Can a Paypal Gift payment be reversed?

29 replies
Found 9th Feb
Can a paypal gift payment be reversed? And if so, what is the best way to accept a payment that cant be?

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28 Comments

Yes it can be, as I've been on the receiving end of a PPG reversal!

The best way to receive money is if the payee deposits cash into your account in person at a bank.

As above, I am unsure why someone downvoted.

It can be reversed and if the payee deposits the funds into your bank account, that is the safest option and is irreversible.

I have a hell of a situation at the moment. Sold an expensive chainset to a guy in France. International Tracked. Says today didn't get it yet.

Proof of postage from post office is wrong - the girl entered it manually as the machine wouldn't scan the code. Whatever she typed in doesn't show up on the system, maybe got some digit wrong.

Anyway, I'll be down 240 quid if the buyer has got it and is just testing the waters to see if he can get away with it right now. He knows the tracking isn't right, get the item or not, he can get his cash back.

Royal Mail says no way to track it without the original number.

I paid someone via PPG and they never sent me the item. From what I can tell I can only claim this back if I say my account was hacked and it wasn't me who sent the payment? Which would then compromise my paypal account and affect my ebay listings etc.

So how do you reverse any other way?

Vanderlust

I have a hell of a situation at the moment. Sold an expensive chainset to … I have a hell of a situation at the moment. Sold an expensive chainset to a guy in France. International Tracked. Says today didn't get it yet.Proof of postage from post office is wrong - the girl entered it manually as the machine wouldn't scan the code. Whatever she typed in doesn't show up on the system, maybe got some digit wrong.Anyway, I'll be down 240 quid if the buyer has got it and is just testing the waters to see if he can get away with it right now. He knows the tracking isn't right, get the item or not, he can get his cash back.Royal Mail says no way to track it without the original number.



So you have the original receipt? If there is an issue surely you can make a claim with Royal Mail claiming the item is lost.

Original Poster

Thanks for your replies.

What reason can they use to reverse it? It doesn't even have to be for an item-just a cash gift. I was presuming this was a safer (for the seller) way of taking a payment, as opposed to a normal request for funds from a buyer? (which could be, even if the item doesn't come under the paypal protection scheme-ie selling something NOT from ebay.

joshp

So you have the original receipt? If there is an issue surely you can … So you have the original receipt? If there is an issue surely you can make a claim with Royal Mail claiming the item is lost.



So far haven't managed to find it. Have found receipt for all sorts of cheap crap sent, but not this

I just tried to dispute a resolution and it says as it was a paypal gift it's not got seller/buyer protection. Only other option is to raise as an unauthorised transaction on my account. If i'd paid by credit card linked to paypal I could ask the credit card company to chargeback but this was direct from my bank to paypal.



It can happen when the payee informs the bank the transaction was illegitimate and not made by themselves.



As above.

Rich069

Thanks for your replies. What reason can they use to reverse it? It … Thanks for your replies. What reason can they use to reverse it? It doesn't even have to be for an item-just a cash gift. I was presuming this was a safer (for the seller) way of taking a payment, as opposed to a normal request for funds from a buyer? (which could be, even if the item doesn't come under the paypal protection scheme-ie selling something NOT from ebay.

Smaybelline

I just tried to dispute a resolution and it says as it was a paypal gift … I just tried to dispute a resolution and it says as it was a paypal gift it's not got seller/buyer protection. Only other option is to raise as an unauthorised transaction on my account. If i'd paid by credit card linked to paypal I could ask the credit card company to chargeback but this was direct from my bank to paypal.

Vanderlust

I have a hell of a situation at the moment. Sold an expensive chainset … I have a hell of a situation at the moment. Sold an expensive chainset to a guy in France. International Tracked. Says today didn't get it yet.Proof of postage from post office is wrong - the girl entered it manually as the machine wouldn't scan the code. Whatever she typed in doesn't show up on the system, maybe got some digit wrong.Anyway, I'll be down 240 quid if the buyer has got it and is just testing the waters to see if he can get away with it right now. He knows the tracking isn't right, get the item or not, he can get his cash back.Royal Mail says no way to track it without the original number.



That's unfortunate, you should always keep your receipts, as I'm sure you will do from now on. Hopefully it will turn out okay.

Original Poster

joshp

It can happen when the payee informs the bank the transaction was … It can happen when the payee informs the bank the transaction was illegitimate and not made by themselves. As above. That's unfortunate, you should always keep your receipts, as I'm sure you will do from now on. Hopefully it will turn out okay.



​So would you say its safer to send a request for funds-and send item to the verified paypal address, or to let them send me a ppg and then send it? Neither option falling under paypal protection scheme.

Original Poster

joshp

It can happen when the payee informs the bank the transaction was … It can happen when the payee informs the bank the transaction was illegitimate and not made by themselves. As above. That's unfortunate, you should always keep your receipts, as I'm sure you will do from now on. Hopefully it will turn out okay.



​Reading payals seller protection terms, it states that

"If you are sent an unauthorised payment – for example, from a hacked account – or a buyer claims they didn't receive their item, our Seller Protection policy covers you for the full amount of the payment on eligible sales."

So for a request for funds (or payment) the seller protection should apply?

And..

