Can anyone help me with my laptop/wireless problem, please?

Hi all.
Just this week my wireless internet has been playing up on my laptop.
Sometimes my laptop won't connect to the internet when I turn it on - I have to restart the laptop to try again.
Then my internet will work perfectly until I close the lid and put the laptop on standby, then the internet won't come back on again - I have to restart the computer 2 or 3 times to try and get the internet connection again.

All the time this happens my computer can see that the internet connection is there, it just won't connect to it.
It also won't connect to my neighbours wireless and my OH has no problems at all with the internet so I know that it's my laptop playing up.

Has anyone got any idea how I can fix this problem - please? It's really driving me mad having to keep restarting!

Thank you

24 Comments

tricky one to diagnose,
first try a full malware scan with av and malwarebytes if no success there, then remove all startup items with msconfig.
If still no good would suggest doing a factory restore first to eliminate any other software issues which is the cause 90% of time
Perhaps some more details such as machine model, operating system version, model of network adapter in case its a common issue and someone with same machine etc may already know answer

The problem is quite simple. Your wifi adapter automatically switches itself off in sleep mode to conserve power but upon wake up, it cannot switch itself back on because the driver does not have the intelligence to switch it back on. You need to access Device Manager (press Windows key and the Break/Pause key together), then goto Device Manager. Under Network Adapters, expand the tree to reveal your wifi adapter. Right click the wifi adapter and select Power Management. Uncheck the tick box for "Allow the computer to turn off this device to save power".

ElliottC;5358972

The problem is quite simple. Your wifi adapter automatically switches … The problem is quite simple. Your wifi adapter automatically switches itself off in sleep mode to conserve power but upon wake up, it cannot switch itself back on because the driver does not have the intelligence to switch it back on. You need to access Device Manager (press Windows key and the Break/Pause key together), then goto Device Manager. Under Network Adapters, expand the tree to reveal your wifi adapter. Right click the wifi adapter and select Power Management. Uncheck the tick box for "Allow the computer to turn off this device to save power".



really??,
how exactly does that explain the failure when the machine is first switched on?

"Sometimes my laptop won't connect to the internet when I turn it on - I have to restart the laptop to try again."

maddogb;5359217

really??, how exactly does that explain the failure when the machine is … really??, how exactly does that explain the failure when the machine is first switched on?"Sometimes my laptop won't connect to the internet when I turn it on - I have to restart the laptop to try again."



Yes but it doesn't explain it, but the symptoms of switching off and then on several times before the wifi works is a give away that the computer has been set to sleep as the default switch off mode and switching on is resuming from sleep. It appear that the restart process is a combination of shutting down via sleep and switching on by waking from sleep..

If by "restarting", the OP actually refers to selecting restart as the shutdwon mode (paradoxically) then it is very unlikely that the wifi should fail the first few times but suddenly burst into life eventually. If that is the case then the problem is indeed very difficult to diagnose.

We need to establish how she restarted the computer, OK?

By the way removing everything from MSConfig is completely the wrong way to tackle the issue. This contradicts the use of an anti virus and furthermore, this disables WZC service (or WLAN AutoConfig in the case of Vista).

Original Poster

ElliottC;5358972

The problem is quite simple. Your wifi adapter automatically switches … The problem is quite simple. Your wifi adapter automatically switches itself off in sleep mode to conserve power but upon wake up, it cannot switch itself back on because the driver does not have the intelligence to switch it back on. You need to access Device Manager (press Windows key and the Break/Pause key together), then goto Device Manager. Under Network Adapters, expand the tree to reveal your wifi adapter. Right click the wifi adapter and select Power Management. Uncheck the tick box for "Allow the computer to turn off this device to save power".



