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    Can I remove negative feedback if it's unjustified on eBay?

    Basically I was selling a book and a buyer messaged me asking if he could collect it from me. I usually don't but because he had already bid I said I could drop it off to him.
    But then he kept sending me messages on a personal level that I didn't reply to, such as "hi hun how is your day? Hope I win the book to meet you, what do you look like" etc. Well he won it for 99p and now keeps asking for my address to collect it. I said I didn't give my address out and if I could have his to deliver but just keeps asking for mine.
    I've messaged back saying for the final time I would deliver to him but won't risk giving my address out but worried he will give me negative feedback, all over poxy 99p :-( I'm actually worried about delivering it to him just hope the postbox is big enough to go through but it's an annual so not sure it will eek.
    I don't know if I'm in the wrong? But just uncomfortable giving him my address and never said I would once.

    Sometimes it's the little sales like this that cause the most grief.
    Thank you for your time x

    Ps. Know it should be in ask but could see how to post it there?

    39 Comments

    just fling it over a random hedge and let him know you decided to use Yodel for delivery?
    But seriously, just inform ebay with copy of messages.

    I'd cancel the bid and say it's no longer available, and block them

    Yep, just contact eBay via the chat, explain the situation and they will send you a form to fill in. If they agree with your opinion, they will remove it.

    Report him to Ebay

    In this instance Ebay is your friend

    If I was local I'd deliver the annual for you with a bunch of fives

    If it is that much of a worry just cancel the sale, refund the money if he paid and put the book in a charity shop.
    Cancel saying it is damaged.

    Contact ebay and show them the messages, they should help deal with it.

    Definitely don't give your address and definitely don't hand deliver it, sounds like a right creep.

    But he sounds well dodgy.

    I believe ebay has a system to complain about people that are being rude/mean/inappropriate or whatever. I'd say this guy is definitely being inappropriate so you should report him, if only to stop him sending you messages. He might be doing to others that do give him their address too. If it we're me id say to him to give you his address, then post it instead , (why not use the free courier deal in freebies! ) or ask a friend to go with you to drop it off. If he won't give you his address just refund the money? Not worth the hassle for 99p

    What a creepy guy, I'd report him to ebay and possibly the police, Whatever you do don't give him your address and I'd be very reluctant to deliver to him, If you do then make sure you take someone with you, May be with a camera recording.

    Original Poster

    Thank you so much for your kind help. I was going to cancel the sale and say it had been damaged but if did that he could still leave negative feedback? I will contact eBay as have the messages. He might be just a nice friendly guy, and up to a point don't mind delivering it to him now agreed I would, but just uncomfortable the way he is insisting for my address. Never mind. Will cancel the sale and contact eBay and if get negative I get a negative
    Thanks again for taking the time to reply

    As above, cancel his bid via the correct eBay purchase. Even if you mail it to him, if it's signed for the post office will want your address on the package (although you could make a false one up I suppose...). If given a choice between temporary negative feedback and personal safety, there's only one choice really!

    process, not purchase,

    I think Ebay might remove any negative feedback in this case, If he's trying it on with you he might be with others, The next might not be so lucky :(.

    Don't give him your address at all, report it to ebay and also show them the messages between you both.
    Also don't respond to any of his messages, and be cautious if you suddenly get messages from new accounts, as he may create another account, he definitely sounds like a creep.

    I think you can block accounts with low feedback so hopefully if he does create another account he won't be able to get in touch. I'm not sure how you do this, or if I'm 100% correct though.

    skintgirl6

    Thank you so much for your kind help. I was going to cancel the sale and … Thank you so much for your kind help. I was going to cancel the sale and say it had been damaged but if did that he could still leave negative feedback? I will contact eBay as have the messages. He might be just a nice friendly guy, and up to a point don't mind delivering it to him now agreed I would, but just uncomfortable the way he is insisting for my address. Never mind. Will cancel the sale and contact eBay and if get negative I get a negative :(Thanks again for taking the time to reply <3



    No no no girl

    You contact Ebay now - it's inappropriate what the buyer is doing - maybe he is a good guy but I doubt it and maybe many others here think the same. Protect yourself (and possibly others) and do the right thing.
    Edited by: "philphil61" 12th Dec 2014

    Editor

    We had a good one on Amazon yesterday, which pretty much covered the fact that the item arrived on time, but nobody was home so it was sent to the sorting office, but as the sorting office now does not open till Monday......1 Star!

