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    Can anyone help, virus on my laptop

    My laptop is saying there are viruses on it and i dont know what to do. Keep getting the message 'LUCOMS~1.EXE is infected with worm Lsas.Blaster.Keyloger. This worm is trying to send your credit card details using LUCOMS~1.EXE to connect to remote host.'

    when i click on it, it tells me to pay for security tool.

    Can anyone help or tell me what to do pls.

    Thanks
    lynds x

    57 Comments

    Banned

    quick google shows

    ]this

    toshapetriji;8289171

    quick google shows ]this



    I was thinking something along those lines before I saw your comment.
    If this were a true alert it should show up regardless of what we site you are accessing. Be really careful if you see alerts like this as you may be encouraged to download something that may in fact do your computer damage.

    eergh cant trust anyone these days :x

    Original Poster

    thanks guys, this worked but now its coming up with something else... grrrrrrrrrrr its doing my head in :x

    Original Poster

    saying wltuser.exe is doing the same

    Banned

    use the free online virus checker at [url]www.antivirus.com[/url]
    its in the tools

    Original Poster

    v2drinkers;8289235

    Do you have any antivirus on your computer?Do you have a firewall?



    i downloaded the free avg one yesterday

    Original Poster

    whatsThePoint;8289231

    use the free online virus checker at [url]www.antivirus.com[/url]its in … use the free online virus checker at [url]www.antivirus.com[/url]its in the tools



    wont let me do it for some reason :-(
    looks like i might just have to take my laptop somewhere to get it checked coz i havent got a clue what i'm doing :oops:

    lfc_engravedonheart;8289245

    wont let me do it for some reason :-( looks like i might just have to … wont let me do it for some reason :-( looks like i might just have to take my laptop somewhere to get it checked coz i havent got a clue what i'm doing :oops:



    Infections like this are NOT viruses but malware / spyware (while the PROGRAM may say you have a virus, the program saying it is MALWARE / SPYWARE and you may not have any viruses at all, they are just trying to get money out of you).

    Anti virus programs often DONT check for malware / spyware so you need separate programs to do that.

    These malware / spyware programs are VERY nasty and will often block access to the web (or at least access to well known security web sites).

    They may also redirect all web searches to their own web site (or web sites they want you to go to).

    They may even turn OFF your proper security products.

    They will also re-install themselves if you do manage to uninstall them.

    See if you can download malwarebytes and run that (if not download it on ANOTHER computer and use a memory key to install it on your PC).
    malwarebytes.org/

    In future make sure you have a firewall installed, AND anti virus, AND anti malware.

    I should also say my daughters laptop had TWO programs like this install themselves a year or so back.

    I know a LOT about computers and tried for ages to clean it up. In the end it was so infected I did as "v2drinkers" above says, and reinstalled Windows.

    Original Poster

    v2drinkers;8289256

    Start from scratch - backup everything you want to keep and re-install … Start from scratch - backup everything you want to keep and re-install windows.Then install antivirus and fireallThen scan your data backed up and restore to the hard drive.It'll probably work out quicker than trying to remove all the trojans/viruses and malware you have.



    would i have to back up pics? and how do i re-install windows? :oops: sorry to be a pain

    Original Poster

    guilbert53;8289267

    Infections like this are NOT viruses but malware / spyware (while the … Infections like this are NOT viruses but malware / spyware (while the PROGRAM may say you have a virus, the program saying it is MALWARE / SPYWARE and you may not have any viruises at all, they are just trying to get money out of you).Anti virus programs often DONT check for malware / spyware so you need separate programs to do that.These malware / spyware programs are VERY nasty and will often block access to the web (or at least access to well known security web sites). They may also redirect all web searches to their own web site (or web sites they want you to go to).They may even turn OFF your proper security products.They will also re-install themselves if you do manage to uninstall them. See if you can download malwarebytes and run that (if not download it on ANOTHER computer and use a memory key to install it on your PC).http://www.malwarebytes.org/In future make sure you have a firewall installed, AND anti virus, AND anti malware.



    wont let me download it :? and yeah i've learnt my lesson, thanks :thumbsup:

    Hi my son got this exact same virus on saturday,security tool. I googled it and found lots of walk through removals on you tube.The one that worked for us was starting the pc in safe mode and removing the file.

    Original Poster

    blondemoment;8289286

    Hi my son got this exact same virus on saturday,security tool. I googled … Hi my son got this exact same virus on saturday,security tool. I googled it and found lots of walk through removals on you tube.The one that worked for us was starting the pc in safe mode and removing the file.



    thanks will try this first before re-installing

    lfc_engravedonheart;8289270

    would i have to back up pics?