I tried your way first as I could understand what I had to do, though mine was slightly different - I right-clicked my adaptor, then clicked 'properties'. Then I clicked the 'advanced' tab and under 'property:' it had 'power mode'. 'Continuous access mode' was already selected, though there was a 'power save mode' also. I will try and get the problem to happen again and report back after :thumbsup:

Banned

as above your adapter has gone to sleep.

easy way is to just
goto the 2 little computers in the bottom right corner right click to connections then
disconnect from network
then reconnect

if theres a better fix let me know as my mum has same problem with her desktop and dongle

Mrs.Z;5359382

I tried your way first as I could understand what I had to do, though … I tried your way first as I could understand what I had to do, though mine was slightly different - I right-clicked my adaptor, then clicked 'properties'. Then I clicked the 'advanced' tab and under 'property:' it had 'power mode'. 'Continuous access mode' was already selected, though there was a 'power save mode' also. I will try and get the problem to happen again and report back after :thumbsup:



The Power Mode you see isn't controlled by the Operating System. At the point in which you clicked the Advanced tab, click the Power Management tab. The settings within are OS controlled.

Original Poster

ElliottC;5359583

The Power Mode you see isn't controlled by the Operating System. At the … The Power Mode you see isn't controlled by the Operating System. At the point in which you clicked the Advanced tab, click the Power Management tab. The settings within are OS controlled.



I haven't got another tab at all when I click the 'advanced' tab

Mrs.Z;5360059

I haven't got another tab at all when I click the 'advanced' tab



Sorry, badly worded. At the point in which you clicked the Advanced tab, don't proceed with clicking the Advanced tab but click the Power Management tab instead.

The above suggestion on disconnecting and reconnecting the network can also wake up your Wifi adapter.

When you mentioned restarting the computer, did you refer to a shutdown and pressing the power button or did you force a Windows restart from the start menu and shutdown menu?

Original Poster

ElliottC;5360126

Sorry, badly worded. At the point in which you clicked the Advanced tab, … Sorry, badly worded. At the point in which you clicked the Advanced tab, don't proceed with clicking the Advanced tab but click the Power Management tab instead.The above suggestion on disconnecting and reconnecting the network can also wake up your Wifi adapter.When you mentioned restarting the computer, did you refer to a shutdown and pressing the power button or did you force a Windows restart from the start menu and shutdown menu?



Nope, can't find any power management option at all, i dont think i am being dim - i am on XP :thinking:

I tried restarting through tthe Windows menu and actually shutting it down

Mrs.Z;5360158

Nope, can't find any power management option at all, i dont think i am … Nope, can't find any power management option at all, i dont think i am being dim - i am on XP :thinking:I tried restarting through tthe Windows menu and actually shutting it down



As you are physically shutting down the computer the issue could be more than power management as mentioned earlier but we still cannot rule out power management. Try CasparWhite's suggestion to verify if it is a power management issue. If it is then the LAN adapter is not correctly waking up and a driver reinstall may help (you will have to reinstall the driver in a particular manner but we can tackle this at a lager stage if necessary). If power management is not the problem then you may well have a faulty adapter. If the adapter is portable, you can try connecting it to another computer.

Original Poster

ElliottC;5360230

As you are physically shutting down the computer the issue could be more … As you are physically shutting down the computer the issue could be more than power management as mentioned earlier but we still cannot rule out power management. Try CasparWhite's suggestion to verify if it is a power management issue. If it is then the LAN adapter is not correctly waking up and a driver reinstall may help (you will have to reinstall the driver in a particular manner but we can tackle this at a lager stage if necessary). If power management is not the problem then you may well have a faulty adapter. If the adapter is portable, you can try connecting it to another computer.



