Camcorder help please, Canon FS19 from currys

Canon FS19 Camcorder.
I purchased this on Sunday after looking at various models. The sales guy recommended this over a JVC and Sony which I was also looking at. When trying the camcorder the image / picture quality is poor indoors even with the (big light on), grainy image.
What can I do to get over this problem? I have tried all the settings.
I have not tried the camcorder outdoors in daylight yet.
Would I get an exchange or refund from Currys?

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