    You need to backup EVERYTHING on your computer you want to keep (pictures, music, documents etc).

    I would do this anyway as you may well need to reinstall Windows so best to have files backed up somewhere else.

    If you have not got one, buy an external hard drive and copy all your personal files to that (it is worth doing this in future anyway as it is always good to have a backup of important files).

    lfc_engravedonheart;8289270

    and how do i re-install windows? :oops: sorry to be a pain



    Depending on the make of the laptop you may have a recovery CD or a recovery partition. This will take your laptop back to factory settings (and delete ALL files on the disk in the process).

    Check with the documentaion that came with the laptop to see if it mentions anything about recovery CD or recovery partition.

    Also try the laptop company web site (check in their support section).

    Doing a recovery will be FAR easier than doing a "fresh" Windows install (which if you have never done one before is NOT that easy).

    Original Poster

    guilbert53;8289311

    You need to backup EVERYTHING on your computer you want to keep … You need to backup EVERYTHING on your computer you want to keep (pictures, music, documents etc).I would do this anyway as you may well need to reinstall Windows so best to have files backed up somewhere else.If you have not got one, buy an external hard drive and copy all your personal files to that (it is worth doing this in future anyway as it is always good to have a backup of important files).Depending on the make of the laptop you may have a recovery CD or a recovery partition. This will take your laptop back to factory settings (and delete ALL files on the disk in the process).Check with the documentaion that came with the laptop to see if it mentions anything about recovery CD or recovery partition.Also try the laptop company web site (check in their support section).Doing a recovery will be FAR easier than doing a "fresh" Windows install (which if you have never done one before is NOT that easy).



    ok thanks very much.... might just try throwing my laptop at the wall coz thats how i feel right now lol

    another FAIL for AVG free.
    just about every virus/malware related problem that comes up on this site, the user has AVG free....

    Banned

    slackrat77;8289431

    another FAIL for AVG free.just about every virus/malware related problem … another FAIL for AVG free.just about every virus/malware related problem that comes up on this site, the user has AVG free....


    whilst I totall agree that AVG is useless, the OP didnt have any AV until they put AVG on the laptop yesterday - no wonder its infected! :w00t:

    TBH, cant see the OP managing to backup and reinstall judging by their knowledge levels.

    Original Poster

    v2drinkers;8289457

    Not exactly fair - the user has only just installed it. This problem was … Not exactly fair - the user has only just installed it. This problem was probably already there.



    you're right, installed it yesterday after problem. its a program called security tool that i need to somehow delete

    Original Poster

    csiman;8289464

    whilst I totall agree that AVG is useless, the OP didnt have any AV until … whilst I totall agree that AVG is useless, the OP didnt have any AV until they put AVG on the laptop yesterday - no wonder its infected! :w00t:TBH, cant see the OP managing to backup and reinstall judging by their knowledge levels.



    yeah cheers

    Banned

    lfc_engravedonheart;8289471

    yeah cheers


    so you have the windows installation disks and serial key and an external hard drive or memory stick to backup all your important data?

    v2drinkers;8289457

    Not exactly fair - the user has only just installed it. This problem was … Not exactly fair - the user has only just installed it. This problem was probably already there.



    fair enough but I stand by the second sentence.
    just about every post on here asking for help with virus or malware infections, the user has AVG free.

    where are you located ? Maybe someone on here would fix it for you if you were local to them

    Original Poster

    csiman;8289544

    so you have the windows installation disks and serial key and an external … so you have the windows installation disks and serial key and an external hard drive or memory stick to backup all your important data?



    nope

    Original Poster

    zeus9876;8289610

    where are you located ? Maybe someone on here would fix it for you if you … where are you located ? Maybe someone on here would fix it for you if you were local to them



    north east

    zeus9876;8289610

    where are you located ? Maybe someone on here would fix it for you if you … where are you located ? Maybe someone on here would fix it for you if you were local to them



    I would, and i'm not even local!

    Lynds, do you have an external hard-drive? Whether you get rid of the viruses or not, it's always worth having a copy of your important stuff on your lappy. For £35-£40, it's well worth it in the event of your lappy going tits up.

    Reinstalling windows is extremely easy. Backing up your important folders/files is a lot longer to do.

    Start by booting in to safe mode with networking.

    Once into windows you should be able to access the internet.