    Original Poster

    philphil61

    No no no girlYou contact Ebay now - it's inappropriate what the buyer is … No no no girlYou contact Ebay now - it's inappropriate what the buyer is doing - maybe he is a good guy but I doubt it and maybe many others here think the same. Protect yourself (and possibly others) and do the right thing.



    Totally agree. Never really looked at it like that before. I would understand t if I had replied back and been friendly back, but it is all completely unjustified

    Original Poster

    BuzzDuraband

    We had a good one on Amazon yesterday, which pretty much covered the fact … We had a good one on Amazon yesterday, which pretty much covered the fact that the item arrived on time, but nobody was home so it was sent to the sorting office, but as the sorting office now does not open till Monday......1 Star!


    No way? Can you get it changed??

    Original Poster

    shauneco

    I think Ebay might remove any negative feedback in this case, If he's … I think Ebay might remove any negative feedback in this case, If he's trying it on with you he might be with others, The next might not be so lucky :(.


    Never really looked it like that so yes def reporting him

    Hun, I really wanted that book, babe.:(

    Editor

    skintgirl6

    No way? Can you get it changed??



    You begin to learn to take the rough with the smooth at some point and to be honest it's worth the embarrassment for the buyer when other users read it.

    In your case, I'm not sure I would stop at informing eBay about this guy, maybe the local authorities.

    Hope you get it sorted.

    Do you have your photo as your profile photo on eBay, or a gender-specific user name? I'd consider changing them if yes, and reply to emails in such a way that they can't tell who they're dealing with...

    Do you have a male friend that would be willing to help?
    Give the buyer HIS address, give him the book and then the buyer can go there to pick it up. Depends if you want the 99p or not or course.

    Don't give your address out.
    Did you not get his when he paid by paypal? Haven't used that for a while so can't remember.
    And yes report the creep to ebay. As others have said he might be harassing others too.

    Sounds like a creep, get a guy to take the book to his and get them to have a quite word. You obviously have his address if he won the item so why are you asking for it?

    Just hope he doesn't do a 'seller information request' as he will then have your phone number and full name, so expect some texts, calls and maybe even a message on Facebook if he is as bad as you say! oO


    Edited by: "joshp" 12th Dec 2014

    Original Poster

    IndianaBlues

    Do you have your photo as your profile photo on eBay, or a … Do you have your photo as your profile photo on eBay, or a gender-specific user name? I'd consider changing them if yes, and reply to emails in such a way that they can't tell who they're dealing with...


    No don't have a photo but yes it's my old username with my name in it so good point!

    Original Poster

    colin1961

    Don't give your address out.Did you not get his when he paid by paypal? … Don't give your address out.Did you not get his when he paid by paypal? Haven't used that for a while so can't remember.And yes report the creep to ebay. As others have said he might be harassing others too.



    No he hasn't paid yet. Now saying he will pay on delivery so I've told him the book is damaged and that cancelling the sale.

    'Hi Hun, how was your day?' oO

    Even my husband doesn't talk to me that nicely!

    Just when you think you've heard it all, along comes a creep like this.

    The blokes a weirdo, run away.. run away and use ebay support to the fullest. The feedback can be sorted and frankly I'd rather negative feedback than end up kidnapped ,down a hole rubbing lotion on my skin

    Seriously, you owe him nothing, report to ebay and cancel the sale. If you ever get anything like that again just get rid of them from the word go. He's the ebay equivalent of a heavy breathing phone caller! He's just trying it on for the thrill, don't worry about it too much.