Will see how I get on, thanks very much - the problem hasn't happened since I posted this thread! :w00t:

At least I now know how to reboot the adaptor itself now so will give that a go if it happens again to, won't be too fussed if I can just fix it that way whenever it happens - I have politely informed my OH that I am due an upgrade this year :giggle:

Mrs.Z;5360366

Will see how I get on, thanks very much - the problem hasn't happened … Will see how I get on, thanks very much - the problem hasn't happened since I posted this thread! :w00t:At least I now know how to reboot the adaptor itself now so will give that a go if it happens again to, won't be too fussed if I can just fix it that way whenever it happens - I have politely informed my OH that I am due an upgrade this year :giggle:



Oh I forgot to mention that the reason you don't see the Power Management tab is that some drivers use the settings in the Advanced tab which was the one you looked at in the first place so maybe you actually resolved the issue yourself!

Original Poster

Thanks everyone, I have left some rep

I am still having the same problem but now I know how to restart the connection without having to reboot the computer, as Caspar advised

Although you have found a workaround it may be worth pursuing this further,
this symptom can occur on machines infected with spyware/viri it can also be a sign that there is someone using your wireless link possibly without your permission.

My whole family uses my wireless link without any problems? I can't believe that is the cause for one moment.

Which virus will disable a network connection?

I also think this is to do with power config or it could be the WZC service has not been enabled.

DaveTaylor;5374423

My whole family uses my wireless link without any problems? I can't … My whole family uses my wireless link without any problems? I can't believe that is the cause for one moment.Which virus will disable a network connection?I also think this is to do with power config or it could be the WZC service has not been enabled.



did you even read the thread?, the same action is taken several times and on "some" occasions it works,, configuration generally is for the purpose of maintaining consistancy not destroying it.
The second comment screams your lack of knowledge in this area.
and the third denies you any chance of being taken seriously.

maddogb;5375033

The second comment screams your lack of knowledge in this area.



Your 1st post

maddogb;5358930

then remove all startup items with msconfig.



I simply asked which virus it is as you categorically stated a virus. This is very unusual virus behaviour.

WZC is a service that can be turned off by proprietary WLAN software. The WLAN software can be less reliable than WZC. If you don't understand then no need to say that my comments cannot be taken seriously. Just say that you don't understand rather than pretending you are correct all the time and looking for praise. This is not a competition on who is the brightest, although making contradictory comments as above does make a fool out of one.

DaveTaylor;5376632

Your 1st postI simply asked which virus it is as you categorically stated … Your 1st postI simply asked which virus it is as you categorically stated a virus. This is very unusual virus behaviour.WZC is a service that can be turned off by proprietary WLAN software. The WLAN software can be less reliable than WZC. If you don't understand then no need to say that my comments cannot be taken seriously. Just say that you don't understand rather than pretending you are correct all the time and looking for praise. This is not a competition on who is the brightest, although making contradictory comments as above does make a fool out of one.



a, Please quote where i "categorically stated there was a virus present.. also you just need a very general knowledge of what a virus is about you don't need to know any specifics, but seeing as you can't give it up i shall explain in my own terms;

what is a virus?, it is a piece of software code that has a unique constant feature, is it is self replicating.
whats the point of it self replicating?, well if it doesn't then it is not a virus
how would it self replicate? execution of the code contained within will cause it to replicate to a remote location from it's original source.
Why does it do this? err so it can spread from location to location hence the name "virus"
How does it do this?, by aggressively searching out common pathways where it may obtain the opportunity to replicate further, so ANY INSTANCE WHERE DATA IS TRANSFERRED FROM 1 MACHINE TO ANOTHER (including networks), getting the picture yet?

Also for you own benefit and that of mr elliot the startup tab in msconfig DOES NOT contain the initialisation of the microsoft wireless configuration service, re-read my OP AGAIN