"If you’re not selling on eBay, make sure the transaction is marked as 'eligible' for Seller Protection."

Wouldnt this be enough? And be safer than ppg that doesn't have any protection?

I honestly thought PPG cant be reversed, as you sent it as a gift, so your giving money for free anyway, so how could it be reversed ? also when you send money as a gift, there aint a refund option or charge back option anyway, so how would you do it ? you cant.

Smaybelline

I paid someone via PPG and they never sent me the item. From what I can … I paid someone via PPG and they never sent me the item. From what I can tell I can only claim this back if I say my account was hacked and it wasn't me who sent the payment? Which would then compromise my paypal account and affect my ebay listings etc. So how do you reverse any other way?


You cant reverse if you paid by PPG, see my above post, not legally anyway, and if your going to say you was hacked, they can say that on a protected transaction also.

Edited by: "Daytrader" 9th Feb

Thanks all - I raised a dispute with Paypal saying it was unauthorized transaction, they have refunded me!

What about if you sell something and some pay via BT and comeback that way ? as selling stuff online is a murky world (well can be anyhow).

Smaybelline

Thanks all - I raised a dispute with Paypal saying it was unauthorized … Thanks all - I raised a dispute with Paypal saying it was unauthorized transaction, they have refunded me!


So you told them your paypal account has been hacked ? you wont be able to use it soon then, as wont they close it or disable it ?

Daytrader

So you told them your paypal account has been hacked ? you wont be able … So you told them your paypal account has been hacked ? you wont be able to use it soon then, as wont they close it or disable it ?



I thought this, but i got an email to say we have protected your account due to unknown activity please change password and verify identity which i did so all sorted. and got my refund!

Smaybelline

I thought this, but i got an email to say we have protected your account … I thought this, but i got an email to say we have protected your account due to unknown activity please change password and verify identity which i did so all sorted. and got my refund!


Thats good then, well done.

Smaybelline

I thought this, but i got an email to say we have protected your account … I thought this, but i got an email to say we have protected your account due to unknown activity please change password and verify identity which i did so all sorted. and got my refund!


What went wrong? Why did you need the refund?

Banned

but paypal donation cannot be reversed right?

ipswich78

What went wrong? Why did you need the refund?



Never got the goods that I bought. It was for sale on gumtree, but other end of the country. I suggested paying by paypal gift if they posted to me. They agreed.... took the money never posted it to me.

joshp

So you have the original receipt? If there is an issue surely you can … So you have the original receipt? If there is an issue surely you can make a claim with Royal Mail claiming the item is lost.




Nope - if the French post office entered the tracking info incorrectly then they will blame it on the French - and you cannot claim from France because they did not provide the service

Looks like buyer checked the tracking and realised it has failed.

EliTom

elitom

Nope - if the French post office entered the tracking info incorrectly … Nope - if the French post office entered the tracking info incorrectly then they will blame it on the French - and you cannot claim from France because they did not provide the serviceLooks like buyer checked the tracking and realised it has failed.EliTom



What you have said doesn't make sense. Perhaps you have misread what the other member wrote.

The item was sent in the UK and the PO supplied the receipt, however the tracking number was not correct because it was typed manually, therefore the sender was unable to track the item. However if they retained their original receipt they would have proof that they posted the item and would therefore be able to make a claim should the buyer claim the item has not arrived.

joshp

What you have said doesn't make sense. Perhaps you have misread what the … What you have said doesn't make sense. Perhaps you have misread what the other member wrote. The item was sent in the UK and the PO supplied the receipt, however the tracking number was not correct because it was typed manually, therefore the sender was unable to track the item. However if they retained their original receipt they would have proof that they posted the item and would therefore be able to make a claim should the buyer claim the item has not arrived.




OK so mis-recording of the tracking was in teh UK

but RM will not accept any responsibility for post outside of the UK

EliTom

Smaybelline

Never got the goods that I bought. It was for sale on gumtree, but other … Never got the goods that I bought. It was for sale on gumtree, but other end of the country. I suggested paying by paypal gift if they posted to me. They agreed.... took the money never posted it to me.


Ah I see, sorry to hear that. Unfortunately it's quite a regular scam and you were very lucky to get your money back! I've seen many similar things happen and think you're the only person to do so. Lesson learnt I guess.

elitom

OK so mis-recording of the tracking was in teh UKbut RM will not accept … OK so mis-recording of the tracking was in teh UKbut RM will not accept any responsibility for post outside of the UKEliTom



If it is insured correctly and posted directly to the addressee and not a 3rd party courier then of course Royal Mail are responsible. I'm not sure where you're getting your information from.


Edited by: "joshp" 14th Feb

joshp

If it is insured correctly and posted directly to the addressee and not a … If it is insured correctly and posted directly to the addressee and not a 3rd party courier then of course Royal Mail are responsible. I'm not sure where you get your information from.




try making a claim and see what RM say ....

been there done that .... and yes all was in order .... RM claim not to be responsible once it leaves the UK

EliTom

elitom

try making a claim and see what RM say ....been there done that .... and … try making a claim and see what RM say ....been there done that .... and yes all was in order .... RM claim not to be responsible once it leaves the UKEliTom



I have, more than once. I was compensated fine, it just took a little while to complete.

That is why they insure international items and you can pay for extra compensation.
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