    Original Poster

    joshp

    Sounds like a creep, get a guy to take the book to his and get them to … Sounds like a creep, get a guy to take the book to his and get them to have a quite word. You obviously have his address if he won the item so why are you asking for it? Just hope he doesn't do a 'seller information request' as he will then have your phone number and full name, so expect some texts, calls and maybe even a message on Facebook if he is as bad as you say! oO



    Can he do that?:(

    Original Poster

    loisgriffin

    'Hi Hun, how was your day?' oO Even my husband doesn't talk to me that … 'Hi Hun, how was your day?' oO Even my husband doesn't talk to me that nicely! Just when you think you've heard it all, along comes a creep like this.The blokes a weirdo, run away.. run away and use ebay support to the fullest. The feedback can be sorted and frankly I'd rather negative feedback than end up kidnapped ,down a hole rubbing lotion on my skin ;)Seriously, you owe him nothing, report to ebay and cancel the sale. If you ever get anything like that again just get rid of them from the word go. He's the ebay equivalent of a heavy breathing phone caller! He's just trying it on for the thrill, don't worry about it too much.



    Thanks and I know I totally agree! I thought I was overreacting slightly so grateful for these replies. Thanks so much

    skintgirl6

    No he hasn't paid yet. Now saying he will pay on delivery so I've told … No he hasn't paid yet. Now saying he will pay on delivery so I've told him the book is damaged and that cancelling the sale.



    Thats good. If he leaves you negative feedback, you can reply and tell everyone he's a pervert and to avoid him like the plague. It will show on his ID/Feedback too

    Original Poster

    Ok I've cancelled the sale , and reported him to eBay . Not sure how I contact eBay with messages .
    Thanks again for your help everyone, you're all very kind

    You can always open a case against him, Ebay does protect the buyer but in this case he is not sticking to the terms of the sale - Postage paid. Has he paid for the item already? In that case you can offer him a refund if he does not want it posted. Threaten to relist the item if a resolution is not achieved and set a deadline for it.

    Ebay will see this as inappropriate and if the customer has not agreed to post/get it delivered then Ebay will close the case and it will end in your favour. Hope this helps op

    Probably a lonely teenager trying to act big but don't take the chance. I would change your username and
    also remove any photos of yourself. Never understand why people want to keep their own photos online.

    skintgirl6

    Ok I've cancelled the sale , and reported him to eBay . Not sure how I … Ok I've cancelled the sale , and reported him to eBay . Not sure how I contact eBay with messages .Thanks again for your help everyone, you're all very kind



    Ebay can access your messages, Probably even deleted messages too but keep them just in case.

    Original Poster

    I don't have a photo of me on eBay as that is business where as something like this is personal and friendly people. Will consider changing my name on it though but in 900+ transactions never had a problem like it before as just my name. Kind of don't want to let someone like that make me change it ha.
    Thanks again , on with the flamedeer hunting!
    Edited by: "skintgirl6" 12th Dec 2014

    skintgirl6

    Can he do that?:(



    Sadly yes, if you go under the advanced search section their is an option to view a sellers contact information. This include their full name, location (not exact address, I don't believe) and telephone number. They just need to enter the item no. and your username. Hopefully they won't do this though and if they do, you will know because eBay send a message to both parties with the details!

    Here is a link so you can see: ebay.co.uk/sch…e=9

    Anyhow it sounds like you've dealt with the issue, I really wouldn't worry as it probably won't happen


    Edited by: "joshp" 12th Dec 2014

    Original Poster

    joshp

    Sadly yes, if you go under the advanced search section their is an option … Sadly yes, if you go under the advanced search section their is an option to view a sellers contact information. This include their full name, location (not exact address, I don't believe) and telephone number. They just need to enter the item no. and your username. Hopefully they won't do this though and if they do, you will know because eBay send a message to both parties with the details!



    Thank you

    Comment

    loisgriffin

    'Hi Hun, how was your day?' oO Even my husband doesn't talk to me that … 'Hi Hun, how was your day?' oO Even my husband doesn't talk to me that nicely! Just when you think you've heard it all, along comes a creep like this.The blokes a weirdo, run away.. run away and use ebay support to the fullest. The feedback can be sorted and frankly I'd rather negative feedback than end up kidnapped ,down a hole rubbing lotion on my skin ;)Seriously, you owe him nothing, report to ebay and cancel the sale. If you ever get anything like that again just get rid of them from the word go. He's the ebay equivalent of a heavy breathing phone caller! He's just trying it on for the thrill, don't worry about it too much.



    This made me laugh so much
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