PS you completely failed to tackle any of my points such as the point of a configuration showing seemingly "RANDOM" behavior without it is claimed, other factors affecting it, so do not expect the courtesy returned again

maddogb;5384403

a, Please quote where i "categorically stated there was a virus present.. … a, Please quote where i "categorically stated there was a virus present.. also you just need a very general knowledge of what a virus is about you don't need to know any specifics, but seeing as you can't give it up i shall explain in my own terms;what is a virus?, it is a piece of software code that has a unique constant feature, is it is self replicating.whats the point of it self replicating?, well if it doesn't then it is not a virushow would it self replicate? execution of the code contained within will cause it to replicate to a remote location from it's original source.Why does it do this? err so it can spread from location to location hence the name "virus"How does it do this?, by aggressively searching out common pathways where it may obtain the opportunity to replicate further, so ANY INSTANCE WHERE DATA IS TRANSFERRED FROM 1 MACHINE TO ANOTHER (including networks), getting the picture yet?Also for you own benefit and that of mr elliot the startup tab in msconfig DOES NOT contain the initialisation of the microsoft wireless configuration service, re-read my OP AGAINPS you completely failed to tackle any of my points such as the point of a configuration showing seemingly "RANDOM" behavior without it is claimed, other factors affecting it, so do not expect the courtesy returned again



The start up tab can contain anti virus software though which should not be disabled.

Also, I do not believe that the issue is a virus and the behaviour is not completely random. There is also no evidence to suggest that a self-replicating program has caused the problem. This is not typical virus behaviour although it is not to say that the cause isn't a virus. You will of course disagree as you seem to be the sort of person who always believe everything you say is correct but you still fail to admit your shortcomings in your suggestion to disable programs in MSConfig and the fact that you failed to answer Dave's question as to what virus can cause such an issue. Self-replicating software is not an answer. You tell Dave to read your post, but you fail to read Dave's post or rather, deliberately shy away from his questions as you cannot answer them.

I agree with Dave that this does not appear to be viral and Caspar's suggestion was a good workaround to kickstart the power management issues that the OP is experiencing.

Like yourself, I will also not be drawn into an argument as you seem to have virus issues drilled into your way of thinking. Would you expect network reconnection to overcome the virus?

Oh, you are correct in that WZC is a service so appears in the service tab but your suggestion of disabling startup programs is still rather an asinine comment because many wifi connections can be handled by proprietary software which is launched upon startup.

Dave is spot on in that this is not a competition but your gainsay appears as though you are making out to be the only one with knowledge on the matter when in fact it appears as though you have conjectured comments without any foundation.

Please show a little humility and respect for other people's suggestions - particularly when you've made ridiculous comments yourself!

ElliottC;5449762

The start up tab can contain anti virus software though which should not … The start up tab can contain anti virus software though which should not be disabled.


Actually again you are incorrect, most av programs run as a service only the control elements will run as programs

ElliottC;5449762

Also, I do not believe that the issue is a virus and the behaviour is not … Also, I do not believe that the issue is a virus and the behaviour is not completely random.


Who said it was completely random?, and really what does it matter what you believe? your religious convictions have no bearing here.

ElliottC;5449762

There is also no evidence to suggest that a self-replicating program has … There is also no evidence to suggest that a self-replicating program has caused the problem.


there is evidence to say this is a possibility just because you can't understand it doesn't mean it's not there.


ElliottC;5449762

This is not typical virus behaviour although it is not to say that the … This is not typical virus behaviour although it is not to say that the cause isn't a virus.

Sounds like you have a very wide understanding of viral code, but this is obviously not true.

ElliottC;5449762

You will of course disagree as you seem to be the sort of person who … You will of course disagree as you seem to be the sort of person who always believe everything you say is correct but you still fail to admit your shortcomings in your suggestion to disable programs in MSConfig and the fact that you failed to answer Dave's question as to what virus can cause such an issue. Self-replicating software is not an answer.


Lot of personal assumptions from a few posts on a forum,
i did not mention specifically which virus because there are so many that can possibly have this effect, a lot of viral code will cause network disruption not because it was written to do so, but because it was badly written or did not take into account other code on the target PC that was executing as well.

ElliottC;5449762

You tell Dave to read your post, but you fail to read Dave's post or … You tell Dave to read your post, but you fail to read Dave's post or rather, deliberately shy away from his questions as you cannot answer them.


