funneh x

You should always do everything with mobile phone companies via email anyway.
Their call centres are generally attrocious and will screw up you account near every chance they get.
At least with email you have a paper trail...well its not paper but you know what i mean.
Takes a bit longer, but saves a headache when your priceplan gets mysteriously changed or you get slapped with a massive bill for not having something like Vodaphone passport when you go already asked for it to be added.
Wont be the first time theyv sat and said theres no way they can waive the charges, then i show them the email and its immediately dropped.

Original Poster

casparwhite

what idiot waits on the phone for an hour and 20 mins is what i wanna … what idiot waits on the phone for an hour and 20 mins is what i wanna know.....then admits to being such a fool on the net and creates a thread about it?try writing an email and awaiting an official response,rather than waiting for an hour on the phone just waiting to let rip at whichever poor unlucky sod is gonna answer your call and then have to put up with your rambling crap on virtually minmum wage......funneh x



Have you never heard of speakerphone?? oO

Emails get you an instant response don't they? *insert facepalm here*

I guess everything is rosy in your life and you never have need to calm a company for technical support. What's it like being perfect, chump?

bassman_uk

Yeah, an issue that meant they couldn't deal with me when I phoned at … Yeah, an issue that meant they couldn't deal with me when I phoned at 11am too



Stop crying about it and move on.

Original Poster

moob

Stop crying about it and move on.



who is crying? Hadn't you better get going or you are going to be late for school

bassman_uk

who is crying? Hadn't you better get going or you are going to be late … who is crying? Hadn't you better get going or you are going to be late for school



If anyone requires the child-like analogy it's you mate, with the way you're whining on about this.

Original Poster

moob

If anyone requires the child-like analogy it's you mate, with the way … If anyone requires the child-like analogy it's you mate, with the way you're whining on about this.



If you don't like me having a rant, don't read.
Surely it takes more time and effort to read what I say then reply to it than to ignore it.

Its called freedom

I'm merely making the point that you are in the minority when it comes to having problems with O2 CS, as demonstrated by the above posts. You keep coming back and moaning about it like they're out to get you and are terrible. I'm trying to illustrate that what you experienced was a 'blip' from a company with a reputation for very good CS. Your post is attempting to slur them as having bad CS, my opinion shared by all on the thread is that is not the case, hence the replies.

Like I was saying, put it down to a bad experience and move on.

Banned

youve been "Chumped"!!!!

......Chump!!

Pretty sure O2 finished last, or second last, in the past two independent customer satisfaction surveys from JD Power. I had a horrendous time with them and asked for the contact details for their ombudsman.... they didn't even know what an ombudsman was, and this was already their high level complaints team I was speaking to!
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