    Download and run technibble.com/rki…ek/ this will get rid of any processes that could stop virus scanners.

    Then run malwarebytes.org/

    Thats worked for me in the past

    Original Poster

    thesaint;8289795

    I would, and i'm not even local!Lynds, do you have an external … I would, and i'm not even local!Lynds, do you have an external hard-drive? Whether you get rid of the viruses or not, it's always worth having a copy of your important stuff on your lappy. For £35-£40, it's well worth it in the event of your lappy going tits up.Reinstalling windows is extremely easy. Backing up your important folders/files is a lot longer to do.



    no i dont have external hard-drive. been looking on you tube and i dont think i have any viruses, just have a program called 'security tool' which i need to delete somehow. followed some vids off youtube but gave up after a little while. will try again when i can be bothered, was getting me too angry so thought i best have a break

    Banned

    lfc_engravedonheart;8289727

    nope


    that rules out a reinstall then. :w00t:

    Original Poster

    csiman;8289833

    that rules out a reinstall then. :w00t:



    yep lol

    lfc_engravedonheart;8289822

    no i dont have external hard-drive. been looking on you tube and i dont … no i dont have external hard-drive. been looking on you tube and i dont think i have any viruses, just have a program called 'security tool' which i need to delete somehow. followed some vids off youtube but gave up after a little while. will try again when i can be bothered, was getting me too angry so thought i best have a break



    Do you have a recovery partition on your hard-drive as asked earlier?

    Original Poster

    thesaint;8289893

    Do you have a recovery partition on your hard-drive as asked earlier?



    i dont know what that means :oops:

    click start and click my computer.....your c:/ is your main drive...what other drives do you have ? D:/ E:/ F:/ ????

    Original Poster

    zeus9876;8289982

    click start and click my computer.....your c:/ is your main drive...what … click start and click my computer.....your c:/ is your main drive...what other drives do you have ? D:/ E:/ F:/ ????



    just C: and D:

    Ok, you have internet access.

    So, go and download this - Malwarebytes. - malwarebytes.org/ - The free version will suffice. The pay versions are for round the clock protection. We dont need that just yet. Just the program to remove these.

    Now, download that, install it and when it asks to update and launch, do so.

    Then, the program will start, hit scan and leave it to run. Might take only 20mins, might take 1-2 hours. Leave it be, and if possible, turn off the internet on the computer you are scanning, either by taking out the ethernet cable, or turning the wifi on the laptop / pc off.

    Once the scan has finished, you click Show Results, then hit remove. This will remove these and it may then tell you it will have to remove any remaining files after restarting the pc.

    Restart the PC, and malwarebytes will automaticaly start up again before you pc even gets to the desktop. Run the scan again, and let it remove the files.

    You may have to do this several times, especially if one file cannot be removed. If a file cant be removed after countless scans, then a quick jump into dos and deleting the file by command is what is needed.

    ^^^Have you read the thread?

    lfc_engravedonheart;8289989

    just C: and D:


    which is your hard drive and dvd drive so i would think that you have no restore partition on your lappy. You will need to use your windows disc to restore if thats the option you choose

    Banned

    zeus9876;8290126

    which is your hard drive and dvd drive so i would think that you have no … which is your hard drive and dvd drive so i would think that you have no restore partition on your lappy. You will need to use your windows disc to restore if thats the option you choose


    ^^^Have you read the thread? :-D

    Have you got it into safe mode? (keep pressing f8 on startup)
    It should let you download malwarebytes then. Malwarebytes and spybot shoud sort out security tool without needing to reinstall.

    Original Poster

    jtx;8290182

    Have you got it into safe mode? (keep pressing f8 on startup) It should … Have you got it into safe mode? (keep pressing f8 on startup) It should let you download malwarebytes then. Malwarebytes and spybot shoud sort out security tool without needing to reinstall.



    no will try that now, thanks :thumbsup:

    Original Poster

    jtx;8290182

    Have you got it into safe mode? (keep pressing f8 on startup) It should … Have you got it into safe mode? (keep pressing f8 on startup) It should let you download malwarebytes then. Malwarebytes and spybot shoud sort out security tool without needing to reinstall.



    ermmm dont know how to get into safe mode :oops: tried f8 and nothing happened... said along bottom press f2 for set up so done that but couldnt see safe mode anywhere... i know, i'm thick... sorry :oops:

    Pretty much all computers can be put into safe mode by pushing f8, some older ones its f4. So as soon as you turn your computer on keep tapping f8 until the option to boot into safe mode appears
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