Actually i questioned whether he had read the whole thread not just my posts.

ElliottC;5449762

I agree with Dave that this does not appear to be viral and Caspar's … I agree with Dave that this does not appear to be viral and Caspar's suggestion was a good workaround to kickstart the power management issues that the OP is experiencing.


So your answer is to keep repeating the instruction until it is obeyed?, excellent approach for training dogs but really a machine is supposed to do what it's told first time..

ElliottC;5449762

Like yourself, I will also not be drawn into an argument as you seem to … Like yourself, I will also not be drawn into an argument as you seem to have virus issues drilled into your way of thinking.


Anyone who isn't obsessive with security issues really shouldn't be working in IT in this day and age.

ElliottC;5449762

Would you expect network reconnection to overcome the virus?


Yes i would, as a virus may disrupt the connection in a sequential start up scenario but they very rarely have any error correcting code to re-attempt the primary action on failure


ElliottC;5449762

Oh, you are correct in that WZC is a service so appears in the service … Oh, you are correct in that WZC is a service so appears in the service tab but your suggestion of disabling startup programs is still rather an asinine comment because many wifi connections can be handled by proprietary software which is launched upon startup.


Make up your mind, either this connection is handled by WZC or not you can't have it both ways, but following my suggestion we would at least then find that out..so not that asinine after all, you simply didn't understand or see the train of thought.

ElliottC;5449762

Dave is spot on in that this is not a competition but your gainsay … Dave is spot on in that this is not a competition but your gainsay appears as though you are making out to be the only one with knowledge on the matter when in fact it appears as though you have conjectured comments without any foundation./QUOTE]Well from my perspective dave was wrong on so many counts including listening to you it was hard to give him any further credibility as i already stated.


Maybe i have good reason for my confidence? but please feel free to actually quote these "conjectured comments without any foundation"


ElliottC;5449762

Please show a little humility and respect for other people's suggestions … Please show a little humility and respect for other people's suggestions - particularly when you've made ridiculous comments yourself!



Not we get to the crux, if i am wrong, it takes a little longer to sort this problem,
if you dave and casper are wrong some teenage hacker in russia now has the credit card details of this poor woman, not very humble behaviour IMHO.

Banned

i would sday the problem has been sorted seeing as the op has not been back since

dont know what you lot are babbleing on about now.........

thread is dead

You still arguing, Maddog? Viruses of today mostly use the internet to self-replicate. If a virus switches off the wireless connection it does restrict the ability to self-replicate. We all know that this does not seem like virus behaviour and even if it is you can't assume other people's opinions are wrong if those opinions are sensible. As seen in this thread you are not going to let this go and come back with more excuses. Accept the fact that just because I don't agree with you does not make you correct.

From now on, I'll let you talk gibberish to yourself.

DaveTaylor;5454096

You still arguing, Maddog? Viruses of today mostly use the internet to … You still arguing, Maddog? Viruses of today mostly use the internet to self-replicate. If a virus switches off the wireless connection it does restrict the ability to self-replicate. We all know that this does not seem like virus behaviour and even if it is you can't assume other people's opinions are wrong if those opinions are sensible. As seen in this thread you are not going to let this go and come back with more excuses. Accept the fact that just because I don't agree with you does not make you correct.From now on, I'll let you talk gibberish to yourself.




I really would like to let this go simply because i am bored with wasting my breath, not for the reasons you guys have ie this thread makes you look very foolish, but really some facts need repeating here,
it is not I "arguing", it is you lot, my first post did not contradict anyone else, yours and elliots did, mine, hence it is you lot arguing.
Again read the thread, no where have i stated this was a specific viri, no where have i stated that the behaviour was intentional on the part of the viri, no where have i actually stated a definitive reason for this fault so how can i be arguing?
As for talking gibberish, try learning English,
my point was, that to dismiss this as a config issue was folly and in that respect i am right whether you like it so or not.
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