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    Can anyone confirm if a company has to tell you they're selling you an import...

    Can anyone confirm if a company has to tell you they're selling you an import electrical item...ie a Nintendo DS.

    Bought a DS lite from SoftUK and it looks like there sending out American models although there site does not tell you this. They are a UK company.

    Also will Nintendo honour a USA warranty here in the UK?

    See thread: hotukdeals.com/ite…e=3


    I have to wait to get in from work to see if they have sent me a USA model - but if they have I will be straight on the phone asking for a UK replacement or a full refund including the return postage fee. Not going to be happy..........

    15 Comments

    Well, by law you have a leg to stand on because the item has been misdescribed.

    I think Nintendo US do offer warrentys to the UK - however you cover postage.

    Im intereseted in this thread as I bought one of those DS's too

    t0mm;1739391

    Well, by law you have a leg to stand on because the item has been … Well, by law you have a leg to stand on because the item has been misdescribed..



    Are you sure? It doesnt say that its a UK one on the website...

    Original Poster

    Titchimp;1739457

    Are you sure? It doesnt say that its a UK one on the website...



    But they are a UK company - so why would you / I / consumer think its an import?!

    If I purchase an item in the UK I do so to get a UK warranty, I dont expect an import with a invalid warranty / or extra problems should I need a replacement.

    under distance selling laws yuou have 7 days to return it anyway.

    The 'warranty' is provided by the retailer anyway, if you need to return it, you use the Sale of goods act.

    If you require a defintive response to your question, it would be better if you contacted an official body such e.g. Citizens advice centre

    as we do not make any here it is always gonna be an import

    "it would be better if you contacted an official body such e.g. Citizens advice centre"
    - They will more than likely just refer you to Trading Standards and or Consumer Direct.

    Original Poster

    pcfairs;1739639

    as we do not make any here it is always gonna be an import



    clever :roll:

    daBluone;1739458

    But they are a UK company - so why would you / I / consumer think its an … But they are a UK company - so why would you / I / consumer think its an import?! If I purchase an item in the UK I do so to get a UK warranty, I dont expect an import with a invalid warranty / or extra problems should I need a replacement.


    Hi DaBluone,

    I thought I should post to help put any concerns at rest.

    Firstly I would like to confirm that Softuk offer a years warranty with the purchase of this DS console. We will replace or repair the console if a manufacturing fault or error is found. We will not replace consoles that have been damaged as a result of mistreatment or neglect.

    I believe previous posts have already confirmed that the imported DS Console is identical to the UK version and therefore will operate just the same as the UK version.

    After reading this particular thread and taking all comments on board, in the future we have decided to make customers fully aware when we are selling imported consoles by stating this in the product description.

    I hope all that have purchased this product are enjoying it.

    Kind Regards

    Steve

    Original Poster

    good news - and thanks for the info :thumbsup:

    I shall keep my nice new shiney DS and be glad of the price.

    steven Wright;1750059

    Hi DaBluone,I thought I should post to help put any concerns at rest. … Hi DaBluone,I thought I should post to help put any concerns at rest. Firstly I would like to confirm that Softuk offer a years warranty with the purchase of this DS console. We will replace or repair the console if a manufacturing fault or error is found. We will not replace consoles that have been damaged as a result of mistreatment or neglect. I believe previous posts have already confirmed that the imported DS Console is identical to the UK version and therefore will operate just the same as the UK version.After reading this particular thread and taking all comments on board, in the future we have decided to make customers fully aware when we are selling imported consoles by stating this in the product description.I hope all that have purchased this product are enjoying it.Kind RegardsSteve



    Hello Steve,

    My DS was 'Misplaced' by City Link.

    Can you ask one of your staff to contact me as they promised. (Order ID : 831292387)

    I phoned and left a message on Tues morning, I e-mailed on Tues morning.
    I then phoned on Wednesday after not being contacted on Tuesday. I was promised a call back.

    I am still waiting for your staff to tell me what is happening. It's the 1st time I have used your company. It appears like it will be the last.

    Banned

    I thought self promotion wasn't allowed on here?

    Admin

    colinsunderland;1752419

    I thought self promotion wasn't allowed on here?



    Steve isn't promoting his site- he hasn't posted a link to a product or tried to drum up trade with his post, he's simply answering a query

    thesaint;1752204

    Hello Steve,My DS was 'Misplaced' by City Link. Can you ask one of your … Hello Steve,My DS was 'Misplaced' by City Link. Can you ask one of your staff to contact me as they promised. (Order ID : 831292387) I phoned and left a message on Tues morning, I e-mailed on Tues morning. I then phoned on Wednesday after not being contacted on Tuesday. I was promised a call back.I am still waiting for your staff to tell me what is happening. It's the 1st time I have used your company. It appears like it will be the last.


    Hi thesaint,

    Sorry I have just seen this post.

    I have followed this up and I can see that we have replaced your missing DS console.

    Kind Regards

    Steve
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